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Project/Program Manager

Job Description

Title          :  Project/Program Manager
Location  :  San Antonio, TX
Duration :  6 months plus

Job Description: 

  • Overview: Responsible for managing the San Antonio Retail Payments Team within Marketing Centralized Support - Retail Payments and Customer Service. 
  • Keen focus is placed on Demonstrating Effective Leadership and optimizing the profitability of Retail Payments supporting largely company and third part brand partners. 
  • Managing expenses and revenues related to retail payments daily processing and fraud control is critical. 
  • Oversight of the development and use of IT systems for processing payments assignments for payments and customer service modules. 
  • Managing relationships with Payment Processing Networks, both internal and external. 
  • Additional focus is placed on developing a strong understanding of key market drivers and emerging trends in retail payments processing in order to remain Best In Class in customer service supporting our network of dealers and jobbers and the retail footprint of company and third party brand stations. This position is also responsible for ensuring PCI compliance of this department's operations.
  • Responsible for operational aspects of the retail payments network, including the electronic processing of dealer credit card assignments, notifications, invoices and customer service for all Brand dealer locations
  • Ensures prompt payment of Dealer Credit, Debit and Gift Card assignments.
  • Facilitate migration of payment software systems for payments processing.
  • Implements fraud controls. 
  • Responsible for the monitoring, controlling and reporting of all fraudulent credit card and debit activity in for branded locations.
  • Work with IT to ensure PCI compliance of departmental operations. 
  • Conduct business and manage processes to ensure PCI security.
  • Responsible for ensuring accurate and prompt updates to Customer databases, and ensuring secure access to same.
  • Directs dealer chargeback procedure as it relates to both proprietary and third-party payment products.
  • Custodian of the company Card (Rules) Handbooks and ensures all Brand customers follow guidelines within the handbook.
  • Work with Legal and Tax departments to ensure exempt tax statutes are addressed as related fleet card transaction processing.
  • Participates in the prioritization of IT projects to service the company  brands. 
  • Involved in the review of future point of sale requirements and associated software upgrades for capital budgeting.
  • Work closely with the company direct dealer team to provide support and assure alignment on key initiatives.

Job Requirements

QUALIFICATIONS:
  • Bachelor's Degree in Marketing or general business is required.
  • Advanced Excel skills would be beneficial. 
  • Past experience in the Retail Payments sector preferred. 
  • Experience in Customer Relations, accounting or prior work with IT systems/personnel a plus.. 
  • A good understanding of Microsoft Office and windows-based presentation programs and good verbal and written communication skills are beneficial. 
  • Position is a balance between effectively leading a diverse team of exempt and non-exempt personnel, expense and capital budget management, project management, customer relationship management, and external vendor category management skills. 
  • Demonstrated success in each is preferred, however, successful and creative candidates in other areas are encouraged to apply. 
  • Overnight travel required periodically.
  • Relevant Experience Level: Senior (10+ Years) Minimum 9-10 years. 
  • Looking for 10 + years of experience.
  • Education Level: Bachelor's Required
  • Supervising others (will be supervising a team of 6)
  • Demonstrated success in each is preferred, however, successful and creative candidates in other areas are encouraged to apply.
  • Overnight travel required periodically to Findlay, industry events or to meet with business partners.
  • Really looking for someone who can really manage people and get in the weeds with them. 
  • Someone who can manage problem employees as well. 
  • Someone who is not afraid to Client down the law. 
  • Really looking for someone who can build relationships with their employees and build trust.
  • Technology Savvy

Job Snapshot

Location US-TX-San Antonio
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other
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Company Overview

Zolon Tech Solutions Inc.

Zolon is committed to our customers. The combination of transparency and continuous communication allows us to form a cohesive and effective bond with our customers. Together, we tailor our consistently proven strategies to provide effective and efficient solutions, implemented with the highest quality through our world class processes. Understanding the customer's business problems and goals resolves into the dependable satisfaction of Zolon's delivery of mutually agreed upon solutions. Our dedication to excellence enables creativity in both services and problem solving, and our ultimate motivation is to perpetually provide the client with quality results. Learn More

Contact Information

US-TX-San Antonio
Bill Lawrence
603-686-7359
Snapshot
Zolon Tech Solutions Inc.
Company:
US-TX-San Antonio
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Job Description

Title          :  Project/Program Manager
Location  :  San Antonio, TX
Duration :  6 months plus

Job Description: 

  • Overview: Responsible for managing the San Antonio Retail Payments Team within Marketing Centralized Support - Retail Payments and Customer Service. 
  • Keen focus is placed on Demonstrating Effective Leadership and optimizing the profitability of Retail Payments supporting largely company and third part brand partners. 
  • Managing expenses and revenues related to retail payments daily processing and fraud control is critical. 
  • Oversight of the development and use of IT systems for processing payments assignments for payments and customer service modules. 
  • Managing relationships with Payment Processing Networks, both internal and external. 
  • Additional focus is placed on developing a strong understanding of key market drivers and emerging trends in retail payments processing in order to remain Best In Class in customer service supporting our network of dealers and jobbers and the retail footprint of company and third party brand stations. This position is also responsible for ensuring PCI compliance of this department's operations.
  • Responsible for operational aspects of the retail payments network, including the electronic processing of dealer credit card assignments, notifications, invoices and customer service for all Brand dealer locations
  • Ensures prompt payment of Dealer Credit, Debit and Gift Card assignments.
  • Facilitate migration of payment software systems for payments processing.
  • Implements fraud controls. 
  • Responsible for the monitoring, controlling and reporting of all fraudulent credit card and debit activity in for branded locations.
  • Work with IT to ensure PCI compliance of departmental operations. 
  • Conduct business and manage processes to ensure PCI security.
  • Responsible for ensuring accurate and prompt updates to Customer databases, and ensuring secure access to same.
  • Directs dealer chargeback procedure as it relates to both proprietary and third-party payment products.
  • Custodian of the company Card (Rules) Handbooks and ensures all Brand customers follow guidelines within the handbook.
  • Work with Legal and Tax departments to ensure exempt tax statutes are addressed as related fleet card transaction processing.
  • Participates in the prioritization of IT projects to service the company  brands. 
  • Involved in the review of future point of sale requirements and associated software upgrades for capital budgeting.
  • Work closely with the company direct dealer team to provide support and assure alignment on key initiatives.

Job Requirements

QUALIFICATIONS:
  • Bachelor's Degree in Marketing or general business is required.
  • Advanced Excel skills would be beneficial. 
  • Past experience in the Retail Payments sector preferred. 
  • Experience in Customer Relations, accounting or prior work with IT systems/personnel a plus.. 
  • A good understanding of Microsoft Office and windows-based presentation programs and good verbal and written communication skills are beneficial. 
  • Position is a balance between effectively leading a diverse team of exempt and non-exempt personnel, expense and capital budget management, project management, customer relationship management, and external vendor category management skills. 
  • Demonstrated success in each is preferred, however, successful and creative candidates in other areas are encouraged to apply. 
  • Overnight travel required periodically.
  • Relevant Experience Level: Senior (10+ Years) Minimum 9-10 years. 
  • Looking for 10 + years of experience.
  • Education Level: Bachelor's Required
  • Supervising others (will be supervising a team of 6)
  • Demonstrated success in each is preferred, however, successful and creative candidates in other areas are encouraged to apply.
  • Overnight travel required periodically to Findlay, industry events or to meet with business partners.
  • Really looking for someone who can really manage people and get in the weeds with them. 
  • Someone who can manage problem employees as well. 
  • Someone who is not afraid to Client down the law. 
  • Really looking for someone who can build relationships with their employees and build trust.
  • Technology Savvy
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Project/Program Manager Apply now