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Service Desk Engineer (finance industry exp req'd)

OperationIT

Job Description

This is a consult-to-hire opportunity in midtown Manhattan. Immediate interview and start for the right person.


Essential Responsibilities:

  • Responsible for the daily service desk activities (provides end-user support) i.e. performs day-to-day end user assistance by actively participating in all Service Desk related activities. Provides level 1 and/or level 2 support to the end users within the US;
  • Performs 1st and 2nd line support for systems that are highly reliant on network technologies, such as Citrix, VPN, RSA amongst others;
  • Works in accordance to the defined company policies, ITIL Service Management processes and the various other IT related processes and SAS70/ISAE 3402 controls of our client.
  • Works effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions;
  • Professional interaction with the IT infrastructure department and customer community to ensure seamless service support;
  • Installs and deploys desktop and laptop computers and IOS based mobile devices;
  • Deploys computer software and patches through SCCM;
  • Is co-responsible for maintaining the IT Asset Management and Configuration Management database (CMDB) in ServiceNow;
  • Analyzes performance and connectivity of computer peripherals;
  • Implements, maintains and administers enterprise antivirus services for desktops;
  • Provides support for server and network based applications that depend on Active Directory, DNS, DHCP, WINS, etc.
  • Responsible for maintaining and monitoring the health, performance, uniformity of the company workstations;
  • Researches, tests and applies patch solutions for desktops and laptops; actively participates in the periodical PVG (Patch & Vulnerability Group) team meetings;
  • Performs related duties and special projects as assigned;
  • Creates and maintains relevant process and/or system documentation;
  • Monitors, maintains, administers, troubleshoots, escalates and reports on our client's batch processing environment and related applications on a daily basis;
  • Review and manage batch documentation to account for changes

Job Requirements

Qualifications:

  • Bachelor's degree in Computer Science, Engineering or a related field.
  • A minimum of 4 years working experience in 1st and 2nd level Service Support, implementation and project management roles;
  • MCSE Certification (current);
  • ITIL Certification (current) or pursuing;
  • Conceptual familiarity with the COBIT IT Governance Framework, the ISAE3402 Control Framework and ISO27001 Framework is a must;
  • Thorough working knowledge on installation, configuration and troubleshooting of Wintel components, Windows 7/10 workstations and related peripheral components;
  • Low-level working knowledge of TCP/IP protocols, Internet Technology, Infrastructure security & best practices with associated efforts on consistent technology updates;
  • In-depth knowledge of Windows 2003/2008/2012/2016 Server, Active Directory, Microsoft Exchange, Windows 7/10, MS Office, IOS;
  • Logical & systematic approach to problem solving required;
  • Able to work under pressure and to multitask with changing priorities;
  • Self-starter which can be relied upon to take sound decisions, based upon solid facts (resulting from a comprehensive and structured troubleshooting/diagnostic process);
  • Works well in a dynamic multifunctional and multi-location environment;
  • Pro-actively seeks for continuous improvement opportunities, where it pertains to processes, procedures and customer satisfaction;
  • Excellent communication skills, verbal and written;
  • Good at building & maintaining relationships, problem solving and decision making;
  • Takes end to end ownership for customer satisfaction through levels of support, planning and organization (i.e. takes accountability)
  • Works well in a global setting with geographically distributed teams in US, NL and HK
  • Familiarity with Windows Server scripting;
  • Experience with batch scheduling concepts, including but not limited to monitoring and schedule creation, prior Vinzant GECS knowledge is a plus

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Job Snapshot

Location US-NY-New York
Employment Type Contract to Hire
Pay Type Hour
Pay Rate $30.00 - $40.00 /Hour
Store Type IT & Technical

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Terms & Conditions
Snapshot
OperationIT
Company:
US-NY-New York
Location:
Contract to Hire
Employment Type:
Hour
Pay Type:
$30.00 - $40.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

This is a consult-to-hire opportunity in midtown Manhattan. Immediate interview and start for the right person.


Essential Responsibilities:

  • Responsible for the daily service desk activities (provides end-user support) i.e. performs day-to-day end user assistance by actively participating in all Service Desk related activities. Provides level 1 and/or level 2 support to the end users within the US;
  • Performs 1st and 2nd line support for systems that are highly reliant on network technologies, such as Citrix, VPN, RSA amongst others;
  • Works in accordance to the defined company policies, ITIL Service Management processes and the various other IT related processes and SAS70/ISAE 3402 controls of our client.
  • Works effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions;
  • Professional interaction with the IT infrastructure department and customer community to ensure seamless service support;
  • Installs and deploys desktop and laptop computers and IOS based mobile devices;
  • Deploys computer software and patches through SCCM;
  • Is co-responsible for maintaining the IT Asset Management and Configuration Management database (CMDB) in ServiceNow;
  • Analyzes performance and connectivity of computer peripherals;
  • Implements, maintains and administers enterprise antivirus services for desktops;
  • Provides support for server and network based applications that depend on Active Directory, DNS, DHCP, WINS, etc.
  • Responsible for maintaining and monitoring the health, performance, uniformity of the company workstations;
  • Researches, tests and applies patch solutions for desktops and laptops; actively participates in the periodical PVG (Patch & Vulnerability Group) team meetings;
  • Performs related duties and special projects as assigned;
  • Creates and maintains relevant process and/or system documentation;
  • Monitors, maintains, administers, troubleshoots, escalates and reports on our client's batch processing environment and related applications on a daily basis;
  • Review and manage batch documentation to account for changes

Job Requirements

Qualifications:

  • Bachelor's degree in Computer Science, Engineering or a related field.
  • A minimum of 4 years working experience in 1st and 2nd level Service Support, implementation and project management roles;
  • MCSE Certification (current);
  • ITIL Certification (current) or pursuing;
  • Conceptual familiarity with the COBIT IT Governance Framework, the ISAE3402 Control Framework and ISO27001 Framework is a must;
  • Thorough working knowledge on installation, configuration and troubleshooting of Wintel components, Windows 7/10 workstations and related peripheral components;
  • Low-level working knowledge of TCP/IP protocols, Internet Technology, Infrastructure security & best practices with associated efforts on consistent technology updates;
  • In-depth knowledge of Windows 2003/2008/2012/2016 Server, Active Directory, Microsoft Exchange, Windows 7/10, MS Office, IOS;
  • Logical & systematic approach to problem solving required;
  • Able to work under pressure and to multitask with changing priorities;
  • Self-starter which can be relied upon to take sound decisions, based upon solid facts (resulting from a comprehensive and structured troubleshooting/diagnostic process);
  • Works well in a dynamic multifunctional and multi-location environment;
  • Pro-actively seeks for continuous improvement opportunities, where it pertains to processes, procedures and customer satisfaction;
  • Excellent communication skills, verbal and written;
  • Good at building & maintaining relationships, problem solving and decision making;
  • Takes end to end ownership for customer satisfaction through levels of support, planning and organization (i.e. takes accountability)
  • Works well in a global setting with geographically distributed teams in US, NL and HK
  • Familiarity with Windows Server scripting;
  • Experience with batch scheduling concepts, including but not limited to monitoring and schedule creation, prior Vinzant GECS knowledge is a plus

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