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Project Manager, Implementation

Job Description

Job Purpose:

Responsible for coordinating the successful planning and execution of implementation and completion of all activities required for customer accounts, as well as infrastructure deployments and integration projects within the scope of work details and requirements. Budget planning and management; resource coordination and scheduling; material requisition and shipping/delivery; telecom provisioning; quality management; and other essential project management duties. Develop and maintain professional customer relationships and manage expectations with respect to live dates and other key timelines.



Responsibilities

Essential Duties:

  • Responsible for leading, planning and defining the project scope to accomplish its goals and/or produce the products required within constraints such as time, cost and agreed quality standards
  • Act as the primary customer contact and Securus Operations representative for all implementation projects
  • Manage multiple customers and projects/tasks simultaneously
  • Develop a detailed project plan to monitor and track progress
  • Create and use Gantt charts, spreadsheets or other appropriate tools to manage time and tasks
  • Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with customer requirements
  • Manage the project budget
  • Identify, analyze, and manage potential risks; and review how risks may impact scope, schedule, quality and cost
  • Identify where and when management of issues and risks, or accommodating altered requirements will involve extra resources or time, and where efficiencies can be made
  • Drive software and hardware development provisions not defined in the original scope of work
  • Order all required materials for software and/or hardware installations
  • Collaborate with Telecom Provisioning to deliver voice and data transport to customer facilities
  • Plan resources and develop schedules for Field Technician visits to facilities for hardware and transport installations
  • Continuously monitor and present reports defining project progress and problem solutions internally and externally
  • Facilitate daily/weekly/monthly conference calls to discuss project progress to stakeholders
  • Provide Meeting Agenda(s) & Meeting Minutes for every facilitated conference call.
  • Create and customize project plans for RFPs (Request for Proposal) for new and existing business
  • Subject Matter Experts in Securus Products and Features to comprehend technical discussions with specialists/technicians, and be able to determine what is reasonable or possible
  • Fluent in relevant methodologies, processes and standards and able to articulate these practices to any audience
  • Required to work 9+ hour working days to fulfill all business requirements and duties
  • Required to have internet access at home for offsite and inclement weather situations

Knowledge, Skills, and Abilities:

  • Maintain a get-it-done attitude while understanding the balance between budget, timeline, and quality.
  • Demonstrated leadership skills, communication, analytical, problem solving skills, and detail oriented
  • Demonstrated ability to effectively employ both short term and long term project planning skills
  • Ability to manage up to 40-50 projects simultaneously
  • Comprehend contract language, requirements, and stipulations
  • Solid working knowledge of Power Point, Word, Excel, and Project
  • Excellent communication skills, both oral and written
  • Demonstrated ability to work collaboratively with diverse groups
  • Must be able to travel up to 15%
  • Ability to work 9+ hour work days


Qualifications

Minimum Qualifications:

  • Bachelor’s degree or 5 years’ equivalent experience
  • 5 years proven experience in project management leading team members through a variety of project plans, both large and small

Preferred Qualifications:

  • PMP & ITIL Certified
  • Experience with Enterprise Resource Planning (ERP) software
  • 5 years proven experience in:
    • Telecom industry -and/or -
    • Working with the delivery of CTI -and/or -
    • VoIP infrastructure - and/or -
    • Related industry experience

Physical Requirements:

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.  May be required to lift up to 25 pounds. It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

Job Requirements

 

Job Snapshot

Location US-TX-Carrollton
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other
Apply

Company Overview

Securus Technologies Inc

Securus Technologies provides leading edge civil and criminal justice technology solutions that improve public safety and modernize the incarceration experience. Thousands of public safety, law enforcement and corrections agencies rely on Securus for secure, simple and powerful technology solutions that are always accessible and easy to use. With hundreds of patents and scores of engineers, technologists, designers and thinkers innovating solutions, the technology here is second to none. Learn More

Contact Information

US-TX-Carrollton
Snapshot
Securus Technologies Inc
Company:
US-TX-Carrollton
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Job Description

Job Purpose:

Responsible for coordinating the successful planning and execution of implementation and completion of all activities required for customer accounts, as well as infrastructure deployments and integration projects within the scope of work details and requirements. Budget planning and management; resource coordination and scheduling; material requisition and shipping/delivery; telecom provisioning; quality management; and other essential project management duties. Develop and maintain professional customer relationships and manage expectations with respect to live dates and other key timelines.



Responsibilities

Essential Duties:

  • Responsible for leading, planning and defining the project scope to accomplish its goals and/or produce the products required within constraints such as time, cost and agreed quality standards
  • Act as the primary customer contact and Securus Operations representative for all implementation projects
  • Manage multiple customers and projects/tasks simultaneously
  • Develop a detailed project plan to monitor and track progress
  • Create and use Gantt charts, spreadsheets or other appropriate tools to manage time and tasks
  • Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with customer requirements
  • Manage the project budget
  • Identify, analyze, and manage potential risks; and review how risks may impact scope, schedule, quality and cost
  • Identify where and when management of issues and risks, or accommodating altered requirements will involve extra resources or time, and where efficiencies can be made
  • Drive software and hardware development provisions not defined in the original scope of work
  • Order all required materials for software and/or hardware installations
  • Collaborate with Telecom Provisioning to deliver voice and data transport to customer facilities
  • Plan resources and develop schedules for Field Technician visits to facilities for hardware and transport installations
  • Continuously monitor and present reports defining project progress and problem solutions internally and externally
  • Facilitate daily/weekly/monthly conference calls to discuss project progress to stakeholders
  • Provide Meeting Agenda(s) & Meeting Minutes for every facilitated conference call.
  • Create and customize project plans for RFPs (Request for Proposal) for new and existing business
  • Subject Matter Experts in Securus Products and Features to comprehend technical discussions with specialists/technicians, and be able to determine what is reasonable or possible
  • Fluent in relevant methodologies, processes and standards and able to articulate these practices to any audience
  • Required to work 9+ hour working days to fulfill all business requirements and duties
  • Required to have internet access at home for offsite and inclement weather situations

Knowledge, Skills, and Abilities:

  • Maintain a get-it-done attitude while understanding the balance between budget, timeline, and quality.
  • Demonstrated leadership skills, communication, analytical, problem solving skills, and detail oriented
  • Demonstrated ability to effectively employ both short term and long term project planning skills
  • Ability to manage up to 40-50 projects simultaneously
  • Comprehend contract language, requirements, and stipulations
  • Solid working knowledge of Power Point, Word, Excel, and Project
  • Excellent communication skills, both oral and written
  • Demonstrated ability to work collaboratively with diverse groups
  • Must be able to travel up to 15%
  • Ability to work 9+ hour work days


Qualifications

Minimum Qualifications:

  • Bachelor’s degree or 5 years’ equivalent experience
  • 5 years proven experience in project management leading team members through a variety of project plans, both large and small

Preferred Qualifications:

  • PMP & ITIL Certified
  • Experience with Enterprise Resource Planning (ERP) software
  • 5 years proven experience in:
    • Telecom industry -and/or -
    • Working with the delivery of CTI -and/or -
    • VoIP infrastructure - and/or -
    • Related industry experience

Physical Requirements:

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.  May be required to lift up to 25 pounds. It is the Company’s policy to provide equal employment opportunity to all individuals. Securus will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

Job Requirements

 
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Project Manager, Implementation Apply now