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Services Technician II

(Confidential)

Job Description

Hi,

Location: Marlborough, MA

Job Posting Title:   End User Services Technician II

Must haves:

•Need 2nd level support – specifically in POS or Corporate

•Shift flexibility a must

•Phone Demeanor/Phone Presence - Positive, High-Energy, Customer Service focus

  • Earliest someone comes in is 6am to start their shift. Latest someone comes in is 4pm
  • We have shifts that run:

•Sun - Thu

•Tue - Sat

Job Description:

•Provide Store and End User Support

•Service Desk

Skill Sets;

•Retail IT Experience preferred

•Call Center Experience

•Help Desk Experience

•MS Windows

•MS Applications

•PC Hardware

•Network Experience

Job Environment:

•21 Agents in the call center (10 Corporate Support, 11 Stores Support) •Supports 600+ applications (corporate) – no call is the same. Diverse experience in supporting a variety of issues required.

•High Variety of different ticket requests and issues – a Tier 2 agent that is like a “jack of all trades” is preferred.

Training:

•1-2 Months training (Monday-Friday, 9-5)– in depth customer resolution and quality of service is vital. “If a VP or a store associate calls in, the service should be same and treated as high importance”

•After training the agent will be asked to be on a shift schedule which includes at least one weekend day.

Job Requirements

Location: Marlborough, MA

Job Posting Title:   End User Services Technician II

Must haves:

•Need 2nd level support – specifically in POS or Corporate

•Shift flexibility a must

•Phone Demeanor/Phone Presence - Positive, High-Energy, Customer Service focus

  • Earliest someone comes in is 6am to start their shift. Latest someone comes in is 4pm
  • We have shifts that run:

•Sun - Thu

•Tue - Sat

Job Description:

•Provide Store and End User Support

•Service Desk

Skill Sets;

•Retail IT Experience preferred

•Call Center Experience

•Help Desk Experience

•MS Windows

•MS Applications

•PC Hardware

•Network Experience

Job Environment:

•21 Agents in the call center (10 Corporate Support, 11 Stores Support) •Supports 600+ applications (corporate) – no call is the same. Diverse experience in supporting a variety of issues required.

•High Variety of different ticket requests and issues – a Tier 2 agent that is like a “jack of all trades” is preferred.

Training:

•1-2 Months training (Monday-Friday, 9-5)– in depth customer resolution and quality of service is vital. “If a VP or a store associate calls in, the service should be same and treated as high importance”

•After training the agent will be asked to be on a shift schedule which includes at least one weekend day.

Apply
Apply

Job Snapshot

Location US-MA-Marlborough
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
(Confidential)
Company:
US-MA-Marlborough
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Hi,

Location: Marlborough, MA

Job Posting Title:   End User Services Technician II

Must haves:

•Need 2nd level support – specifically in POS or Corporate

•Shift flexibility a must

•Phone Demeanor/Phone Presence - Positive, High-Energy, Customer Service focus

  • Earliest someone comes in is 6am to start their shift. Latest someone comes in is 4pm
  • We have shifts that run:

•Sun - Thu

•Tue - Sat

Job Description:

•Provide Store and End User Support

•Service Desk

Skill Sets;

•Retail IT Experience preferred

•Call Center Experience

•Help Desk Experience

•MS Windows

•MS Applications

•PC Hardware

•Network Experience

Job Environment:

•21 Agents in the call center (10 Corporate Support, 11 Stores Support) •Supports 600+ applications (corporate) – no call is the same. Diverse experience in supporting a variety of issues required.

•High Variety of different ticket requests and issues – a Tier 2 agent that is like a “jack of all trades” is preferred.

Training:

•1-2 Months training (Monday-Friday, 9-5)– in depth customer resolution and quality of service is vital. “If a VP or a store associate calls in, the service should be same and treated as high importance”

•After training the agent will be asked to be on a shift schedule which includes at least one weekend day.

Job Requirements

Location: Marlborough, MA

Job Posting Title:   End User Services Technician II

Must haves:

•Need 2nd level support – specifically in POS or Corporate

•Shift flexibility a must

•Phone Demeanor/Phone Presence - Positive, High-Energy, Customer Service focus

  • Earliest someone comes in is 6am to start their shift. Latest someone comes in is 4pm
  • We have shifts that run:

•Sun - Thu

•Tue - Sat

Job Description:

•Provide Store and End User Support

•Service Desk

Skill Sets;

•Retail IT Experience preferred

•Call Center Experience

•Help Desk Experience

•MS Windows

•MS Applications

•PC Hardware

•Network Experience

Job Environment:

•21 Agents in the call center (10 Corporate Support, 11 Stores Support) •Supports 600+ applications (corporate) – no call is the same. Diverse experience in supporting a variety of issues required.

•High Variety of different ticket requests and issues – a Tier 2 agent that is like a “jack of all trades” is preferred.

Training:

•1-2 Months training (Monday-Friday, 9-5)– in depth customer resolution and quality of service is vital. “If a VP or a store associate calls in, the service should be same and treated as high importance”

•After training the agent will be asked to be on a shift schedule which includes at least one weekend day.

Services Technician II Apply now