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Production Support Specialist

Job Description

Equity Staffing Group is hiring a Production Support Specialist in Englewood, CO. The primary function of this position is to both support end-users and execute/monitor system jobs on various computer systems. Secondary functions include responding to Production Support phone line/emails, continuous monitoring of program and server status, providing level 1 Application Production Support, and reporting of problem status when issues arise. Due to the critical nature of the role, 24/7 on-call support is required on a rotating basis with other team members. A majority of the work will be completed during normal business hours. 

Responsibilities
• Create and update Production Support issue tracking for all issues
• Respond to user emails and/or phone calls and help them resolve issues with the various systems in use at our company
• Monitor job, server, and program status, providing troubleshooting within guidelines and contacting other team members for next level support
• Execute manual data pulls, file loads and basic, intermediate, and complex processes to support operational needs for our systems
• Working as part of the IT Applications, Development, and Operations team to solve problems for and provide necessary services to other departments and field personnel
• Assist development teams with schedule optimization and recommend improvements as needed
• Assist with production releases
• Learn to develop PowerShell and SSIS ETL Transformations
• Learn to develop SSRS Reports as needed

Job Requirements

Top 3 Skills Needed:
1. Proficiency with SQL statements and queries, such as Select, Insert, Update, Inner/Outer Joins.
2. Ability to perform root cause analysis of production issues.
3. Ability to follow and perform detailed processes on a daily basis.

Position Requirements
• High School diploma required, College Degree with course work and/or equivalent hands on experience in computer systems support desired
• Basic understanding of PC computers, networks, and communications
• Ability to use Microsoft Office desktop tools and perform routine file system maintenance within the Windows environment
• Strong interpersonal skills – including the use of written, electronic, and oral communication
• Detail oriented; logical and efficient 
• Ability to work in a team-oriented, collaborative environment
• Proficiency in utilizing SQL statements on databases to diagnose issues 
• Bonus: Understanding of Powershell development, Required: Willingness to learn Powershell and develop as necessary.
• Bonus: Understanding of SSIS ETL, Required: Willingness to learn SSIS and develop as necessary

Job Snapshot

Location US-CO-Englewood
Employment Type Contract to Hire
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Equity Staffing Group

Equity Staffing Group provides innovative workforce solutions to help clients operate more efficiently and more successfully. We provide staffing services to organizations and career opportunities for job seekers in the following disciplines: Information Technology, Professional Services, Finance & Accounting, Healthcare, Legal, Engineering and Light Industrial. Equity Staffing Group is a certified Minority-Owned and Operated (MBE) Consulting, Contingent Labor and Payroll Solutions provider focused on providing strategic solutions for Global 1000 corporations. We are owned and operated by a member of the Potawatomi Nation. Equity is one of the largest and fastest growing Native American owned and operated staffing agencies in the world. Equity Staffing Group provides local expertise backed by national resources and a network of professionals. We are always at work identifying, recruiting, and developing relationships with talented professionals across the country. Learn More

Contact Information

US-CO-Englewood
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Snapshot
Equity Staffing Group
Company:
US-CO-Englewood
Location:
Contract to Hire
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Equity Staffing Group is hiring a Production Support Specialist in Englewood, CO. The primary function of this position is to both support end-users and execute/monitor system jobs on various computer systems. Secondary functions include responding to Production Support phone line/emails, continuous monitoring of program and server status, providing level 1 Application Production Support, and reporting of problem status when issues arise. Due to the critical nature of the role, 24/7 on-call support is required on a rotating basis with other team members. A majority of the work will be completed during normal business hours. 

Responsibilities
• Create and update Production Support issue tracking for all issues
• Respond to user emails and/or phone calls and help them resolve issues with the various systems in use at our company
• Monitor job, server, and program status, providing troubleshooting within guidelines and contacting other team members for next level support
• Execute manual data pulls, file loads and basic, intermediate, and complex processes to support operational needs for our systems
• Working as part of the IT Applications, Development, and Operations team to solve problems for and provide necessary services to other departments and field personnel
• Assist development teams with schedule optimization and recommend improvements as needed
• Assist with production releases
• Learn to develop PowerShell and SSIS ETL Transformations
• Learn to develop SSRS Reports as needed

Job Requirements

Top 3 Skills Needed:
1. Proficiency with SQL statements and queries, such as Select, Insert, Update, Inner/Outer Joins.
2. Ability to perform root cause analysis of production issues.
3. Ability to follow and perform detailed processes on a daily basis.

Position Requirements
• High School diploma required, College Degree with course work and/or equivalent hands on experience in computer systems support desired
• Basic understanding of PC computers, networks, and communications
• Ability to use Microsoft Office desktop tools and perform routine file system maintenance within the Windows environment
• Strong interpersonal skills – including the use of written, electronic, and oral communication
• Detail oriented; logical and efficient 
• Ability to work in a team-oriented, collaborative environment
• Proficiency in utilizing SQL statements on databases to diagnose issues 
• Bonus: Understanding of Powershell development, Required: Willingness to learn Powershell and develop as necessary.
• Bonus: Understanding of SSIS ETL, Required: Willingness to learn SSIS and develop as necessary

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Production Support Specialist Apply now