Under general direction and limited supervision, provides second-tier support to end users. Handles problems that the first-tier of help desk support is unable to resolve. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates us problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.
*Maintain PCs (including hardware and software), printers, faxes, projectors and scanners, including scanner devices
*Lead and manage small projects, provide coordination and communications to all impacted teams
*Participate in special projects, such as office computer equipment moves, repair/maintenance or printers/Faxes and PCs, installation and configuration of desktops and laptops
*Strong, proactive customer service
*Document best practices and processes
*Administer Office 365 environment*
*Setup, configuration, and troubleshooting network devices, firewalls, and routers (Meraki)
*Provisioning and administration of cloud services in Microsoft Azure (IaaS and PaaS)
*Maintain Active Directory environment
*Maintain server environment in hybrid on-prem and cloud infrastructure (MS Azure)
*Monitor systems daily and respond immediately to usability and security concerns
*Identify bottlenecks preventing more efficient resource utilization at the system level
*Create education plan for increased effectiveness of technology use by all users
*Work outside of standard office hours and on-call as needed after hours or on weekends
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.