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Release and Deployment Manager

SkillStorm Commercial Services LLC

Job Description

SkillStorm is seeking a Release and Deployment Manager for one of our clients. This role can sit in Charlotte, NC or Plano, TX.

Job Description:  

  • The role of the RDM Release Manager is to be accountable and to coordinate cross functional, multiple phase network implementations, engineering support and service delivery work.
  • They direct tasks, decipher requirements, manage communications and updates, escalates/takes escalations, tracks and manages synergies and dependencies supporting network implementation deliverables.
  • The RDM Release Manager works closely with assigned Engineers, Program and Project Managers and other support and service providers.
  • The RDM Release Manager focuses and forecasts the delivery track of multi-phase work against change and release calendar(s). 
  • Key to this role is having a “better than general” understanding of networking technologies and functions including Operations, Architecture and Engineering, Product and Service Management, Business Services and Finance.
  • The RDM Release Manager must be mindful of how their role impacts the firm’s business and reputation.
  • Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications and understanding how their work impacts how the firm competes in the market place are important.
  • Managing time is critical, developing and managing task efficiently is the key to success.
  • The work the RDM Release Manager preforms has a “start, a middle and an end” and the tasks have to be managed and completed in that structure. 
  • This role is part of a global solutions and service delivery organization.
  • This position will interface directly with internal and external customers/suppliers/providers, Architecture, Product Engineering, Design/Implementation engineering, Change, Service and Product Management, finance and business management and Operations teams.
  • At times, they may interface with various levels of senior management.
  • Strong written, verbal and presentation skills are a must.
  • The candidate must be able to work on their own and successfully in team settings in various sizes and locations.
  • Adherence and use of standards, product sets, templates, systems and artifacts are important to the success of the engineer, the department and the firm at large. 

Job Skills: 

  • Must have the ability to understand and translate business requirements into engineering and or implementation details. 
  • Ability to manage Network technical/engineering/implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners. 
  • The candidate must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management. Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) in order to successfully interact and communicate on a global level) if needed. 
  • Accountable to manage the “end or end” successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor. 
  • Takes direct accountability for the engineering resources and all assigned work tasks. Is accountable for the STI/Release and Deployment tasks (prior to; up to, during and post the change window through Production Day-One). 
  • Develops, tracks, reports and manages engineering delivery tasks. 
  • Anticipates and proactively resolves issues and conflicts within and between engineering delivery work-flows and all other stakeholders. 
  • Provides regular and pro-active status to STI/Release and Deployment management. Anticipates issues and reports them to STI/Release and Deployment management. Escalates as needed or as appropriate. 
  • Advocate on behalf of CTO Operations/STI; ensures we communicate/report statuses, issues, positions effectively and in a clear way. 
  • Works with the various program/project managers to establish release/impact/risk trackers and calendars for the work they are accountable for. Work with other program/project managers and the engineering and delivery teams (i.e. field services) to understand internal/external and associated dependencies. Reacts to them proactively and effectively. 
  • Responsible report and monitor progress against the release calendar; communicate release details and schedules to the stakeholders as required. Proactively manage conflict. 
  • Identifies and/or challenges schedules that could create conflicts; evaluates all recommended changes and ensures implementation schedules do not interfere with business operations/other changes. 
  • Works with engineering/implementation to ensure that all the necessary documentation has been successfully completed for each release and task. 
  • Works with engineering/implementation to raise Request for Change (CRQ) for engineering specific changes. Ensures appropriate change details are documented. 
  • Reviews change requests for completeness, from description, documentation, risk/impact, and post-implementation 
  • Participate in the change management board; conducts release readiness reviews as appropriate. 
  • Arranges and facilitates appropriate post-implementation review activities if/as needed 
  • Maintains 100% compliance to all firm-wide Change Management policies (pre, during and post change). 
  • Participates in incident and problem analysis for possible consequences of a change and its implementation. 

Desired Job Skills:  

  • Bachelor’s degree in engineering, computer science, business or a finance related field/technical training. Must have strong analytical skills. 
  • Minimum of 7 to 10 years experience required in Technical role supporting network project/programs. 
  • Industry Certifications in PMP, ITIL are strongly preferred, technical certifications such as CCNA are a plus. Experience with Change Management and CAB processes and procedures a must. 
  • Strong background in IT service delivery role. 
  • Financial services (Insurance, Banking, Investment banking), is a plus. 
  • Ability to be nimble and flexible; prioritize work load, proactively react to issues and consistently react to shifting deadlines. 
  • Ability to create meaningful data that contributes to the Change Management and Service Delivery processes.

Job Requirements

 
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Job Snapshot

Location US-TX-Plano
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
SkillStorm Commercial Services LLC
Company:
US-TX-Plano
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

SkillStorm is seeking a Release and Deployment Manager for one of our clients. This role can sit in Charlotte, NC or Plano, TX.

Job Description:  

  • The role of the RDM Release Manager is to be accountable and to coordinate cross functional, multiple phase network implementations, engineering support and service delivery work.
  • They direct tasks, decipher requirements, manage communications and updates, escalates/takes escalations, tracks and manages synergies and dependencies supporting network implementation deliverables.
  • The RDM Release Manager works closely with assigned Engineers, Program and Project Managers and other support and service providers.
  • The RDM Release Manager focuses and forecasts the delivery track of multi-phase work against change and release calendar(s). 
  • Key to this role is having a “better than general” understanding of networking technologies and functions including Operations, Architecture and Engineering, Product and Service Management, Business Services and Finance.
  • The RDM Release Manager must be mindful of how their role impacts the firm’s business and reputation.
  • Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications and understanding how their work impacts how the firm competes in the market place are important.
  • Managing time is critical, developing and managing task efficiently is the key to success.
  • The work the RDM Release Manager preforms has a “start, a middle and an end” and the tasks have to be managed and completed in that structure. 
  • This role is part of a global solutions and service delivery organization.
  • This position will interface directly with internal and external customers/suppliers/providers, Architecture, Product Engineering, Design/Implementation engineering, Change, Service and Product Management, finance and business management and Operations teams.
  • At times, they may interface with various levels of senior management.
  • Strong written, verbal and presentation skills are a must.
  • The candidate must be able to work on their own and successfully in team settings in various sizes and locations.
  • Adherence and use of standards, product sets, templates, systems and artifacts are important to the success of the engineer, the department and the firm at large. 

Job Skills: 

  • Must have the ability to understand and translate business requirements into engineering and or implementation details. 
  • Ability to manage Network technical/engineering/implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners. 
  • The candidate must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management. Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) in order to successfully interact and communicate on a global level) if needed. 
  • Accountable to manage the “end or end” successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor. 
  • Takes direct accountability for the engineering resources and all assigned work tasks. Is accountable for the STI/Release and Deployment tasks (prior to; up to, during and post the change window through Production Day-One). 
  • Develops, tracks, reports and manages engineering delivery tasks. 
  • Anticipates and proactively resolves issues and conflicts within and between engineering delivery work-flows and all other stakeholders. 
  • Provides regular and pro-active status to STI/Release and Deployment management. Anticipates issues and reports them to STI/Release and Deployment management. Escalates as needed or as appropriate. 
  • Advocate on behalf of CTO Operations/STI; ensures we communicate/report statuses, issues, positions effectively and in a clear way. 
  • Works with the various program/project managers to establish release/impact/risk trackers and calendars for the work they are accountable for. Work with other program/project managers and the engineering and delivery teams (i.e. field services) to understand internal/external and associated dependencies. Reacts to them proactively and effectively. 
  • Responsible report and monitor progress against the release calendar; communicate release details and schedules to the stakeholders as required. Proactively manage conflict. 
  • Identifies and/or challenges schedules that could create conflicts; evaluates all recommended changes and ensures implementation schedules do not interfere with business operations/other changes. 
  • Works with engineering/implementation to ensure that all the necessary documentation has been successfully completed for each release and task. 
  • Works with engineering/implementation to raise Request for Change (CRQ) for engineering specific changes. Ensures appropriate change details are documented. 
  • Reviews change requests for completeness, from description, documentation, risk/impact, and post-implementation 
  • Participate in the change management board; conducts release readiness reviews as appropriate. 
  • Arranges and facilitates appropriate post-implementation review activities if/as needed 
  • Maintains 100% compliance to all firm-wide Change Management policies (pre, during and post change). 
  • Participates in incident and problem analysis for possible consequences of a change and its implementation. 

Desired Job Skills:  

  • Bachelor’s degree in engineering, computer science, business or a finance related field/technical training. Must have strong analytical skills. 
  • Minimum of 7 to 10 years experience required in Technical role supporting network project/programs. 
  • Industry Certifications in PMP, ITIL are strongly preferred, technical certifications such as CCNA are a plus. Experience with Change Management and CAB processes and procedures a must. 
  • Strong background in IT service delivery role. 
  • Financial services (Insurance, Banking, Investment banking), is a plus. 
  • Ability to be nimble and flexible; prioritize work load, proactively react to issues and consistently react to shifting deadlines. 
  • Ability to create meaningful data that contributes to the Change Management and Service Delivery processes.

Job Requirements

 
Release and Deployment Manager Apply now