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Service Desk Team Leader

Job Description

Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
  • Create a cohesive team environment through consistent management
  • Coach and counsel of direct reports including providing feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues
  • Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assigned
  • Perform root cause analysis and identify opportunities to improve efficiencies
  • Ensure direct reports meet their goals and follow departmental processes
  • Responsible for day to day operations of Service Desk
  • Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client

  • What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
  • Why we're different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;
  • Open floor plan environment where collaboration is highly encouraged!
  • Job Requirements

    • High school diploma or equivalent required
    • 2 years of management experience including coaching, training, mentoring interviewing, hiring and terminations
    • Good interpersonal skills
    • Excellent attention to detail and organization skills
    • Effective time management and organizational skills
    • Excellent verbal and written communication skills
    • Be a big-thinker, able to think strategically and ready to be and feel a part of the big picture
    • Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes
    • Retail & POS systems experience preferred

    Job Snapshot

    Location US-MI-Southfield
    Employment Type Full-Time
    Pay Type Year
    Pay Rate N/A
    Store Type IT & Technical
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    Company Overview

    Stefanini

    Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

    Contact Information

    US-MI-Southfield
    Shoshanna Haynes
    Snapshot
    Stefanini
    Company:
    US-MI-Southfield
    Location:
    Full-Time
    Employment Type:
    Year
    Pay Type:
    N/A
    Pay Rate:
    IT & Technical
    Store Type:

    Job Description

    Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
  • Create a cohesive team environment through consistent management
  • Coach and counsel of direct reports including providing feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues
  • Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assigned
  • Perform root cause analysis and identify opportunities to improve efficiencies
  • Ensure direct reports meet their goals and follow departmental processes
  • Responsible for day to day operations of Service Desk
  • Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client

  • What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
  • Why we're different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;
  • Open floor plan environment where collaboration is highly encouraged!
  • Job Requirements

    • High school diploma or equivalent required
    • 2 years of management experience including coaching, training, mentoring interviewing, hiring and terminations
    • Good interpersonal skills
    • Excellent attention to detail and organization skills
    • Effective time management and organizational skills
    • Excellent verbal and written communication skills
    • Be a big-thinker, able to think strategically and ready to be and feel a part of the big picture
    • Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes
    • Retail & POS systems experience preferred
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    Service Desk Team Leader Apply now