Provide support to Enterprise customers, partners, and other engineers.
Scope customer?s issues and support boundaries by collecting the relevant facts.
Investigate the problem by doing your own research and by involving other teams as needed.
Consult with your immediate peers or colleagues around the world, handing the case over to them if necessary.
Escalate to management as necessary, acting internally as a customer advocate, and keeping the customers informed.
Collaborate with management and engineering in order to resolve service issues and in order to produce bug fixes, patches, test cases as appropriate.
Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
Knowledge of IIS configuration and how HTTP requests are handled by IIS.
Knowledge and experience with .Net Framework, ASP.NET, VB.NET and Webservers ? IIS, HTML and CSS.
Understanding of how HTTP requests are handled end-to-end including HTTP headers, cookies, etc
Working knowledge of Visual Studio and the Azure SDK.
The ability to troubleshoot complex web application issues in an often ambiguous environment.
Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging.
Familiarity with Azure services and offerings is a plus or experience in AWS or Cloud.
Familiar with code deployment models such as MSDeploy, Git, Github