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Production Support Engineer (contract W2)

Job Description

Production Support Engineer (6-12 month contract)

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company.  We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work.  We are MultiPlan and we are where bright people come to shine!  

We are currently looking for a contract (W2) Production Support Engineer to work in either of our Rockville, MD, Bedford, MA, Naperville, IL or NYC offices.  This is expected to last 6-12 months with the possibility of extension and/or a full-time opportunity on staff.  Please note: our offices are currently closed due to the pandemic and our employees are working from home. Once our offices reopen, this position will transition to working from one of the locations listed above.

JOB DESCRIPTION

As a contract Production Support Engineer, you will be responsible for the technical support of Electronic Data Interchange (EDI) processes.  This includes the daily monitoring of EDI file processing, claims processing, the troubleshooting of issues impacting successful receipt or delivery of client files and successful repricing of claims, the setup and testing of new trading partners, and general customer support of issues called in to the Service Desk.

Your specific job duties will include:

1.    Oversee the production support of high-profile EDI trading partners.

  • Monitor the production environment and proactively prioritize, communicate, and resolve any EDI process or system issues.
  • Support any issues that are raised or escalated through Account Management or executive leadership
  • Ability to assess ramification of issues and prioritize tasks based on business impact
  • Ability to evaluate production situations and current information to determine the appropriate course of action and execute decisions

2.    Communicate system and interface availability, modifications, and problems to internal and external stakeholders as needed and according to established policies and procedures

  • Offer clear and accurate interpretation of industry-driven changes to internal and external contacts when solicited.
  • Proactively communicate updates to internal and external contacts as regulations dictate

3.     Leverage technical expertise and communication skills to monitor production processes, resolve issues quickly and implement process improvements

  • Use access to data and personal observation to identify potential process improvement opportunities. 
  • Understand the data and perform data analysis to support building new reports and modify existing reports
  • Partner with Applications Development or other operational areas to successfully implement enhancements or fixes that will provide value to our EDI clients
  • Communicate potential solutions to management.
  • Implement solutions independently or collaboratively.
  • Report progress and measurements of success to management

4.       Perform routine and ad hoc analysis of various facets of EDI processing including but not limited to system performance, claim turnaround times, data mapping, and claim volumes. Also support clients and trading partners with their non-standard requests for ad hoc reports, testing analysis and other technical deliverables

5. Provide direction to Level I staff.

  • Coach staff needing assistance with production support issues.
  • Help staff learn how to troubleshoot issues and practice effective analytic techniques.
  • Create knowledgebase that can be used for training Level 1 staff

6. Provide coverage for other team members as needed; some on call support duties may be required on a part time or rotating basis.

7.  Collaborate, coordinate, and communicate across disciplines and departments.

8.  Ensure compliance with HIPAA regulations and requirements.

9.  Demonstrate commitment to the Company’s core values

10. Please note due to the exposure of PHI sensitive data – this role is considered to be a High Risk Role.

11.  The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Requirements

REQUIREMENTS

1.    Bachelor’s Degree in a related discipline or the equivalent combination of work experience and technical training

2.    1+ year experience in a technical production or applications support role

3.    Basic understanding of at least three items in the below list

•        Mapping Tools (Informatica, Gentran, Pervasive)

•        Relational databases and SQL.

•        JAVA-J2EE and Oracle Fusion (object oriented programming concepts and design patterns).

•        Web Services and SOA and related standards such as SOAP, WSDL, UDDI, and BPEL

•        XML technologies and API’s such as XSD

•        Tableau

4.    Experience researching, constructing, developing, and testing complex SQL and PL/SQL scripts for new reports.

5.    Basic understanding of SDLC, multi-tier distributed software architectures, concurrent programming concepts, and multi-threaded applications.

6.    Exceptional analytic and troubleshooting skills

7.    Superior customer service skills, preferably in a technical implementation capacity

8.    Clear and concise verbal and written communication skills

9.    Strong problem-solving, troubleshooting, analytical and organizational skills

10. Ability to use software, hardware and peripherals related to job responsibilities, including MS Office and software development applications

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you’d like more information on your EEO rights under the law, please click here.

Job Snapshot

Location US-MD-Rockville
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace
Apply

Company Overview

MultiPlan

At MultiPlan, we know that our employees are instrumental to our success and we reward them accordingly. We offer a very competitive compensation and benefits package, an incentive bonus program, service recognition awards and an employee recognition program that honors individuals whose achievements go above and beyond even our high expectations. We invite you to search our listing of current Career Opportunities. One of our top priorities is the career development of our employees. Learn More

Contact Information

US-MD-Rockville
Snapshot
MultiPlan
Company:
US-MD-Rockville
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace
Store Type:

Job Description

Production Support Engineer (6-12 month contract)

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company.  We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work.  We are MultiPlan and we are where bright people come to shine!  

We are currently looking for a contract (W2) Production Support Engineer to work in either of our Rockville, MD, Bedford, MA, Naperville, IL or NYC offices.  This is expected to last 6-12 months with the possibility of extension and/or a full-time opportunity on staff.  Please note: our offices are currently closed due to the pandemic and our employees are working from home. Once our offices reopen, this position will transition to working from one of the locations listed above.

JOB DESCRIPTION

As a contract Production Support Engineer, you will be responsible for the technical support of Electronic Data Interchange (EDI) processes.  This includes the daily monitoring of EDI file processing, claims processing, the troubleshooting of issues impacting successful receipt or delivery of client files and successful repricing of claims, the setup and testing of new trading partners, and general customer support of issues called in to the Service Desk.

Your specific job duties will include:

1.    Oversee the production support of high-profile EDI trading partners.

  • Monitor the production environment and proactively prioritize, communicate, and resolve any EDI process or system issues.
  • Support any issues that are raised or escalated through Account Management or executive leadership
  • Ability to assess ramification of issues and prioritize tasks based on business impact
  • Ability to evaluate production situations and current information to determine the appropriate course of action and execute decisions

2.    Communicate system and interface availability, modifications, and problems to internal and external stakeholders as needed and according to established policies and procedures

  • Offer clear and accurate interpretation of industry-driven changes to internal and external contacts when solicited.
  • Proactively communicate updates to internal and external contacts as regulations dictate

3.     Leverage technical expertise and communication skills to monitor production processes, resolve issues quickly and implement process improvements

  • Use access to data and personal observation to identify potential process improvement opportunities. 
  • Understand the data and perform data analysis to support building new reports and modify existing reports
  • Partner with Applications Development or other operational areas to successfully implement enhancements or fixes that will provide value to our EDI clients
  • Communicate potential solutions to management.
  • Implement solutions independently or collaboratively.
  • Report progress and measurements of success to management

4.       Perform routine and ad hoc analysis of various facets of EDI processing including but not limited to system performance, claim turnaround times, data mapping, and claim volumes. Also support clients and trading partners with their non-standard requests for ad hoc reports, testing analysis and other technical deliverables

5. Provide direction to Level I staff.

  • Coach staff needing assistance with production support issues.
  • Help staff learn how to troubleshoot issues and practice effective analytic techniques.
  • Create knowledgebase that can be used for training Level 1 staff

6. Provide coverage for other team members as needed; some on call support duties may be required on a part time or rotating basis.

7.  Collaborate, coordinate, and communicate across disciplines and departments.

8.  Ensure compliance with HIPAA regulations and requirements.

9.  Demonstrate commitment to the Company’s core values

10. Please note due to the exposure of PHI sensitive data – this role is considered to be a High Risk Role.

11.  The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Requirements

REQUIREMENTS

1.    Bachelor’s Degree in a related discipline or the equivalent combination of work experience and technical training

2.    1+ year experience in a technical production or applications support role

3.    Basic understanding of at least three items in the below list

•        Mapping Tools (Informatica, Gentran, Pervasive)

•        Relational databases and SQL.

•        JAVA-J2EE and Oracle Fusion (object oriented programming concepts and design patterns).

•        Web Services and SOA and related standards such as SOAP, WSDL, UDDI, and BPEL

•        XML technologies and API’s such as XSD

•        Tableau

4.    Experience researching, constructing, developing, and testing complex SQL and PL/SQL scripts for new reports.

5.    Basic understanding of SDLC, multi-tier distributed software architectures, concurrent programming concepts, and multi-threaded applications.

6.    Exceptional analytic and troubleshooting skills

7.    Superior customer service skills, preferably in a technical implementation capacity

8.    Clear and concise verbal and written communication skills

9.    Strong problem-solving, troubleshooting, analytical and organizational skills

10. Ability to use software, hardware and peripherals related to job responsibilities, including MS Office and software development applications

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you’d like more information on your EEO rights under the law, please click here.

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Production Support Engineer (contract W2) Apply now