Respond and resolve tickets in a timely manner
Implement patches, updates and corrective actions needed to mitigate security risks and vulnerabilities
Implement IT policies, procedures, and system controls
Provide workstation, laptop, and printer hardware and software support/troubleshooting, imaging, and patching
Test and image desktops and laptops
Maintain, analyze, and troubleshoot software and computer peripherals
Ensure all tickets requiring follow-up work and/or calls are resolved
Provide technical support to end users view telephone
Test, image, and clean PCs, laptops, and other related hardware
Bachelor's degree and 5+ years of vulnerability remediation experience required; 8 years of additional relevant experience may be substituted for education.
Basic knowledge of Active Directory, Group Policy, and Windows ACLs.
Good working knowledge of Microsoft Office Suite
Strong knowledge of patching and updating tools such as SCCM and WSUS
Experience with Nessus or other network scanning tools strongly preferred
Basic knowledge of security management experience including firewall configurations, server configurations, and desktop client applications to include VMWare.
Knowledge of basic IA principles and best practices and ability to apply to one's work.
Troubleshooting and analysis skills for general network and application level issues.
Ability to interact with staff at all levels and to work under minimal supervision.
Excellent, organizational, interpersonal, and communication skills.
Ability to multitask and work in a team setting
Understanding of a wide variety of desktop applications.
Experience working within enterprise ticket systems.