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Representative, Cust Com I

Job Description


Overview

Canon Solutions America Inbound Call Takers are responsible for ensuring that all service calls are answered and entered in a quick and timely manner. Inbound Call Takers are also responsible for providing other service or sales support as needed to provide the best possible customer service.



Responsibilities

  • Responsible for answering 100+ customer phone calls per day.
  • Accurately enter service requests in Oracle from phone, email, voice mail and fax.
  • Ability to ask questions, determine what support the customer requires, and correctly route service requests.
  • Accuracy in obtaining customer information for Oracle database management.
  • Hours are Sun-Thurs schedule from 7:30am to 4:00pm EST.

Job Requirements


Qualifications

  • Your qualifications must include a high school diploma or equivalent
  • Minimum of 2 years similar customer service experience in an automated environment
  • Strong PC literacy, data entry and organizational skills
  • Experience in a customer call center environment a plus
  • Oracle knowledge a plus

PI107655451

Job Snapshot

Location US-NJ-Burlington
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other
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Company Overview

Canon Solutions America

Canon Solutions America is the company created by the integration of Canon Business Solutions, Inc. with Océ. The strength of the one brand that grows out of this integration lies in the expertise of our people and a common culture that focuses on our customers. Together, we’ve reimagined solutions for printing, document management and business services. Today, we’re looking ahead for continued success. Learn More

Contact Information

US-NJ-Burlington
Snapshot
Canon Solutions America
Company:
US-NJ-Burlington
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Job Description


Overview

Canon Solutions America Inbound Call Takers are responsible for ensuring that all service calls are answered and entered in a quick and timely manner. Inbound Call Takers are also responsible for providing other service or sales support as needed to provide the best possible customer service.



Responsibilities

  • Responsible for answering 100+ customer phone calls per day.
  • Accurately enter service requests in Oracle from phone, email, voice mail and fax.
  • Ability to ask questions, determine what support the customer requires, and correctly route service requests.
  • Accuracy in obtaining customer information for Oracle database management.
  • Hours are Sun-Thurs schedule from 7:30am to 4:00pm EST.

Job Requirements


Qualifications

  • Your qualifications must include a high school diploma or equivalent
  • Minimum of 2 years similar customer service experience in an automated environment
  • Strong PC literacy, data entry and organizational skills
  • Experience in a customer call center environment a plus
  • Oracle knowledge a plus

PI107655451

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Representative, Cust Com I Apply now