nTech Solutions has an immediate opening for an Application Analyst in Oakbrook Terrace, IL 60523.
Terms of Employment
● W2 Contract, 12 Months
o Contract Extension / Permanent Conversion Potential
● nTech Benefits Snapshot
o Health, Dental, Vision, Life Insurance
o Short & Long-Term Disability
Purpose of Position
● This role represents a great opportunity to join the premier in-house web team in our industry. The eChannels Department “live chat” contractors are responsible to ensure that our customer’s interactions with us are both helpful and timely regarding web tech support.
● The client is rolling out an AI Chatbot on roughly 7 of their webpages and is utilizing Oracle Digital Assistant as their vendor.
● The project is underway, in the testing phase. Go live is scheduled for December, with a phase two roll out in March, with more functionality out of AI.
● This project is run in an Agile environment. Coding is not required by this resource.
● Implementing a live chat interface on several social media pages, along with providing some live chat support and maintaining the live chat system.
● Maintaining the system, updating Q&A logic within the business portal, and reviewing analytics.
● Loading FAQs into the database and making sure the database is working.
● Providing technical assist with the bot business portal. May have to resolve consumer issues by responding to inbound web chats and directing customers to appropriate resources via the live chat