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Service Desk Agent - Level 1

Job Description

Military experience highly regarded. Apply today if you have supported our country in the armed forces and currently have Windows support experiences. Contact the recruiter directly: ankur.verma@stefanini.comLooking for a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that the organization's associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users.Responsibilities:
  • Provide application support through remote access tools to resolve internal end user issues
  • Monitor and respond quickly and effectively to calls or chats received to the organization's Service Desk
  • Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
  • Remotely access and support end user machines to achieve first call resolution
  • Utilize Service Now as the ticketing tool to track and escalate tickets for end users
  • Assist with onboarding of new Agents by training and allow others to shadow
  • Perform other tasks as needed by the Service Desk Managers
  • Job Requirements

    Basic Qualifications:
  • High School Diploma, GED, equivalent certification or military experience
  • At least 1 year of remote help desk support experience
  • Fluent in English
  • Preferred Qualifications:
  • Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
  • ITIL Certification
  • Mac integrated basics certificate or 1 year of equivalent Mac support experience
  • 1 year of experience working with Windows 7 and Windows 10 Operating systems
  • 1 year of experience troubleshooting Windows 7 and Windows 10 Operating systems
  • Exciting opportunity awaits! Let me help you get started.Reach out to me via email or call at ankur.verma@stefanini.com / (248) 263-8668.

    Job Snapshot

    Location US-TX-Plano
    Employment Type Full-Time
    Pay Type Year
    Pay Rate $32,000.00 - $37,000.00 /Year
    Store Type IT & Technical
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    Company Overview

    Stefanini

    Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

    Contact Information

    US-TX-Plano
    Ankur Verma
    (248) 263-8668
    Snapshot
    Stefanini
    Company:
    US-TX-Plano
    Location:
    Full-Time
    Employment Type:
    Year
    Pay Type:
    $32,000.00 - $37,000.00 /Year
    Pay Rate:
    IT & Technical
    Store Type:

    Job Description

    Military experience highly regarded. Apply today if you have supported our country in the armed forces and currently have Windows support experiences. Contact the recruiter directly: ankur.verma@stefanini.comLooking for a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas. The goal is to make sure that the organization's associate value is maintained to the standards set forth by the company. This is a call center environment with a steady flow of issues, needs and requests from internal end users.Responsibilities:
  • Provide application support through remote access tools to resolve internal end user issues
  • Monitor and respond quickly and effectively to calls or chats received to the organization's Service Desk
  • Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
  • Remotely access and support end user machines to achieve first call resolution
  • Utilize Service Now as the ticketing tool to track and escalate tickets for end users
  • Assist with onboarding of new Agents by training and allow others to shadow
  • Perform other tasks as needed by the Service Desk Managers
  • Job Requirements

    Basic Qualifications:
  • High School Diploma, GED, equivalent certification or military experience
  • At least 1 year of remote help desk support experience
  • Fluent in English
  • Preferred Qualifications:
  • Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience
  • ITIL Certification
  • Mac integrated basics certificate or 1 year of equivalent Mac support experience
  • 1 year of experience working with Windows 7 and Windows 10 Operating systems
  • 1 year of experience troubleshooting Windows 7 and Windows 10 Operating systems
  • Exciting opportunity awaits! Let me help you get started.Reach out to me via email or call at ankur.verma@stefanini.com / (248) 263-8668.
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    Service Desk Agent - Level 1 Apply now