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Production Support

Job Description

Production Support Summary:

Signature Consultants is looking for Production Support for an opportunity with our client in Charlotte, NC. The client is in need of a technical resource to fill 2nd level support with strong capabilities in more than one of the collaboration products: Outlook, IM, WebEx and SharePoint.

Requirements:

  • Ability to use and apply complex technical principles, concepts and techniques
  • Have strong leadership, communication and presentation skills
  • Be proficient to work independently on multiple phases of various IT projects
  • Serve as a Subject Matter Expert and escalation point for the resolution of unresolved problems, complaints and complex service requests
  • Provide technical leadership and guidance as well as check the work of less experienced associates
  • Develop new as well as update existing training and process/procedural documentation
  • Administer the Messaging and Collaboration user accounts in the enterprise by effecting user name changes and moves, maintaining group lists, and disabling mailboxes (must adhere to regulatory requirements when needed)
  • Consult with application developers on issues related to the impact of applications
  • Coordinate with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation)
  • Provide technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization
  • Protect the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations
  • Provide training to users, junior technicians and other IT personnel
  • Excellent written and oral communications skills with a focus on providing quality customer service
  • Ability to work with minimal direction and manage multiple tasks at the same time
  • Knowledge of operating systems including Windows/XP, Windows 7 and 2008


About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the eighth consecutive year, Signature was voted as one of the 'Best Staffing Firms to Work For' and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 26 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.

Job Requirements

 

Job Snapshot

Location US-NC-Charlotte
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Finance & Accounting, IT & Technical
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Company Overview

Signature Consultants

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the eighth consecutive year, Signature was voted as one of the "Best Staffing Firms to Work For" and is the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 26 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. Learn More

Contact Information

US-NC-Charlotte
Snapshot
Signature Consultants
Company:
US-NC-Charlotte
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Finance & Accounting, IT & Technical
Store Type:

Job Description

Production Support Summary:

Signature Consultants is looking for Production Support for an opportunity with our client in Charlotte, NC. The client is in need of a technical resource to fill 2nd level support with strong capabilities in more than one of the collaboration products: Outlook, IM, WebEx and SharePoint.

Requirements:

  • Ability to use and apply complex technical principles, concepts and techniques
  • Have strong leadership, communication and presentation skills
  • Be proficient to work independently on multiple phases of various IT projects
  • Serve as a Subject Matter Expert and escalation point for the resolution of unresolved problems, complaints and complex service requests
  • Provide technical leadership and guidance as well as check the work of less experienced associates
  • Develop new as well as update existing training and process/procedural documentation
  • Administer the Messaging and Collaboration user accounts in the enterprise by effecting user name changes and moves, maintaining group lists, and disabling mailboxes (must adhere to regulatory requirements when needed)
  • Consult with application developers on issues related to the impact of applications
  • Coordinate with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation)
  • Provide technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization
  • Protect the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations
  • Provide training to users, junior technicians and other IT personnel
  • Excellent written and oral communications skills with a focus on providing quality customer service
  • Ability to work with minimal direction and manage multiple tasks at the same time
  • Knowledge of operating systems including Windows/XP, Windows 7 and 2008


About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the eighth consecutive year, Signature was voted as one of the 'Best Staffing Firms to Work For' and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 26 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients' technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.

Job Requirements

 
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