Stefanini is hiring!
We are looking for a Salesforce Release Manager who will be responsible for the continuous delivery of application releases supporting mission critical services. This resource must have understanding of existing functionality (client management, access control model, opportunity functionality, marketing cloud, Risk, AFSetc). This resource will leverage product management and program management practices to guide innovative initiatives focused on customer experience, scalability, continuous delivery and team development. This resource will plan, coordinate, and lead deployments of major product releases, weekly patches, and daily changes
Defect triage and management (daily) across all territories focused on our “Preview” environment
Communication with Dev, QA, Support, and Stakeholder teams of defect status
Weekly communications of completed defects to end user stakeholder comms group
Ownership of ''preview'' period for defects
Coordination with functional team to understand upcoming release candidate in detail
Coordination with functional team of documentation that would go to end users
Formalize documentation of the defect remediation process as it relates to preview
Support kick off conversations in coordination with the functional team to describe preview defect review process
Direct, or redirect cases/tickets, and only escalate to defects as necessary
Weekly communication to end users (business, technical, support) of overall status
Active use of project management tool (pForce)
Defects, and reporting primarily
Also responsible for creating pForce users
Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment
Accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated.
Facilitate release activities across ensuring quality and timely deployments across environments
Work with the Development Team(s) to maintain allowed Test coverage in salesforce and resolve all the Deployment errors.
Monitor all lower environments for release process / creating and synchronizing sandbox metadata and appropriate data sets
Validate Post Release Activities /Track release metrics to improvement and report successes/failures to stakeholders and Teams
Coordinate Salesforce Release Calls, and Support Activities
Host weekly (and adhoc) calls with internal business admins, internal development teams, and Salesforce Support to plan and prepare all production facing releases.