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Production Services Analyst

Ascent

Job Description

Production Services Analyst
Location: Highlands Ranch, CO
Duration: 7 months with possible extension
Work schedule will consist of 4, 10-hour workdays
 
Seeking a 3-5-year Production Service Analyst, with a Bachelors degree in Computer Science or related field and Linux background.
 
Nice to have skills
  • ServiceNow (AskNow) experience would be ideal. ITIL Certification, Certified Systems Administrator. Java programming experience (will be looking at Java Exception code). Flexible to schedule.
Responsibilities:
  • Ability to adapt to shift work (off hours/weekend work) - this position requires 6PM - 6 AM availability (Graveyard shift)
  • Experience remotely managing Linux computer systems.
  • Experience with ServiceNow, Netcool or other industry standard monitoring and ticketing tools.
  • Experience with troubleshooting with Perfmon, Riverbed, or other performance monitoring tools.
Major Job Duties and Responsibilities:
  • Work in the Command Center monitoring real time production services.
  • Provide a solid understanding of the role a payment solution provider holds in the online payment industry and leverage this knowledge to troubleshoot internal and external incidents.
  • Lead technical bridges and interact with both technical staff and management during the incident and change management process.
  • Provide support for mission critical applications and execute BAU procedures to resolve incidents. Ensure the incident management process is followed and all communication requirements are met.
  • Support applications in a Windows and Linux environment and troubleshoot network, database and system issues that are often not well documented.
  • Investigate incidents and provide root because analysis based on application behavior and log data.
  • Gauge the scope and criticality of impact and take the appropriate actions to handle the situation.
  • Interact with second level teams and Customer Support to ensure incidents are closed out and impact is clearly communicated per the process in place.
  • Monitor both systems and network performance through various industry standard and custom tools.
  • Open and update trouble tickets and answer internal and external phone calls. Interact with 3rd party service providers to resolve incidents and provide root cause analysis.
  • Review change activates and upcoming maintenances and coordinate with staff to cover the activities. Identify and raise concerns with upcoming changes to management.
  • Recycle and validate Linux services and daemons as needed.
This is an immediate need and the manager is seeking to set up interviews and make a hiring decision ASAP.  For immediate consideration, please email your resume in Word format, along with the best time and number to reach you.  Thanks, I look forward to hearing from you.
 
It pays to network!  Ask me how Ascent rewards for hired referrals.

Job Requirements

 
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Job Snapshot

Location US-CO-Littleton
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
Ascent
Company:
US-CO-Littleton
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Production Services Analyst
Location: Highlands Ranch, CO
Duration: 7 months with possible extension
Work schedule will consist of 4, 10-hour workdays
 
Seeking a 3-5-year Production Service Analyst, with a Bachelors degree in Computer Science or related field and Linux background.
 
Nice to have skills
  • ServiceNow (AskNow) experience would be ideal. ITIL Certification, Certified Systems Administrator. Java programming experience (will be looking at Java Exception code). Flexible to schedule.
Responsibilities:
  • Ability to adapt to shift work (off hours/weekend work) - this position requires 6PM - 6 AM availability (Graveyard shift)
  • Experience remotely managing Linux computer systems.
  • Experience with ServiceNow, Netcool or other industry standard monitoring and ticketing tools.
  • Experience with troubleshooting with Perfmon, Riverbed, or other performance monitoring tools.
Major Job Duties and Responsibilities:
  • Work in the Command Center monitoring real time production services.
  • Provide a solid understanding of the role a payment solution provider holds in the online payment industry and leverage this knowledge to troubleshoot internal and external incidents.
  • Lead technical bridges and interact with both technical staff and management during the incident and change management process.
  • Provide support for mission critical applications and execute BAU procedures to resolve incidents. Ensure the incident management process is followed and all communication requirements are met.
  • Support applications in a Windows and Linux environment and troubleshoot network, database and system issues that are often not well documented.
  • Investigate incidents and provide root because analysis based on application behavior and log data.
  • Gauge the scope and criticality of impact and take the appropriate actions to handle the situation.
  • Interact with second level teams and Customer Support to ensure incidents are closed out and impact is clearly communicated per the process in place.
  • Monitor both systems and network performance through various industry standard and custom tools.
  • Open and update trouble tickets and answer internal and external phone calls. Interact with 3rd party service providers to resolve incidents and provide root cause analysis.
  • Review change activates and upcoming maintenances and coordinate with staff to cover the activities. Identify and raise concerns with upcoming changes to management.
  • Recycle and validate Linux services and daemons as needed.
This is an immediate need and the manager is seeking to set up interviews and make a hiring decision ASAP.  For immediate consideration, please email your resume in Word format, along with the best time and number to reach you.  Thanks, I look forward to hearing from you.
 
It pays to network!  Ask me how Ascent rewards for hired referrals.

Job Requirements

 
Production Services Analyst Apply now