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Scientific Computing Application Support Specialist III

Job Description

SCIENTIFIC COMPUTING APPLICATION SUPPORT SPECIALIST III
TAMPA, FL 
 
Project Description:
The Application Support Specialist III provides advance technical support and administration for scientific applications used within Client's Research.
 
  • Triage and route of all application incidents for the entire R & D IT department escalated from the help desk, resulting in problem resolution or escalation to Tier 3 resources.
  • Triage and fix straightforward, complex problems, problems with no precedent, use of existing solutions, apply new perspective using existing solutions, create/develop new solutions/procedures.
  • Responding to end-user application requests and either servicing the request or passing on to application development.
  • Technical troubleshooting of internally developed, off-the-shelf and customized off-the-shelf applications.
  • Analysis of application data flows and identifying the root cause of incidents. 
  • Perform monitoring of schedule jobs; quickly identify and resolve any failures.
  • Application Administration: Create user accounts, provide data curation and maintenance, and maintain application security. Perform other administrative tasks as required.
  • Documenting incident resolutions and other knowledge in the internal knowledge base.
  • Application Documentation - Organize and update application documentation including knowledge base documents for use by the service desk.
  • Testing - Work with system users, other support staff and QA resources to test and or validate new application versions, patches or functionality; execute test scripts; assist in coordination of new releases; monitor deployment of new releases to user community. 
  • Works under minimal supervision. 
  • Mentor less experienced staff as necessary.
  • Actively participate in product roadmap and work request activities with IT Management.
  • Actively participate in projects and in some cases lead team members on a project or during the resolution of a problem.
 
 
Required Skills:
  • A BS degree in computer science (IT) or scientific discipline is required. 
  • 10+ years' experience in an application or informatics support (Pharma Research experience preferred).
  • Effective problem-solving abilities to evaluate the root cause of specific application and/or workflow issues and developing effective solutions while maintaining high customer satisfaction levels. 
  • Technical skill and independence to resolve Tier 2 requests for a multi-site, multi-tiered, multiple deployment model system, with significant integration with other systems and laboratory instrumentation.
  • Technical knowledge required: 
    • Oracle databases and SQL.
    • Thin client technologies.
    • UNIX/Linux operating system functionality including basic shell commands.
    • Windows 8, Windows 10.
    • Basic understanding of networking concepts (TCP/IP, DNS, NFS, Client/Server).
  • Requires strong written and verbal communication skills, including the ability to communicate complex ideas to a broad range of scientific clients at their own level of understanding.
  • Working knowledge of ITIL desired.
  • Ability to manage Enterprise class software with minimal supervision.
 
 
This 6+ month position starts ASAP.
 
Please E-MAIL your resume (attachment to email) with rate and availability to Michelle: michellea@alphaconsulting.com
 
ALPHA'S REQUIREMENT #19-01160
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE

#ZR

Job Requirements

 

Job Snapshot

Location US-FL-Tampa
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Alpha Consulting

Alpha Consulting Corporation is a privately owned staffing firm in East Brunswick, NJ. Alpha has staffed IT positions for major companies in the pharmaceutical industry since 1994. Alpha's experienced recruiters, account managers, and support staff have a combined 75+ years of placement experience and focus on finding a strong match between assignment and consultant. Alpha offers direct deposit, a comprehensive medical plan, and a 401K plan. We hope to help you find your next opportunity soon! Learn More

Contact Information

US-FL-Tampa
Michelle Ashen
Snapshot
Alpha Consulting
Company:
US-FL-Tampa
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

SCIENTIFIC COMPUTING APPLICATION SUPPORT SPECIALIST III
TAMPA, FL 
 
Project Description:
The Application Support Specialist III provides advance technical support and administration for scientific applications used within Client's Research.
 
  • Triage and route of all application incidents for the entire R & D IT department escalated from the help desk, resulting in problem resolution or escalation to Tier 3 resources.
  • Triage and fix straightforward, complex problems, problems with no precedent, use of existing solutions, apply new perspective using existing solutions, create/develop new solutions/procedures.
  • Responding to end-user application requests and either servicing the request or passing on to application development.
  • Technical troubleshooting of internally developed, off-the-shelf and customized off-the-shelf applications.
  • Analysis of application data flows and identifying the root cause of incidents. 
  • Perform monitoring of schedule jobs; quickly identify and resolve any failures.
  • Application Administration: Create user accounts, provide data curation and maintenance, and maintain application security. Perform other administrative tasks as required.
  • Documenting incident resolutions and other knowledge in the internal knowledge base.
  • Application Documentation - Organize and update application documentation including knowledge base documents for use by the service desk.
  • Testing - Work with system users, other support staff and QA resources to test and or validate new application versions, patches or functionality; execute test scripts; assist in coordination of new releases; monitor deployment of new releases to user community. 
  • Works under minimal supervision. 
  • Mentor less experienced staff as necessary.
  • Actively participate in product roadmap and work request activities with IT Management.
  • Actively participate in projects and in some cases lead team members on a project or during the resolution of a problem.
 
 
Required Skills:
  • A BS degree in computer science (IT) or scientific discipline is required. 
  • 10+ years' experience in an application or informatics support (Pharma Research experience preferred).
  • Effective problem-solving abilities to evaluate the root cause of specific application and/or workflow issues and developing effective solutions while maintaining high customer satisfaction levels. 
  • Technical skill and independence to resolve Tier 2 requests for a multi-site, multi-tiered, multiple deployment model system, with significant integration with other systems and laboratory instrumentation.
  • Technical knowledge required: 
    • Oracle databases and SQL.
    • Thin client technologies.
    • UNIX/Linux operating system functionality including basic shell commands.
    • Windows 8, Windows 10.
    • Basic understanding of networking concepts (TCP/IP, DNS, NFS, Client/Server).
  • Requires strong written and verbal communication skills, including the ability to communicate complex ideas to a broad range of scientific clients at their own level of understanding.
  • Working knowledge of ITIL desired.
  • Ability to manage Enterprise class software with minimal supervision.
 
 
This 6+ month position starts ASAP.
 
Please E-MAIL your resume (attachment to email) with rate and availability to Michelle: michellea@alphaconsulting.com
 
ALPHA'S REQUIREMENT #19-01160
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE

#ZR

Job Requirements

 
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Scientific Computing Application Support Specialist III Apply now