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Remedy Administrator

Job Description

This individual will support the Enterprise ITSM project through operational, maintenance, and sustainment activities associated with Enterprise ITSM and its portfolio of applications (Remedy ITSM, Digital Workplace, Remedy Single-Sign-On, BMC Discovery).

Minimum Qualifications

  • Bachelor's Degree in IT, Cyber Security, Business, Engineering, Management or a related field. An
  • Associate's Degree with 5 years of experience may be substituted for the BA/BS or equivalent relevant experience.
  • 5 years of relevant experience
  • Active Secret Clearance
  • Security+ certification (or other IAT level II cert)

Skills:

  • Strong working knowledge of the BMC product set ( Remedy ITSM, Digital Workplace, Remedy Single-Sign-On, BMC Discovery) as well as CMDB and Discovery configuration and management.
  • Excellent communication skills in working with technical and non-technical staff and the ability to develop and maintain collaborative relationships among all levels of an organization and with customers.
  • Experience working in the BMC Product Set
  • Ability to perform configurations and support patching and installs.
  • Strong organizational and time/task management skills.
  • A polished, professional demeanor with good interpersonal skills. Strong verbal and written communication skills.
  • Ability to maintain foundation data, and perform bulk data loads.
  • Participate in ticket triage and issue mitigation.
  • Experience with system performance monitoring for preventative maintenance.
  • Strong experience in CMDB and Discovery configuration and management.
  • Versed in requirements gathering and working directly with functional customers to define solutions.

#cjpost

Job Requirements

 

Job Snapshot

Location US-VA-Fairfax
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other, IT & Technical
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Company Overview

ASM Research

ASM Research, an Accenture Federal Services Company, provides end-to-end application solutions that address the big data challenges of mission-critical business functions. We are recognized for supporting federal priorities for military readiness and strong national defense, harnessing the power of technology to transform healthcare management and delivery, and protecting the integrity and confidentiality of our clients data. Learn More

Contact Information

US-VA-Fairfax
ASM Research
Snapshot
ASM Research
Company:
US-VA-Fairfax
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other, IT & Technical
Store Type:

Job Description

This individual will support the Enterprise ITSM project through operational, maintenance, and sustainment activities associated with Enterprise ITSM and its portfolio of applications (Remedy ITSM, Digital Workplace, Remedy Single-Sign-On, BMC Discovery).

Minimum Qualifications

  • Bachelor's Degree in IT, Cyber Security, Business, Engineering, Management or a related field. An
  • Associate's Degree with 5 years of experience may be substituted for the BA/BS or equivalent relevant experience.
  • 5 years of relevant experience
  • Active Secret Clearance
  • Security+ certification (or other IAT level II cert)

Skills:

  • Strong working knowledge of the BMC product set ( Remedy ITSM, Digital Workplace, Remedy Single-Sign-On, BMC Discovery) as well as CMDB and Discovery configuration and management.
  • Excellent communication skills in working with technical and non-technical staff and the ability to develop and maintain collaborative relationships among all levels of an organization and with customers.
  • Experience working in the BMC Product Set
  • Ability to perform configurations and support patching and installs.
  • Strong organizational and time/task management skills.
  • A polished, professional demeanor with good interpersonal skills. Strong verbal and written communication skills.
  • Ability to maintain foundation data, and perform bulk data loads.
  • Participate in ticket triage and issue mitigation.
  • Experience with system performance monitoring for preventative maintenance.
  • Strong experience in CMDB and Discovery configuration and management.
  • Versed in requirements gathering and working directly with functional customers to define solutions.

#cjpost

Job Requirements

 
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