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Restaurant IT Support Analyst I

Job Description

Paladin Consulting is currently hiring a Restaurant IT Support Analyst I to join our team working onsite at our client's office located in Plano, TX.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Restaurant IT Support Analyst I
Work Location: Plano, TX
Duration: Direct Hire
Education/Experience Required: Associates degree, Trade certification or High School diploma with equivalent experience

Job Description:
The Restaurant Support Analyst works closely with the Restaurant Support Team to ensure that all technical and deployed IT solutions are working to comapny's approved specifications. The Restaurant Support Analyst will serve as the owner of technical problems and will addressed and/or escalate to ensure issues are resolved quickly and efficiently. The Restaurant Support Analyst is also responsible for the execution of technology product testing and project plans as it relates to company's technology infrastructure

Required Core Competencies:
  • Team oriented, collaborative and culturally aligned (Work Hard & Have Fun)
  • Support Focused!
  • Exercises good judgement and decision making
  • Internally motivated and trustworthy
  • Problem solver, analytical, detailed and process oriented
  • Excellent interpersonal and Communication skills
  • Self starter, organized and able to manage multiple priorities
Responsibilities:

Ownership of Technical Requests
  • From the initial request through resolution, the IT Restaurant Support Specialist II is the driver of technical services to the Restaurants, Field and RSO users.
  • Duties include but are not limited to receipt of telephone calls, email, and personal requests for technical support; responding to the requests, providing/implementing solution or routing requests to the appropriate path.
  • In addition, the IT Restaurant Support Specialist II is responsible for ensuring the issue has been resolved to the satisfaction of the user.
Customer Service
  • Interact with customers to understand and provide information in response to request about IT solutions and services.
  • Present a calm and understanding to the request while processing and resolving customer's issues using communication methods such as telephone, personal, e-mail, etc. to ensure the customer understands and agrees with the resolution path
Documents IT Solutions and Technical Problems
  • Documents, tracks, and monitors technical problems with the intent of ensuring timely resolutions, identifying trending and providing status updates on projects.
Installations
  • Performs installations of company approved software and hardware at the direction of the Manager, IT Support or IT Leadership Team.
Quality Assurance
  • Perform testing of approved software and hardware at the direction of the Restaurant Support Manager or IT Leadership Team.

Skills & Qualifications:

Qualifications
  • Ability to type 20 words per minute or better
  • Proficiency in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
  • 2+ Years Restaurant Operations experience strongly desired
  • Experience with Micros POS, and Drive Thru/Headset Systems a plus
  • Basic PC Troubleshooting skills required
  • Basic network troubleshooting skills required
  • Basic PC installation and configuration experience required
  • Microsoft Windows platform troubleshooting skills desired
  • PC Imaging experience desired

Education (or equivalent experience)
  • Associates degree, Trade certification or High School diploma with equivalent experience
Additional Requirements:
The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must have the knowledge of commonly used technical concepts, practices, and procedures
  • Must have knowledge working with complex hardware and software solutions
  • Ability to follow direction and pre-determined instructions
  • Has excellent verbal and written communication skills
  • Must be able to work in a fast-paced environment with frequently changing priorities
  • Attention to detail and accuracy
  • Has excellent Customer Service skills
  • Stress tolerant
  • Has advanced troubleshooting skills
  • Ability to work after hours Weekly on call rotation
  • Ability to lift items up to 50 lbs.

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer. We drug test and background check!

Job Requirements

 

Job Snapshot

Location US-TX-Plano
Employment Type Full-Time
Pay Type Hour
Pay Rate $20.00 - $21.00 /Hour
Store Type IT & Technical
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Company Overview

Paladin, Inc

We help company leaders elevate their business performance by providing them with the talent they need to change and grow. We quickly realized that business operations needed specialized talent with technical acumen in every area of the organization. We were happy to oblige. We built out our Engineering and Accounting verticals over a decade ago and now we provide specific talent to Top Firms in both of these practices. The need for employees that had expertise to solve clients’ pressing problems, and that were able to contribute immediately is the driver for our business. We think of ourselves as partners to our clients and that is why we keep them and place talent in key roles all across enterprises decades after we started doing business with them. Today, We still remain focused on our customers. Learn More

Contact Information

US-TX-Plano
Marlon Monsalve
Snapshot
Paladin, Inc
Company:
US-TX-Plano
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$20.00 - $21.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

Paladin Consulting is currently hiring a Restaurant IT Support Analyst I to join our team working onsite at our client's office located in Plano, TX.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Restaurant IT Support Analyst I
Work Location: Plano, TX
Duration: Direct Hire
Education/Experience Required: Associates degree, Trade certification or High School diploma with equivalent experience

Job Description:
The Restaurant Support Analyst works closely with the Restaurant Support Team to ensure that all technical and deployed IT solutions are working to comapny's approved specifications. The Restaurant Support Analyst will serve as the owner of technical problems and will addressed and/or escalate to ensure issues are resolved quickly and efficiently. The Restaurant Support Analyst is also responsible for the execution of technology product testing and project plans as it relates to company's technology infrastructure

Required Core Competencies:
  • Team oriented, collaborative and culturally aligned (Work Hard & Have Fun)
  • Support Focused!
  • Exercises good judgement and decision making
  • Internally motivated and trustworthy
  • Problem solver, analytical, detailed and process oriented
  • Excellent interpersonal and Communication skills
  • Self starter, organized and able to manage multiple priorities
Responsibilities:

Ownership of Technical Requests
  • From the initial request through resolution, the IT Restaurant Support Specialist II is the driver of technical services to the Restaurants, Field and RSO users.
  • Duties include but are not limited to receipt of telephone calls, email, and personal requests for technical support; responding to the requests, providing/implementing solution or routing requests to the appropriate path.
  • In addition, the IT Restaurant Support Specialist II is responsible for ensuring the issue has been resolved to the satisfaction of the user.
Customer Service
  • Interact with customers to understand and provide information in response to request about IT solutions and services.
  • Present a calm and understanding to the request while processing and resolving customer's issues using communication methods such as telephone, personal, e-mail, etc. to ensure the customer understands and agrees with the resolution path
Documents IT Solutions and Technical Problems
  • Documents, tracks, and monitors technical problems with the intent of ensuring timely resolutions, identifying trending and providing status updates on projects.
Installations
  • Performs installations of company approved software and hardware at the direction of the Manager, IT Support or IT Leadership Team.
Quality Assurance
  • Perform testing of approved software and hardware at the direction of the Restaurant Support Manager or IT Leadership Team.

Skills & Qualifications:

Qualifications
  • Ability to type 20 words per minute or better
  • Proficiency in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
  • 2+ Years Restaurant Operations experience strongly desired
  • Experience with Micros POS, and Drive Thru/Headset Systems a plus
  • Basic PC Troubleshooting skills required
  • Basic network troubleshooting skills required
  • Basic PC installation and configuration experience required
  • Microsoft Windows platform troubleshooting skills desired
  • PC Imaging experience desired

Education (or equivalent experience)
  • Associates degree, Trade certification or High School diploma with equivalent experience
Additional Requirements:
The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must have the knowledge of commonly used technical concepts, practices, and procedures
  • Must have knowledge working with complex hardware and software solutions
  • Ability to follow direction and pre-determined instructions
  • Has excellent verbal and written communication skills
  • Must be able to work in a fast-paced environment with frequently changing priorities
  • Attention to detail and accuracy
  • Has excellent Customer Service skills
  • Stress tolerant
  • Has advanced troubleshooting skills
  • Ability to work after hours Weekly on call rotation
  • Ability to lift items up to 50 lbs.

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer. We drug test and background check!

Job Requirements

 
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Restaurant IT Support Analyst I Apply now