The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.
Mly6vp5zysyckqzdl9j

Senior Technical Business Analyst

Job Description

Senior Technical Business Analyst

The Intersect Group is seeking a Senior Technical Business Analyst for our client in Irving, Texas. The Senior Technical Business Analyst will be the subject matter expert and the Customer Success resource for Data as a Product, internally-focused to work directly with SEI users (Merchandising, Marketing, Digital Product Teams, others) and drive internal monetization for our Customer Insights Portal and ancillary services production.


Responsibilities

  • Own Data as a Product's Customer Insights platform adoption and consumption, for assigned user groups in order to drive high platform usages and stickiness to improve decision-making; leading to customer retention, trips and basket upsell opportunities
  • Deliver the DaaP implementation (initial and on-going), customer product support needs, and overall adoption best practices into assigned user groups within Merchandising/Marketing/Digital product teams
  • Partner with assigned user groups to act as the voice of the customer to help drive SEI customer-centric sales and marketing strategies
  • Deliver internal customer success processes, including customer onboarding and ongoing support strategies
  • Deliver ad hoc project analytics and presentations as needed to support complex internal user needs and selected external Suppliers' commercial projects
  • Help define metrics for measuring DaaP program impact, customer satisfaction, product usage, and assigned user groups growth/productivity
  • Deliver implementation and on-boarding process for each Internal User, working with Partner Vendor
  • Provides reporting and visibility to program status on an on-going basis, and schedules and delivers final readout with trainings and on-going support expectations
  • Develop strong partnerships with client user groups
  • Develop change champions to drive focus on program objectives and milestones
  • Anticipates and removes barriers that slow down or prevent teams from delivering on project goals
  • Conducts and reports on user group evaluations and feedback
  • Communicate effectively with other users and team mates to drive adoption and success
  • Continuously review market and customer trends to improve the user experience, drive operational excellence, and drive user skills and innovative approaches among assigned user groups, leveraging our Partner Vendor
  • Governance
  • Present weekly implementations, operations, usages and internal monetization status to Director, Business Analytics and team


Requirements

  • EDUCATION: Bachelors/4 Yr. Degree, Master's degree preferred
  • YEARS OF RELEVANT WORK EXPERIENCE: 2+ years
  • Experience: 2+ years, Customer Insights, Market Research, Business Analysis
  • Experience analyzing retailers' customer or POS data, ideally having some experience in predictive modeling and prescriptive solutions
  • Knowledge of both qualitative and quantitative methodologies in data analytics
  • Excellent verbal and written communication skills
  • Ability to engage an audience with effective, data-based story telling

Interested candidates please send resume in Word format to Please reference job code 74704 when responding to this ad.


The Intersect Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Intersect Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Requirements

 

Job Snapshot

Location US-TX-Irving
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
Apply

Company Overview

The Intersect Group

At The Intersect Group, our talent is creating results. We live to help our community by connecting top talent with leading companies that need their help. Candidates and clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. We’re a multiple ‘Best Places to Work’ award winner, have had stellar growth and 80% of Glassdoor ratings say they would recommend us to a friend! Learn More

Contact Information

US-TX-Irving
Snapshot
The Intersect Group
Company:
US-TX-Irving
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Senior Technical Business Analyst

The Intersect Group is seeking a Senior Technical Business Analyst for our client in Irving, Texas. The Senior Technical Business Analyst will be the subject matter expert and the Customer Success resource for Data as a Product, internally-focused to work directly with SEI users (Merchandising, Marketing, Digital Product Teams, others) and drive internal monetization for our Customer Insights Portal and ancillary services production.


Responsibilities

  • Own Data as a Product's Customer Insights platform adoption and consumption, for assigned user groups in order to drive high platform usages and stickiness to improve decision-making; leading to customer retention, trips and basket upsell opportunities
  • Deliver the DaaP implementation (initial and on-going), customer product support needs, and overall adoption best practices into assigned user groups within Merchandising/Marketing/Digital product teams
  • Partner with assigned user groups to act as the voice of the customer to help drive SEI customer-centric sales and marketing strategies
  • Deliver internal customer success processes, including customer onboarding and ongoing support strategies
  • Deliver ad hoc project analytics and presentations as needed to support complex internal user needs and selected external Suppliers' commercial projects
  • Help define metrics for measuring DaaP program impact, customer satisfaction, product usage, and assigned user groups growth/productivity
  • Deliver implementation and on-boarding process for each Internal User, working with Partner Vendor
  • Provides reporting and visibility to program status on an on-going basis, and schedules and delivers final readout with trainings and on-going support expectations
  • Develop strong partnerships with client user groups
  • Develop change champions to drive focus on program objectives and milestones
  • Anticipates and removes barriers that slow down or prevent teams from delivering on project goals
  • Conducts and reports on user group evaluations and feedback
  • Communicate effectively with other users and team mates to drive adoption and success
  • Continuously review market and customer trends to improve the user experience, drive operational excellence, and drive user skills and innovative approaches among assigned user groups, leveraging our Partner Vendor
  • Governance
  • Present weekly implementations, operations, usages and internal monetization status to Director, Business Analytics and team


Requirements

  • EDUCATION: Bachelors/4 Yr. Degree, Master's degree preferred
  • YEARS OF RELEVANT WORK EXPERIENCE: 2+ years
  • Experience: 2+ years, Customer Insights, Market Research, Business Analysis
  • Experience analyzing retailers' customer or POS data, ideally having some experience in predictive modeling and prescriptive solutions
  • Knowledge of both qualitative and quantitative methodologies in data analytics
  • Excellent verbal and written communication skills
  • Ability to engage an audience with effective, data-based story telling

Interested candidates please send resume in Word format to Please reference job code 74704 when responding to this ad.


The Intersect Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Intersect Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Requirements

 
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Senior Technical Business Analyst Apply now