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Service Desk Technician

Job Description

Service Desk Technician

The Intersect Group is seeking a Service Desk Technician for our client in Richardson, Texas. The Service Desk Technician must have excellent customer service, telephone, listening and communication skills.

Responsibilities

  • Respond to telephone calls and email from employees for IT support
  • Assist the end user community by recording, resolving, and responding to issues
  • Support Windows 7, Microsoft Office products (Word, Excel, PowerPoint, Outlook), network connectivity, VPN connectivity, office telephone and voicemail usage
  • Follow prescribed guidelines and procedures and seek guidance from technical lead as appropriate
  • Function as a single point of contact for problems referred by other individuals and departments by providing close loop on routine queries
  • Understand team and organizational support structures

Requirements

  • Bachelor's/Associates Degree or equivalent experience
  • Service Desk Technician must be flexible for extended hours and/or shift work
  • Ability and willingness to work overtime
  • 2 - 5 years previous experience in a service desk environment
  • Must have excellent documentation skills
  • Demonstrated experience in applying knowledge/skills in a Customer Support environment
  • Strong analytical aptitude and problem-solving skills in a technical environment
  • Multi-task across several ongoing tasks of varying priorities as required
  • Ability to make good judgments, negotiate, problem solve and decision-making skills
  • Ability to understand and clearly communicate technical information to non-IT personnel
  • Maintain a high level of knowledge regarding the clients computing environment
  • Must demonstrate strong sense of urgency regarding solving end-user issues
  • Be able to solve problems regarding system errors or usage issues
  • Must be able to minimize downtime by rapidly diagnosing and resolving problems
  • Be able to track and document information regarding troubleshooting techniques
  • Maintain a high level of teamwork and communication
  • Proficiency with Windows 7 and Windows 8 troubleshooting
  • Proficiency with Office 2010 troubleshooting
  • Proficiency with laptop and desktop hardware troubleshooting
  • Proficiency with VPN troubleshooting
  • Ability to accurately interpret and fulfill customer requirements to achieve customer satisfaction

Interested candidates please send resume in Word format to Please reference job code 74528 when responding to this ad.


The Intersect Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Intersect Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Requirements

 

Job Snapshot

Location US-TX-Richardson
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

The Intersect Group

At The Intersect Group, our talent is creating results. We live to help our community by connecting top talent with leading companies that need their help. Candidates and clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. We’re a multiple ‘Best Places to Work’ award winner, have had stellar growth and 80% of Glassdoor ratings say they would recommend us to a friend! Learn More

Contact Information

US-TX-Richardson
Snapshot
The Intersect Group
Company:
US-TX-Richardson
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Service Desk Technician

The Intersect Group is seeking a Service Desk Technician for our client in Richardson, Texas. The Service Desk Technician must have excellent customer service, telephone, listening and communication skills.

Responsibilities

  • Respond to telephone calls and email from employees for IT support
  • Assist the end user community by recording, resolving, and responding to issues
  • Support Windows 7, Microsoft Office products (Word, Excel, PowerPoint, Outlook), network connectivity, VPN connectivity, office telephone and voicemail usage
  • Follow prescribed guidelines and procedures and seek guidance from technical lead as appropriate
  • Function as a single point of contact for problems referred by other individuals and departments by providing close loop on routine queries
  • Understand team and organizational support structures

Requirements

  • Bachelor's/Associates Degree or equivalent experience
  • Service Desk Technician must be flexible for extended hours and/or shift work
  • Ability and willingness to work overtime
  • 2 - 5 years previous experience in a service desk environment
  • Must have excellent documentation skills
  • Demonstrated experience in applying knowledge/skills in a Customer Support environment
  • Strong analytical aptitude and problem-solving skills in a technical environment
  • Multi-task across several ongoing tasks of varying priorities as required
  • Ability to make good judgments, negotiate, problem solve and decision-making skills
  • Ability to understand and clearly communicate technical information to non-IT personnel
  • Maintain a high level of knowledge regarding the clients computing environment
  • Must demonstrate strong sense of urgency regarding solving end-user issues
  • Be able to solve problems regarding system errors or usage issues
  • Must be able to minimize downtime by rapidly diagnosing and resolving problems
  • Be able to track and document information regarding troubleshooting techniques
  • Maintain a high level of teamwork and communication
  • Proficiency with Windows 7 and Windows 8 troubleshooting
  • Proficiency with Office 2010 troubleshooting
  • Proficiency with laptop and desktop hardware troubleshooting
  • Proficiency with VPN troubleshooting
  • Ability to accurately interpret and fulfill customer requirements to achieve customer satisfaction

Interested candidates please send resume in Word format to Please reference job code 74528 when responding to this ad.


The Intersect Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Intersect Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Requirements

 
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Service Desk Technician Apply now