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Application Analyst

nTech Solutions, Inc.

Job Description

nTech Solutions has an immediate opening for an Application Analyst in Oakbrook Terrace, IL 60523.

Terms of Employment

●  W2 Contract, 12 Months

o  Contract Extension / Permanent Conversion Potential

●  nTech Benefits Snapshot

o  Health, Dental, Vision, Life Insurance

o  401k

o  Short & Long-Term Disability

Purpose of Position

●  This role represents a great opportunity to join the premier in-house web team in our industry. The eChannels Department “live chat” contractors are responsible to ensure that our customer’s interactions with us are both helpful and timely regarding web tech support.

●  The client is rolling out an AI Chatbot on roughly 7 of their webpages and is utilizing Oracle Digital Assistant as their vendor.

●  The project is underway, in the testing phase. Go live is scheduled for December, with a phase two roll out in March, with more functionality out of AI.

●  This project is run in an Agile environment. Coding is not required by this resource.

Responsibilities

●  Implementing a live chat interface on several social media pages, along with providing some live chat support and maintaining the live chat system.

●  Maintaining the system, updating Q&A logic within the business portal, and reviewing analytics.

●  Loading FAQs into the database and making sure the database is working.

●  Providing technical assist with the bot business portal. May have to resolve consumer issues by responding to inbound web chats and directing customers to appropriate resources via the live chat

Job Requirements

Required

●  Bachelor’s degree and 2+ years of experience

o  In lieu of degree, 5+ years of experience acceptable

●  Experience supporting web-based products

●  Experience working on a web development project

●  Experience with testing, troubleshooting, business operations analytics, web/social media analytics or development (one or more of the above)

●  Strong MS Office skills, specifically, MS Excel

●  Tech savvy with the ability to pick up new web-based platforms

●  Strong written skills that lend to clear and concise text-based communication

●  Willingness to (rarely) work some nights and weekends

Preferred

●  Oracle experience

     ●  Experience creating and implementing widgets into web pages


nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter. 

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Job Snapshot

Location US-IL-Oakbrook Terrace
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical, Other

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Terms & Conditions
Snapshot
nTech Solutions, Inc.
Company:
US-IL-Oakbrook Terrace
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical, Other
Store Type:

Job Description

nTech Solutions has an immediate opening for an Application Analyst in Oakbrook Terrace, IL 60523.

Terms of Employment

●  W2 Contract, 12 Months

o  Contract Extension / Permanent Conversion Potential

●  nTech Benefits Snapshot

o  Health, Dental, Vision, Life Insurance

o  401k

o  Short & Long-Term Disability

Purpose of Position

●  This role represents a great opportunity to join the premier in-house web team in our industry. The eChannels Department “live chat” contractors are responsible to ensure that our customer’s interactions with us are both helpful and timely regarding web tech support.

●  The client is rolling out an AI Chatbot on roughly 7 of their webpages and is utilizing Oracle Digital Assistant as their vendor.

●  The project is underway, in the testing phase. Go live is scheduled for December, with a phase two roll out in March, with more functionality out of AI.

●  This project is run in an Agile environment. Coding is not required by this resource.

Responsibilities

●  Implementing a live chat interface on several social media pages, along with providing some live chat support and maintaining the live chat system.

●  Maintaining the system, updating Q&A logic within the business portal, and reviewing analytics.

●  Loading FAQs into the database and making sure the database is working.

●  Providing technical assist with the bot business portal. May have to resolve consumer issues by responding to inbound web chats and directing customers to appropriate resources via the live chat

Job Requirements

Required

●  Bachelor’s degree and 2+ years of experience

o  In lieu of degree, 5+ years of experience acceptable

●  Experience supporting web-based products

●  Experience working on a web development project

●  Experience with testing, troubleshooting, business operations analytics, web/social media analytics or development (one or more of the above)

●  Strong MS Office skills, specifically, MS Excel

●  Tech savvy with the ability to pick up new web-based platforms

●  Strong written skills that lend to clear and concise text-based communication

●  Willingness to (rarely) work some nights and weekends

Preferred

●  Oracle experience

     ●  Experience creating and implementing widgets into web pages


nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter. 

Application Analyst Apply now