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Senior Network Operations Engineer

Job Description

Do you want to be a part of a highly innovative, digitally transformative team and work on cutting edge, state of the art technologies? If yes, then this is for you! Please read the description below and reach out to us! Stefanini Inc. is looking for a Senior Network Operations Engineer!Seeking candidates with strong technical and organizational skills to work in a network operations team. Candidates should have a strong understanding of core networking technologies including LAN, WAN, routing, and switching. The candidate also should possess a strong knowledge with network analysis and packet capture tools like Wireshark, OpNET, Sniffer, Compuware, etc. Candidate should have a strong knowledge of Wireless, Firewalls, and Proxies. Candidates should be able to interface with multiple teams from business areas, network engineering, and management as a team representative on major incident bridges. Candidate must be able to work well under pressure and multitask during high severity incidents. Responsibilities will include supporting and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. 

Job Description:
The candidate will be part of a team performing Network monitoring and troubleshooting functions as well as team representation on major incident bridges. These functions consist of:
  • Interface with multiple teams from business areas, network engineering, and management as a team representative on major incident bridges.
  • Perform advanced troubleshooting to identify, resolve, and provide root cause analysis of network related issues. 
  • Assist with maintaining network Data Center and LAN / WAN infrastructure and systems for small, regional, and large office and call center environments. 
  • Support large complex data and voice network infrastructure by using network monitoring and management tools.
  • Participate in and respond to system and network incidents.
  • Perform system and network analysis by using well-defined toolsets for proactive monitoring, troubleshooting and incident response (packet capture, application performance management, Syslog, NetFlow, etc).
  • Provide technical support leadership on problem calls.
  • Minimal travel as required to support troubleshooting and fixing network issues. 
  • Be able to work nights and weekends in an off hour shift role.
  • Ability to work in a Command Center environment, logon to ACD phone queues and navigate an incident tracking system.
  • Job Requirements

    Basic Qualifications:
  • At least 8 years experience in the network communications field with demonstrated proficiency in troubleshooting network LAN and WAN infrastructures.
  • At least 8 years experience in troubleshooting Cisco router and switch hardware platforms, TCP/IP and industry standard routing protocols.
  • At least 4 years experience with packet capture and analysis products such as Netscout, Sniffer, and Wireshark.
  • At least 4 years experience troubleshooting Data and Voice circuits and understanding Telco infrastructures.
  • At least 2 years experience interfacing with technicians and management on major incident bridges.

  • Preferred Qualifications:
  • A Bachelor’s degree or equivalent technical experience with emphasis in Computer Science, Telecommunications or related field.
  • Advanced proficiency in troubleshooting Cisco Router and Switch hardware platforms, TCP/IP, and industry standard routing protocols. 
  • Advanced proficiency in troubleshooting Network Firewalls, Proxy’s, Wireless and Load Balancers.
  • Advanced proficiency in troubleshooting Data and Voice circuits with knowledge of Telco infrastructure and industry standards.
  • Experience with packet capture and analysis products such as Wireshark, Sniffer, and Netscout.
  • Experience in utilizing industry standard network management tools such as Riverbed, Openview HPNA, and NNM. 
  • Experience of working in a large geographically disbursed network environment. 
  • Excellent oral and written communications skills are required as well as strong organizational skills with attention to detail. 
  • Ability to adequately discuss technical issues with technicians, engineers, and vendors.
  • Strong interpersonal skills, including the ability to effectively work with people in your immediate team and with departments in or outside of the enterprise, as well as work independently as required. 
  • • Ability to work in a fast-paced, often changing, and sometimes ambiguous environment
  • Aptitude to assemble and clearly present technical information to non-technical people.
  • Ability to balance multiple priorities.
  • Customer service focused.
  • Exciting opportunity awaits! Let me help you get started. Reach out to me via email or call at jenniferroselle.gulanes@stefanini.com / (248) 936-0649.

    Job Snapshot

    Location US-TX-Plano
    Employment Type Full-Time
    Pay Type Year
    Pay Rate $95,000.00 - $110,000.00 /Year
    Store Type IT & Technical
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    Company Overview

    Stefanini

    Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

    Contact Information

    US-TX-Plano
    Jennifer Roselle Gulanes
    (248) 936-0649
    Snapshot
    Stefanini
    Company:
    US-TX-Plano
    Location:
    Full-Time
    Employment Type:
    Year
    Pay Type:
    $95,000.00 - $110,000.00 /Year
    Pay Rate:
    IT & Technical
    Store Type:

    Job Description

    Do you want to be a part of a highly innovative, digitally transformative team and work on cutting edge, state of the art technologies? If yes, then this is for you! Please read the description below and reach out to us! Stefanini Inc. is looking for a Senior Network Operations Engineer!Seeking candidates with strong technical and organizational skills to work in a network operations team. Candidates should have a strong understanding of core networking technologies including LAN, WAN, routing, and switching. The candidate also should possess a strong knowledge with network analysis and packet capture tools like Wireshark, OpNET, Sniffer, Compuware, etc. Candidate should have a strong knowledge of Wireless, Firewalls, and Proxies. Candidates should be able to interface with multiple teams from business areas, network engineering, and management as a team representative on major incident bridges. Candidate must be able to work well under pressure and multitask during high severity incidents. Responsibilities will include supporting and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. 

    Job Description:
    The candidate will be part of a team performing Network monitoring and troubleshooting functions as well as team representation on major incident bridges. These functions consist of:
  • Interface with multiple teams from business areas, network engineering, and management as a team representative on major incident bridges.
  • Perform advanced troubleshooting to identify, resolve, and provide root cause analysis of network related issues. 
  • Assist with maintaining network Data Center and LAN / WAN infrastructure and systems for small, regional, and large office and call center environments. 
  • Support large complex data and voice network infrastructure by using network monitoring and management tools.
  • Participate in and respond to system and network incidents.
  • Perform system and network analysis by using well-defined toolsets for proactive monitoring, troubleshooting and incident response (packet capture, application performance management, Syslog, NetFlow, etc).
  • Provide technical support leadership on problem calls.
  • Minimal travel as required to support troubleshooting and fixing network issues. 
  • Be able to work nights and weekends in an off hour shift role.
  • Ability to work in a Command Center environment, logon to ACD phone queues and navigate an incident tracking system.
  • Job Requirements

    Basic Qualifications:
  • At least 8 years experience in the network communications field with demonstrated proficiency in troubleshooting network LAN and WAN infrastructures.
  • At least 8 years experience in troubleshooting Cisco router and switch hardware platforms, TCP/IP and industry standard routing protocols.
  • At least 4 years experience with packet capture and analysis products such as Netscout, Sniffer, and Wireshark.
  • At least 4 years experience troubleshooting Data and Voice circuits and understanding Telco infrastructures.
  • At least 2 years experience interfacing with technicians and management on major incident bridges.

  • Preferred Qualifications:
  • A Bachelor’s degree or equivalent technical experience with emphasis in Computer Science, Telecommunications or related field.
  • Advanced proficiency in troubleshooting Cisco Router and Switch hardware platforms, TCP/IP, and industry standard routing protocols. 
  • Advanced proficiency in troubleshooting Network Firewalls, Proxy’s, Wireless and Load Balancers.
  • Advanced proficiency in troubleshooting Data and Voice circuits with knowledge of Telco infrastructure and industry standards.
  • Experience with packet capture and analysis products such as Wireshark, Sniffer, and Netscout.
  • Experience in utilizing industry standard network management tools such as Riverbed, Openview HPNA, and NNM. 
  • Experience of working in a large geographically disbursed network environment. 
  • Excellent oral and written communications skills are required as well as strong organizational skills with attention to detail. 
  • Ability to adequately discuss technical issues with technicians, engineers, and vendors.
  • Strong interpersonal skills, including the ability to effectively work with people in your immediate team and with departments in or outside of the enterprise, as well as work independently as required. 
  • • Ability to work in a fast-paced, often changing, and sometimes ambiguous environment
  • Aptitude to assemble and clearly present technical information to non-technical people.
  • Ability to balance multiple priorities.
  • Customer service focused.
  • Exciting opportunity awaits! Let me help you get started. Reach out to me via email or call at jenniferroselle.gulanes@stefanini.com / (248) 936-0649.
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