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Salesforce Release Manager

Job Description

Stefanini is hiring!

We are looking for a Salesforce Release Manager who will be responsible for the continuous delivery of application releases supporting mission critical services. This resource must have understanding of existing functionality (client management, access control model, opportunity functionality, marketing cloud, Risk, AFSetc). This resource will leverage product management and program management practices to guide innovative initiatives focused on customer experience, scalability, continuous delivery and team development. This resource will plan, coordinate, and lead deployments of major product releases, weekly patches, and daily changes

Responsibilities:

Defect triage and management (daily) across all territories focused on our “Preview” environment
Communication with Dev, QA, Support, and Stakeholder teams of defect status
Weekly communications of completed defects to end user stakeholder comms group
Ownership of ''preview'' period for defects
Coordination with functional team to understand upcoming release candidate in detail
Coordination with functional team of documentation that would go to end users
Formalize documentation of the defect remediation process as it relates to preview
Support kick off conversations in coordination with the functional team to describe preview defect review process
Direct, or redirect cases/tickets, and only escalate to defects as necessary
Weekly communication to end users (business, technical, support) of overall status
Active use of project management tool (pForce)
Defects, and reporting primarily
Also responsible for creating pForce users
Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment
Accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated.
Facilitate release activities across ensuring quality and timely deployments across environments
Work with the Development Team(s) to maintain allowed Test coverage in salesforce and resolve all the Deployment errors.
Monitor all lower environments for release process / creating and synchronizing sandbox metadata and appropriate data sets
Validate Post Release Activities /Track release metrics to improvement and report successes/failures to stakeholders and Teams
Coordinate Salesforce Release Calls, and Support Activities
Host weekly (and adhoc) calls with internal business admins, internal development teams, and Salesforce Support to plan and prepare all production facing releases.

Job Requirements


3-5 years' experience in Salesforce configuration and implementing CRM systems
Required, Salesforce Administrator or App Builder certification
Ability to learn/digest custom Salesforce build quickly -- business and technically oriented
Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making and problem solving skills.
Must be a team player as demonstrated through a customer qualification of a global large scale/enterprise implementation with multiple workstreams.
Must have experience with end user support, or IT support service
Experience working with external IT supplier & global and virtual teams
Experience working independently with business and IT teams
Detail and process oriented
Proven critical thinking and decision making skills in an expedient and efficient manner.
Experience with case/defect triage, and support processes
Strong project management skills, including status updates and reports.

Education Required: Bachelor's degree / Undergraduate Degree (e.g., BA, BS) preferred in computer science, information technology or a related discipline

Interested applicants may click the apply button or you may call us at (248) 213-3627 for faster processing. Thank you.

Job Snapshot

Location US-FL-Tampa
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Finance & Accounting, IT & Technical
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Company Overview

Stefanini

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

Contact Information

US-FL-Tampa
Jerald Miranda
(248) 936-0634
Snapshot
Stefanini
Company:
US-FL-Tampa
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Finance & Accounting, IT & Technical
Store Type:

Job Description

Stefanini is hiring!

We are looking for a Salesforce Release Manager who will be responsible for the continuous delivery of application releases supporting mission critical services. This resource must have understanding of existing functionality (client management, access control model, opportunity functionality, marketing cloud, Risk, AFSetc). This resource will leverage product management and program management practices to guide innovative initiatives focused on customer experience, scalability, continuous delivery and team development. This resource will plan, coordinate, and lead deployments of major product releases, weekly patches, and daily changes

Responsibilities:

Defect triage and management (daily) across all territories focused on our “Preview” environment
Communication with Dev, QA, Support, and Stakeholder teams of defect status
Weekly communications of completed defects to end user stakeholder comms group
Ownership of ''preview'' period for defects
Coordination with functional team to understand upcoming release candidate in detail
Coordination with functional team of documentation that would go to end users
Formalize documentation of the defect remediation process as it relates to preview
Support kick off conversations in coordination with the functional team to describe preview defect review process
Direct, or redirect cases/tickets, and only escalate to defects as necessary
Weekly communication to end users (business, technical, support) of overall status
Active use of project management tool (pForce)
Defects, and reporting primarily
Also responsible for creating pForce users
Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment
Accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated.
Facilitate release activities across ensuring quality and timely deployments across environments
Work with the Development Team(s) to maintain allowed Test coverage in salesforce and resolve all the Deployment errors.
Monitor all lower environments for release process / creating and synchronizing sandbox metadata and appropriate data sets
Validate Post Release Activities /Track release metrics to improvement and report successes/failures to stakeholders and Teams
Coordinate Salesforce Release Calls, and Support Activities
Host weekly (and adhoc) calls with internal business admins, internal development teams, and Salesforce Support to plan and prepare all production facing releases.

Job Requirements


3-5 years' experience in Salesforce configuration and implementing CRM systems
Required, Salesforce Administrator or App Builder certification
Ability to learn/digest custom Salesforce build quickly -- business and technically oriented
Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making and problem solving skills.
Must be a team player as demonstrated through a customer qualification of a global large scale/enterprise implementation with multiple workstreams.
Must have experience with end user support, or IT support service
Experience working with external IT supplier & global and virtual teams
Experience working independently with business and IT teams
Detail and process oriented
Proven critical thinking and decision making skills in an expedient and efficient manner.
Experience with case/defect triage, and support processes
Strong project management skills, including status updates and reports.

Education Required: Bachelor's degree / Undergraduate Degree (e.g., BA, BS) preferred in computer science, information technology or a related discipline

Interested applicants may click the apply button or you may call us at (248) 213-3627 for faster processing. Thank you.
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