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Senior PC Support Technician 2

Job Description

Please find details for this position below: Client : Aerospace Industry Title : Senior PC Support Technician 2 Location : Cedar Rapids, IA – 52498 Duration : 12 Months + (possibility of extension/could possibly be contract to hire) Job Description: • This position will work in the MyIT Service Center! This is an exciting opportunity for someone with technical background that has excellent customer service skills and is willing to go above and beyond to service the end users requests. • This is a fast paced environment and will support everything from software, hardware, and general user requests. • Able to troubleshoot and resolve common problems using tools and documentation. Familiar with tier 1/tier 2 support, ITSM processes and escalation process. • Will work with other members of Information Technology organization as part of cross functional team. • Executes on deployment plans and operational activities such as patching, upgrades, etc. (i.e.) follows Operational 'Run Book' for Service Offering(s) • Assists with documenting customer and derived technical requirements for end user requests • Works with end user to understanding their concerns and executes the right solutions to meet their needs • Works primarily within the immediate work group. Works under regular supervision. • Handles requests from customers and maintains and updates records and/or tracking databases and provides status updates to customers on a regular basis. • Interact with or route requests to third-tier technical specialists to provide resolution or root cause analysis. • Follow established guidelines for recording service requests, providing status updates to customers and updating appropriate informational databases. • Answers client's inquiries concerning systems operation; diagnoses system hardware & software. Recommends and implements remedial actions to correct problems based on the knowledge or systems operation. • Perform IT hardware and software troubleshooting to get the customer back up and running

Job Requirements

Basic Qualifications: • Associates degree in appropriate discipline plus 3-5 years of related IT experience or HS Diploma plus 5 years of related IT experience Should you have any questions, feel free to call Rohit Singh on 973-774-7809 or please send me your updated resume at rohit.singh@collabera.com. I look forward to working with you. LinkedIn Profile Link – https://www.linkedin.com/in/rohit-singh-9250b1106/

Job Snapshot

Location US-IA-Cedar Rapids, IA
Employment Type Contractor
Pay Type Hour
Pay Rate $25.00 - $30.00 /Hour
Store Type IT & Technical
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Company Overview

Collabera

At Collabera, you get a chance to do great work with some of the brightest people, without the frustration of being a nameless face in a sea of cubicles. We promote a culture of transparency and openness that embraces enthusiasm and passion. If you have what it takes, we want you to follow your passion. Whether that means working on cutting edge technology, understanding and overcoming business challenges, becoming a cross-discipline general practitioner or something else entirely. Learn More

Contact Information

US-IA-Cedar Rapids, IA
Rohit Singh
9737747809
Snapshot
Collabera
Company:
US-IA-Cedar Rapids, IA
Location:
Contractor
Employment Type:
Hour
Pay Type:
$25.00 - $30.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

Please find details for this position below: Client : Aerospace Industry Title : Senior PC Support Technician 2 Location : Cedar Rapids, IA – 52498 Duration : 12 Months + (possibility of extension/could possibly be contract to hire) Job Description: • This position will work in the MyIT Service Center! This is an exciting opportunity for someone with technical background that has excellent customer service skills and is willing to go above and beyond to service the end users requests. • This is a fast paced environment and will support everything from software, hardware, and general user requests. • Able to troubleshoot and resolve common problems using tools and documentation. Familiar with tier 1/tier 2 support, ITSM processes and escalation process. • Will work with other members of Information Technology organization as part of cross functional team. • Executes on deployment plans and operational activities such as patching, upgrades, etc. (i.e.) follows Operational 'Run Book' for Service Offering(s) • Assists with documenting customer and derived technical requirements for end user requests • Works with end user to understanding their concerns and executes the right solutions to meet their needs • Works primarily within the immediate work group. Works under regular supervision. • Handles requests from customers and maintains and updates records and/or tracking databases and provides status updates to customers on a regular basis. • Interact with or route requests to third-tier technical specialists to provide resolution or root cause analysis. • Follow established guidelines for recording service requests, providing status updates to customers and updating appropriate informational databases. • Answers client's inquiries concerning systems operation; diagnoses system hardware & software. Recommends and implements remedial actions to correct problems based on the knowledge or systems operation. • Perform IT hardware and software troubleshooting to get the customer back up and running

Job Requirements

Basic Qualifications: • Associates degree in appropriate discipline plus 3-5 years of related IT experience or HS Diploma plus 5 years of related IT experience Should you have any questions, feel free to call Rohit Singh on 973-774-7809 or please send me your updated resume at rohit.singh@collabera.com. I look forward to working with you. LinkedIn Profile Link – https://www.linkedin.com/in/rohit-singh-9250b1106/
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Senior PC Support Technician 2 Apply now