Canon Solutions America Inbound Call Takers are responsible for ensuring that all service calls are answered and entered in a quick and timely manner. Inbound Call Takers are also responsible for providing other service or sales support as needed to provide the best possible customer service.
- Responsible for answering 100+ customer phone calls per day.
- Accurately enter service requests in Oracle from phone, email, voice mail and fax.
- Ability to ask questions, determine what support the customer requires, and correctly route service requests.
- Accuracy in obtaining customer information for Oracle database management.
- Hours are Sun-Thurs schedule from 7:30am to 4:00pm EST.