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Regional Manager, College Technology Services

Job Description

The Los Angeles Community College District (LACCD) invites applications for the position of Regional Manager, College Technology Services. This position plans, coordinates, and manages the operational planning, execution, and evaluation of technology services for colleges within a region of the District, including computer software, computer hardware, smart classroom technology, assistive technology, multimedia technology, security technology and related peripheral equipment; provides liaison with college administration regarding the needs and status of local technology issues; and ensures satisfaction with technology solutions and customer service.


MONTHLY SALARY: $10,196 - $12,632*
*Salary Information is based on a full-time, 12-month position

TYPICAL DUTIES
Manages and oversees the daily operations of technology services at multiple colleges in compliance with established technology standards, objectives, and goals; coordinates large-scale regional IT projects and initiatives such as new systems, upgrades, expansions, and relocations; manages capacity planning, system monitoring, and end user support processes.


Serves as the primary point of contact and technology advisor to college administration within the assigned region.


Provides technical and/or professional coordination and direction to college technical staff in the execution of day-to-day programs/projects/activities; facilitates the resolution of roadblocks and inter-work unit dependencies related to the execution of work.


Collaborates with college administration in identifying critical success factors, expectations, and targets for technical services; establishes and implements short- and long-range technology goals, objectives, and timelines.


Develops and implements policies and procedures to ensure efficient operation of technology programs/projects/services at assigned colleges; ensures consistency with District policies and standards and response to college needs.


Communicates service-level expectations, responsibilities and tasks, resource allocations and constraints, timelines, and issues to technology team members and college stakeholders.


Reviews work flow and staff’s work assignments to determine appropriate organizational alignment and staffing; adjusts staffing among colleges to address short-term deficiencies and special circumstances.


Organizes and coordinates training programs and activities for technology staff to update their skills, technical abilities and professional knowledge.


Establishes work performance criteria and measurable goals for technology team members; monitors and seeks feedback regarding the productivity and performance level of employees; evaluates employees in accordance with District procedures and timelines; and resolves performance issues, as required.


Collaborates with District information technology staff on the diagnosis and resolution of the more complex information technology issues and problems.


Monitors the help desk ticketing system to ensure escalated issues at assigned colleges receive appropriate resolution.


Establishes plans to support business recovery including backup and restoration procedures, vendor agreements, parts/equipment, availability, and data retention.


Oversees and/or coordinates the collection, compilation, and analysis of program/service activity data; writes and presents timely, comprehensive statistical and narrative program reports to college and Division management.


Researches and evaluates technologies and applications unique to assigned colleges; recommends acquisitions as appropriate based on cost/benefits analysis and District standards.


Manages regional budgeting and purchasing activities for technology procurements; coordinates and facilitates the ordering, receiving, and payment activities related to the acquisition of new technology.


Manages general, contract, grant, and/or special funding; approves and monitors budget expenditures; prepares budget revisions; provides status and annual reports on all accounts.


Ensures proper inventory control of technology and peripheral equipment at assigned colleges.


Represents the assigned colleges on the District technology governance committee; participates in District-wide meetings, technology demonstrations, and meetings, as required.


Performs related duties as assigned.


VACANCIES
A current vacancy exists at the Educational Service Center (District Office), 770 Wilshire Blvd, Los Angeles, CA 90017. The hiring list established by this examination will also be used to fill future vacancies as they occur during the life of the list.  Our Colleges include: Los Angeles City College; East Los Angeles College; Los Angeles Harbor College; Los Angeles Mission College; Los Angeles Pierce College; Los Angeles Southwest College; Los Angeles Trade-Technical College; Los Angeles Valley College; West Los Angeles College


BENEFITS

  • Medical and dental insurance and vision care plans are provided for employees and their dependents.
  • A $50,000 life insurance policy is provided free of charge for each employee.
  • 12 full-pay days and 88 half-pay days of illness leave.
  • At least 15 paid holidays per year.
  • Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District.  Vacation days for management and confidential positions begin at 15, 20, or 24 days.
  • Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.
  • Employees become members of the Public Employees Retirement System.  The employee contribution rate is 6 percent.  The District also contributes to the retirement system.  Employees are also covered by Social Security.
  • Employee Assistance Program

Job Requirements

MINIMUM REQUIREMENTS FOR ACCEPTANCE OF AN APPLICATION:

Education and Experience:

A bachelor’s degree from a recognized college or university, preferably with a major in computer information systems, computer science, computer engineering, mathematics, or a related field.

AND

Four years of recent, full-time, paid experience in troubleshooting and maintaining computer information systems preferably in heterogeneous (Mac and Windows, mobile devices, desktops, laptops) environments. Two of the years of the required experience must have been in a supervisory capacity. Experience with an institution of higher education is desirable.


Certification:

The following certifications or an equivalent must be obtained within six months of employment and remain current thereafter:

  • Microsoft Certified Solutions Associate (MCSA)
  • Network +


Special:

A valid California Class “C” driver’s license. Travel to locations throughout the District is required.


For a complete job description including the Knowledge, Skills, and Abilities associated with the position please visit our website.

EXAMINATION PROCESS

The examination process may consist of one or more parts which may include a training and experience evaluation, written test, performance test and/or oral interview. 

ACCOMMODATION
Individuals protected by the Americans with Disabilities Act (ADA) may request, orally or in writing, an accommodation in the examination process. Documentation of the need for accommodation is required solely for the purpose of establishing that the applicant has an ADA disability and that the disability necessitates a reasonable accommodation. Typically, a recent letter from an appropriate health care or rehabilitation professional which establishes that the applicant has an ADA qualifying disability, identifies the functional limitations as they relate to the testing situation, and recommends/suggests the appropriate accommodation is sufficient.  In order for appropriate arrangements to be made at the testing site, a request for accommodation and required documentation must be received by the Examiner of Record at least 3 days prior to the administration of the test.

HOW TO APPLY
Online
https://jobapscloud.com/laccd 

DEADLINE
Completed applications must be submitted through our online employment system by 4:00 P.M. onFRIDAY, August 21, 2020. Resumes will not be accepted in lieu of an application.  For a listing of other job opportunities with the Los Angeles Community College District, call our 24-hr job hotline, or refer to our Web Page at https://jobapscloud.com/laccd.

Contact Us
Personnel Commission: (213) 891-2129
24-hr Job Hotline: (213) 891-2099
TDD: (213) 891-2408
Hours of Operation: Monday – Friday 7:30AM – 4:30PM


Job Snapshot

Location US-CA-Los Angeles
Employment Type Full-Time
Pay Type Year
Pay Rate $122,362.00 - $151,586.00 /Year
Store Type IT & Technical
Apply

Company Overview

LACCD

Over the past seventy-seven years we've served as educator to more than three million students. Affordable, accessible and practical, the LACCD offers opportunity to all. Our doors are wide open for a diverse student population eager for skills, knowledge and upward mobility. LACCD educates almost three times as many Latino students and nearly four times as many African-American students as all of the University of California campuses combined. Eighty percent of LACCD students are from underserved populations. Community colleges serve adults of all ages, meeting the needs of a society where "lifelong learning" is the rule and multiple careers and continual retraining are the norm. More than half of all LACCD students are older than 25 years of age, and more than a quarter are 35 or older. More than any other California system of higher education, community colleges offer a first - and a second - chance for anyone who wants to succeed. Learn More

Contact Information

US-CA-Los Angeles
Personnel Commission
2138912129
Snapshot
LACCD
Company:
US-CA-Los Angeles
Location:
Full-Time
Employment Type:
Year
Pay Type:
$122,362.00 - $151,586.00 /Year
Pay Rate:
IT & Technical
Store Type:

Job Description

The Los Angeles Community College District (LACCD) invites applications for the position of Regional Manager, College Technology Services. This position plans, coordinates, and manages the operational planning, execution, and evaluation of technology services for colleges within a region of the District, including computer software, computer hardware, smart classroom technology, assistive technology, multimedia technology, security technology and related peripheral equipment; provides liaison with college administration regarding the needs and status of local technology issues; and ensures satisfaction with technology solutions and customer service.


MONTHLY SALARY: $10,196 - $12,632*
*Salary Information is based on a full-time, 12-month position

TYPICAL DUTIES
Manages and oversees the daily operations of technology services at multiple colleges in compliance with established technology standards, objectives, and goals; coordinates large-scale regional IT projects and initiatives such as new systems, upgrades, expansions, and relocations; manages capacity planning, system monitoring, and end user support processes.


Serves as the primary point of contact and technology advisor to college administration within the assigned region.


Provides technical and/or professional coordination and direction to college technical staff in the execution of day-to-day programs/projects/activities; facilitates the resolution of roadblocks and inter-work unit dependencies related to the execution of work.


Collaborates with college administration in identifying critical success factors, expectations, and targets for technical services; establishes and implements short- and long-range technology goals, objectives, and timelines.


Develops and implements policies and procedures to ensure efficient operation of technology programs/projects/services at assigned colleges; ensures consistency with District policies and standards and response to college needs.


Communicates service-level expectations, responsibilities and tasks, resource allocations and constraints, timelines, and issues to technology team members and college stakeholders.


Reviews work flow and staff’s work assignments to determine appropriate organizational alignment and staffing; adjusts staffing among colleges to address short-term deficiencies and special circumstances.


Organizes and coordinates training programs and activities for technology staff to update their skills, technical abilities and professional knowledge.


Establishes work performance criteria and measurable goals for technology team members; monitors and seeks feedback regarding the productivity and performance level of employees; evaluates employees in accordance with District procedures and timelines; and resolves performance issues, as required.


Collaborates with District information technology staff on the diagnosis and resolution of the more complex information technology issues and problems.


Monitors the help desk ticketing system to ensure escalated issues at assigned colleges receive appropriate resolution.


Establishes plans to support business recovery including backup and restoration procedures, vendor agreements, parts/equipment, availability, and data retention.


Oversees and/or coordinates the collection, compilation, and analysis of program/service activity data; writes and presents timely, comprehensive statistical and narrative program reports to college and Division management.


Researches and evaluates technologies and applications unique to assigned colleges; recommends acquisitions as appropriate based on cost/benefits analysis and District standards.


Manages regional budgeting and purchasing activities for technology procurements; coordinates and facilitates the ordering, receiving, and payment activities related to the acquisition of new technology.


Manages general, contract, grant, and/or special funding; approves and monitors budget expenditures; prepares budget revisions; provides status and annual reports on all accounts.


Ensures proper inventory control of technology and peripheral equipment at assigned colleges.


Represents the assigned colleges on the District technology governance committee; participates in District-wide meetings, technology demonstrations, and meetings, as required.


Performs related duties as assigned.


VACANCIES
A current vacancy exists at the Educational Service Center (District Office), 770 Wilshire Blvd, Los Angeles, CA 90017. The hiring list established by this examination will also be used to fill future vacancies as they occur during the life of the list.  Our Colleges include: Los Angeles City College; East Los Angeles College; Los Angeles Harbor College; Los Angeles Mission College; Los Angeles Pierce College; Los Angeles Southwest College; Los Angeles Trade-Technical College; Los Angeles Valley College; West Los Angeles College


BENEFITS

  • Medical and dental insurance and vision care plans are provided for employees and their dependents.
  • A $50,000 life insurance policy is provided free of charge for each employee.
  • 12 full-pay days and 88 half-pay days of illness leave.
  • At least 15 paid holidays per year.
  • Vacation days accrue annually beginning at 10 days and increasing incrementally to 24 days depending on years of service with the District.  Vacation days for management and confidential positions begin at 15, 20, or 24 days.
  • Other paid time off includes: bereavement leave, personal necessity leave, court subpoena, and jury duty.
  • Employees become members of the Public Employees Retirement System.  The employee contribution rate is 6 percent.  The District also contributes to the retirement system.  Employees are also covered by Social Security.
  • Employee Assistance Program

Job Requirements

MINIMUM REQUIREMENTS FOR ACCEPTANCE OF AN APPLICATION:

Education and Experience:

A bachelor’s degree from a recognized college or university, preferably with a major in computer information systems, computer science, computer engineering, mathematics, or a related field.

AND

Four years of recent, full-time, paid experience in troubleshooting and maintaining computer information systems preferably in heterogeneous (Mac and Windows, mobile devices, desktops, laptops) environments. Two of the years of the required experience must have been in a supervisory capacity. Experience with an institution of higher education is desirable.


Certification:

The following certifications or an equivalent must be obtained within six months of employment and remain current thereafter:

  • Microsoft Certified Solutions Associate (MCSA)
  • Network +


Special:

A valid California Class “C” driver’s license. Travel to locations throughout the District is required.


For a complete job description including the Knowledge, Skills, and Abilities associated with the position please visit our website.

EXAMINATION PROCESS

The examination process may consist of one or more parts which may include a training and experience evaluation, written test, performance test and/or oral interview. 

ACCOMMODATION
Individuals protected by the Americans with Disabilities Act (ADA) may request, orally or in writing, an accommodation in the examination process. Documentation of the need for accommodation is required solely for the purpose of establishing that the applicant has an ADA disability and that the disability necessitates a reasonable accommodation. Typically, a recent letter from an appropriate health care or rehabilitation professional which establishes that the applicant has an ADA qualifying disability, identifies the functional limitations as they relate to the testing situation, and recommends/suggests the appropriate accommodation is sufficient.  In order for appropriate arrangements to be made at the testing site, a request for accommodation and required documentation must be received by the Examiner of Record at least 3 days prior to the administration of the test.

HOW TO APPLY
Online
https://jobapscloud.com/laccd 

DEADLINE
Completed applications must be submitted through our online employment system by 4:00 P.M. onFRIDAY, August 21, 2020. Resumes will not be accepted in lieu of an application.  For a listing of other job opportunities with the Los Angeles Community College District, call our 24-hr job hotline, or refer to our Web Page at https://jobapscloud.com/laccd.

Contact Us
Personnel Commission: (213) 891-2129
24-hr Job Hotline: (213) 891-2099
TDD: (213) 891-2408
Hours of Operation: Monday – Friday 7:30AM – 4:30PM


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