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R S Engineer-Remote

Job Description

R S Engineer – Remote Opportunity

 

A thriving cutting-edge organization is seeking a Cisco R S Engineer Level 2 for a remote opportunity!

In this role, you will work in a fast-paced virtual environment with clients and peers throughout North America. You will be responsible for providing day 2 support, troubleshooting network related incidents for customers in the financial, healthcare, retail, and insurance industries.

Duties & Responsibilities:

•                   Responsible for incident resolution across large customer base

•                   Responsible for following change management process and implementing changes accordingly

•                   Responsible for managing individual change and incident queue

•                   Responsible for updating ticketing system with detail oriented notes

•                   Responsible for troubleshooting escalations from our service desk in a fast-paced environment

•                   Collaborate with internal Operations teams to deliver a customer focused managed service

•                   Collaborate with internal development and product teams to continuously evolve the company’s platform

•                   Develop procedural documentation for change implementation

•                   Mentor and provide technical guidance to junior engineers

•                   Participate in a rotating on-call schedule

Job Requirements

Qualifications:

•                   CCNP R/S or JNCIP-ENT certifications highly desired

•                   3-5+ years of experience managing network and security technologies in Cisco and Juniper

•                   Management of network and security technologies in Arista, Aruba, Viptela, Palo Alto, F5, and FortiNet vendors highly desired

•                   Management of routers, switches, firewalls, wireless LAN controllers, load balancers, WAN accelerators, and SDWAN solutions

•                   Experience with Python, Perl, and JavaScript scripting languages highly desired

•                   Minimum of an Associate’s degree in Engineering or similar field required

•                   Ability to work with little direction

•                   Ability to work weekends and non-normal business hour

•                   Ability to work in a process driven environment with knowledge of ITIL and ITSM

•                   Ability to research and learn new technologies proactively

•                   Strong technical, client and customer relations skills

•                   Strong oral and written communication skills

•                   Strong case management and ability to prioritize workload

•                   Strong problem management skills

Job Snapshot

Location US-NY-Syracuse
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace
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Company Overview

American Cybersystems, Inc. (ACS Group)

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-NY-Syracuse
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Snapshot
American Cybersystems, Inc. (ACS Group)
Company:
US-NY-Syracuse
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace
Store Type:

Job Description

R S Engineer – Remote Opportunity

 

A thriving cutting-edge organization is seeking a Cisco R S Engineer Level 2 for a remote opportunity!

In this role, you will work in a fast-paced virtual environment with clients and peers throughout North America. You will be responsible for providing day 2 support, troubleshooting network related incidents for customers in the financial, healthcare, retail, and insurance industries.

Duties & Responsibilities:

•                   Responsible for incident resolution across large customer base

•                   Responsible for following change management process and implementing changes accordingly

•                   Responsible for managing individual change and incident queue

•                   Responsible for updating ticketing system with detail oriented notes

•                   Responsible for troubleshooting escalations from our service desk in a fast-paced environment

•                   Collaborate with internal Operations teams to deliver a customer focused managed service

•                   Collaborate with internal development and product teams to continuously evolve the company’s platform

•                   Develop procedural documentation for change implementation

•                   Mentor and provide technical guidance to junior engineers

•                   Participate in a rotating on-call schedule

Job Requirements

Qualifications:

•                   CCNP R/S or JNCIP-ENT certifications highly desired

•                   3-5+ years of experience managing network and security technologies in Cisco and Juniper

•                   Management of network and security technologies in Arista, Aruba, Viptela, Palo Alto, F5, and FortiNet vendors highly desired

•                   Management of routers, switches, firewalls, wireless LAN controllers, load balancers, WAN accelerators, and SDWAN solutions

•                   Experience with Python, Perl, and JavaScript scripting languages highly desired

•                   Minimum of an Associate’s degree in Engineering or similar field required

•                   Ability to work with little direction

•                   Ability to work weekends and non-normal business hour

•                   Ability to work in a process driven environment with knowledge of ITIL and ITSM

•                   Ability to research and learn new technologies proactively

•                   Strong technical, client and customer relations skills

•                   Strong oral and written communication skills

•                   Strong case management and ability to prioritize workload

•                   Strong problem management skills

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