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ShoreTel/Mitel Support Engineer

Job Description

Title:                     Customer Support VOIP Engineer (ShoreTel/Mitel)
Location:             Remote
Type:                     Full-Time hourly
 
 
Our client is one of the nation’s leading providers of VOIP, UCC, ShoreTel or Mitel solutions. They are experiencing rapid growth and have an immediate need for a experienced Customer Support VOIP Engineer to provide phone and online support for ShoreTel/Mitel products to their customers and end users.
 
Responsibilities:

  • Focus on rapid identification and resolution of customer issues.
  • Answer questions and perform initial triage on service cases.
  • Troubleshoot and resolve voice and data network issues to resolution.
  • Manage, troubleshoot, and maintain enterprise level call centers.
  • Timely and effective resolution to tickets based on internal and external service level agreements.
 
Requirements:
  • ShoreTel/Mitel VoIP PBX, Enterprise Call Center, Cloud, Genesys, 8x8, Ring Central
  • Experience with Microsoft Server Platforms 2008, 2012, and 2016.
  • Networking Skills including but not limited to: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, SIP, QoS, EIGRP, BGP, OSPF
  • Ability to use basic troubleshooting tools such as ping and tracert.
  • Experience providing services in the VOIP, PBX, and data communications fields.
  • Ability to participate in multiple projects simultaneously and prioritize effectively.
  • Ability to handle escalations and small projects with minimal supervision.

 
This is an immediate need and the manager is seeking to set up interviews and make a hiring decision ASAP.  For immediate consideration, please email your resume in Word format, along with the best time and number to reach you. 

Job Requirements

 

Job Snapshot

Location US-OR-Remote
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Ascent

The Ascent Services Group (ASG) is a leading national technology consulting and professional services firm that focuses on tactical and strategic consulting. ASG’s fundamental business is providing staffing services to Large Enterprise clients in our core market verticals: Financial Services, Healthcare, and Life Sciences. We focus the majority of our efforts in Staff Augmentation support of Large Enterprise Clients who utilize a Vendor Management System. Learn More

Contact Information

US-OR-Remote
Aimee Ennik
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Snapshot
Ascent
Company:
US-OR-Remote
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Title:                     Customer Support VOIP Engineer (ShoreTel/Mitel)
Location:             Remote
Type:                     Full-Time hourly
 
 
Our client is one of the nation’s leading providers of VOIP, UCC, ShoreTel or Mitel solutions. They are experiencing rapid growth and have an immediate need for a experienced Customer Support VOIP Engineer to provide phone and online support for ShoreTel/Mitel products to their customers and end users.
 
Responsibilities:

  • Focus on rapid identification and resolution of customer issues.
  • Answer questions and perform initial triage on service cases.
  • Troubleshoot and resolve voice and data network issues to resolution.
  • Manage, troubleshoot, and maintain enterprise level call centers.
  • Timely and effective resolution to tickets based on internal and external service level agreements.
 
Requirements:
  • ShoreTel/Mitel VoIP PBX, Enterprise Call Center, Cloud, Genesys, 8x8, Ring Central
  • Experience with Microsoft Server Platforms 2008, 2012, and 2016.
  • Networking Skills including but not limited to: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, SIP, QoS, EIGRP, BGP, OSPF
  • Ability to use basic troubleshooting tools such as ping and tracert.
  • Experience providing services in the VOIP, PBX, and data communications fields.
  • Ability to participate in multiple projects simultaneously and prioritize effectively.
  • Ability to handle escalations and small projects with minimal supervision.

 
This is an immediate need and the manager is seeking to set up interviews and make a hiring decision ASAP.  For immediate consideration, please email your resume in Word format, along with the best time and number to reach you. 

Job Requirements

 
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ShoreTel/Mitel Support Engineer Apply now