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QA, Complaints Handling Technician

Ascent Services Group

Job Description

Quality Assurance, Complaints Handling Technician
Redwood Shores, CA
  • This is a temporary position of about six to nine months duration with the Quality Assurance group.
  • As a member of the test and failure analysis team, the QA, Complaints Handling Technician is responsible for maintaining documentation and testing of returned products associated with customer complaints to ensure product quality.
  • The QA, Complaints Handling Technician is also responsible for managing the Return Good Authorization (RGA) process to assure prompt disposition and analysis of our products.
Responsibilities
  • Maintain documentation related to the failure analysis investigation process
  • Open compliant records are needed
  • Perform review of appropriate quality records such as Device History Records (DHR), Non-Conforming Products Reports (NCMR), etc.
  • Perform specific product testing/failure analysis of customer returned products
  • Communicate with internal resources to identify/address findings from failure analysis process
  • Participate in Identification and correction of root causes found during failure analysis process
  • Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends
  • Maintain trained status for, and comply with, all relevant aspects of the Quality Management System to ensure product and support regulatory compliance
  • Understand and adhere to the Quality and EHS policies
Qualifications
  • Some industry experience preferred
  • Ability to interpret CAD drawings
  • Experience in use of measurement instruments
  • Ability to work with minimal supervision
  • Experience managing and performing equipment calibration
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Job Requirements

 
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Job Snapshot

Location US-CA-Redwood City
Employment Type Contract to Hire
Pay Type Hour
Pay Rate $0.00 - $33.00 /Hour
Store Type Other

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Terms & Conditions
Snapshot
Ascent Services Group
Company:
US-CA-Redwood City
Location:
Contract to Hire
Employment Type:
Hour
Pay Type:
$0.00 - $33.00 /Hour
Pay Rate:
Other
Store Type:

Job Description

Quality Assurance, Complaints Handling Technician
Redwood Shores, CA
  • This is a temporary position of about six to nine months duration with the Quality Assurance group.
  • As a member of the test and failure analysis team, the QA, Complaints Handling Technician is responsible for maintaining documentation and testing of returned products associated with customer complaints to ensure product quality.
  • The QA, Complaints Handling Technician is also responsible for managing the Return Good Authorization (RGA) process to assure prompt disposition and analysis of our products.
Responsibilities
  • Maintain documentation related to the failure analysis investigation process
  • Open compliant records are needed
  • Perform review of appropriate quality records such as Device History Records (DHR), Non-Conforming Products Reports (NCMR), etc.
  • Perform specific product testing/failure analysis of customer returned products
  • Communicate with internal resources to identify/address findings from failure analysis process
  • Participate in Identification and correction of root causes found during failure analysis process
  • Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends
  • Maintain trained status for, and comply with, all relevant aspects of the Quality Management System to ensure product and support regulatory compliance
  • Understand and adhere to the Quality and EHS policies
Qualifications
  • Some industry experience preferred
  • Ability to interpret CAD drawings
  • Experience in use of measurement instruments
  • Ability to work with minimal supervision
  • Experience managing and performing equipment calibration
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Job Requirements

 
QA, Complaints Handling Technician Apply now