Job Description:

The Release & Environment Manager will sit at the intersection of several groups: DBA's, application developers, cloud engineers, enterprise operation partners and management. The ideal candidate will be someone with a solid balance of technical experience and project management skills. This role will serve as an 'air traffic controller ' responsible for ensuring release and environment management readiness when it comes to our program increment (PI) commitments, application maintenance deployments, system patches, security improvements and hardware upgrades. An important aspect of the role is understanding modern approaches to cloud-based infrastructure, the work required to stand-up test environments and how to drive test environment activities to a goal of 100% automation.

The person selected for this role must be capable of working independently and collaboratively.

Position Responsibilities:

• Serve as gate keeper and coordination point for E2E deployment of IT services and products.
• Produce a catalog of existing environments; current use and composition. Determine the number of integrated non-production environments required; their purpose and their composition
• Create environment architecture diagrams as a blueprint representing the catalog.
• Work with PMO, Quality Assurance (QA), Cloud Services, Enterprise Operations and Database Administration to continually improve the stability and consistency of our non-production environments and to produce a consistent release management practice.
• Establish a structured production readiness process and checklist to manage our deployments and post go live warranty period.
• Manage the coordination required to configure environments and track the status of environment configuration activities.
• Provide ongoing support for test environments inclusive of managing the guarantee of test environment uptime SLA's.
• Resolve conflicts between teams competing for limited test environment resources.
• Move test environments towards a goal of 100% automation
• Forecast environment requirements based upon anticipated demand from product development teams
• Work on automation of the provisioning of servers, deployment of code and general configuration management
• Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members as needed.
• Contribute expertise to developing a load testing environment and benchmarking database performance
• Adhere to IT governance standards and procedures for compliance

Candidate Qualifications:

• Service provider mindset with experience communicating test environment to end-users and the agile release train (ART)
• Ability to construct environment architecture diagrams
• Ability to create work breakdown and project plans.
• Ability to communicate clearly verbally and in writing
• Ability to forecast environment requirements based upon anticipated future demand from multiple teams
• Ability to develop KPI's to track efficacy of test environments against program increment (PI) plans

Position Qualifications:

• ITIL v3 certified with (4) years experience or (7) years experience applying the framework in an enterprise environment
• Bachelor's degree with a major in Computer Science, Information Systems or a related field required or in lieu of a bachelor's degree (7) years of experience required plus additional listed experience requirements.
• Practice experience in change and configuration management
• Candidate who understands the technical work required to stand-up test environments
• Ability to establish an environment refresh process and manage environment refreshes according to established policy.
• Understanding of HIPAA compliance regulations and Standard Operating Control (SOC) requirements. Experience with the process of Data Masking in an enterprise environment
• Experience working in both a Waterfall and Agile delivery environment
• Experience using any of the following: Jenkins, Git, Remedy, ServiceNow, Puppet or Client Quality Center
• Able to benchmark and load test new instance builds for performance with DB load simulators
• Experience working with remote teams
• Ability to organize, plan and drive successful on-time delivery
• Flexible, team player, 'get-it-done ' personality with an appreciation for meeting commitments
• Ability to multi-task and context-switch effectively between different activities and teams