The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.
Mjm5bs6c3jptb9v8shm

Solution Center Technician Senior

Job Description


View more Careers at EPSILON 
Follow us on: LinkedIn | Twitter | google+

 
Solution Center Technician Senior

Location: Weaverville, NC
URL: www.epsilon-inc.com/careers

Position Summary: The role of the Solutions Center Technician is to perform IT-related help desk duties in a call center environment for Epsilon's internal staff and external customers.

Position Responsibilities:
  • Analyzes and resolves network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.
  • Follows-through on projects and service calls throughout their lifecycle.
  • Installs and maintains networks, systems, field services, and/or telephony.
  • Installs and maintains the following products: Cisco, Security, Servers, Small Business Servers, AVG Managed Workplace, Desktop, TDM, Video Teleconferencing, and others.
  • Provide support via face-to-face contact, telephone, or email, where appropriate.
  • Implement solutions based upon client needs by ensuring that all hardware and software work properly; assemble hardware and install or delete software.
  • Troubleshoot client computer equipment, ensuring it runs correctly, and recover any lost or accidentally deleted data when possible.
  • Monitor systems and network to ensure proper management of information technology.
  • Meet customer needs and ensure customer satisfaction.
  • Follow through on ticket lifecycle and escalation.
  • Provide documentation with regards to Epsilon s knowledge base and the creation and maintenance of customer documentation.
  • Handle escalated process and policy issues as needed
  • Escalate process and policy issues as needed.
  • Other work duties as assigned.

Essential Skills, Experience, and Certifications:
  • Associates Degree or higher in Computer Science or similar field of study or equivalent experience.
  • One of the following certifications are required: CompTIA Security+ CE, Network+ CE or Microsoft Certified Professional (MCP)
  • 3+ years’ experience in a similar position.
  • Experience with Active Directory.
  • Experience with a Help Desk Ticketing System (like AutoTask, Remedy, Etc.).
  • Technical knowledge of current network hardware, protocols and standards.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to communicate with customers over the phone in a pleasant and helpful manor in high stress situations
  • Application support experience.
  • Knowledge of applicable data privacy practices and laws.
  • Keen attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service and interpersonal skills.
  • Experience working in a team-oriented, collaborative environment.
  • Proficiency in Word, Excel, Outlook, database management

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical Demands: While performing the duties of this job, this position requires the ability to sit for potentially long periods of time throughout the workday. Hearing sufficient to understand conversations, both in person and on the telephone. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components for potentially long periods of time without experiencing abnormal hand, wrist, or eye strain. Occasional inspection of cables in floors and ceilings. Lifting and transporting moderately heavy objects, such as computers and peripherals. Must be able to lift up to 50 pounds.
  • Work Environment: Includes a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards. Local, regional, and national travel may be required.
Epsilon Benefits:
Medical, Dental, Vision Plan
AD&D and Life Insurance
Paid Federal Holidays
Paid Time Off
401(k) Retirement Plan
Education reimbursement
Referral Bonuses
 
View more Careers at EPSILON 
URL: www.epsilon-inc.com/careers
Follow us on: LinkedIn | Twitter | google+

Job Requirements

 

Job Snapshot

Location US-NC-Weaverville
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
Apply

Company Overview

Epsilon, Inc.

Epsilon’s mission is to align technology with customer objectives by eliminating complexity, simplifying compliance, and by providing transparency in our approach. This gives our customers piece of mind, and provides the foundation of a trusting relationship. Over 60 businesses and 12 government agencies trust Epsilon to manage the Information Technology functions of their organization. We have supported customer locations in 12 states, four countries, and that number continues to grow. Epsilon’s primary office locations are Weaverville, NC and Washington, DC. Learn More

Contact Information

US-NC-Weaverville
Snapshot
Epsilon, Inc.
Company:
US-NC-Weaverville
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description


View more Careers at EPSILON 
Follow us on: LinkedIn | Twitter | google+

 
Solution Center Technician Senior

Location: Weaverville, NC
URL: www.epsilon-inc.com/careers

Position Summary: The role of the Solutions Center Technician is to perform IT-related help desk duties in a call center environment for Epsilon's internal staff and external customers.

Position Responsibilities:
  • Analyzes and resolves network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.
  • Follows-through on projects and service calls throughout their lifecycle.
  • Installs and maintains networks, systems, field services, and/or telephony.
  • Installs and maintains the following products: Cisco, Security, Servers, Small Business Servers, AVG Managed Workplace, Desktop, TDM, Video Teleconferencing, and others.
  • Provide support via face-to-face contact, telephone, or email, where appropriate.
  • Implement solutions based upon client needs by ensuring that all hardware and software work properly; assemble hardware and install or delete software.
  • Troubleshoot client computer equipment, ensuring it runs correctly, and recover any lost or accidentally deleted data when possible.
  • Monitor systems and network to ensure proper management of information technology.
  • Meet customer needs and ensure customer satisfaction.
  • Follow through on ticket lifecycle and escalation.
  • Provide documentation with regards to Epsilon s knowledge base and the creation and maintenance of customer documentation.
  • Handle escalated process and policy issues as needed
  • Escalate process and policy issues as needed.
  • Other work duties as assigned.

Essential Skills, Experience, and Certifications:
  • Associates Degree or higher in Computer Science or similar field of study or equivalent experience.
  • One of the following certifications are required: CompTIA Security+ CE, Network+ CE or Microsoft Certified Professional (MCP)
  • 3+ years’ experience in a similar position.
  • Experience with Active Directory.
  • Experience with a Help Desk Ticketing System (like AutoTask, Remedy, Etc.).
  • Technical knowledge of current network hardware, protocols and standards.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to communicate with customers over the phone in a pleasant and helpful manor in high stress situations
  • Application support experience.
  • Knowledge of applicable data privacy practices and laws.
  • Keen attention to detail.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service and interpersonal skills.
  • Experience working in a team-oriented, collaborative environment.
  • Proficiency in Word, Excel, Outlook, database management

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical Demands: While performing the duties of this job, this position requires the ability to sit for potentially long periods of time throughout the workday. Hearing sufficient to understand conversations, both in person and on the telephone. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components for potentially long periods of time without experiencing abnormal hand, wrist, or eye strain. Occasional inspection of cables in floors and ceilings. Lifting and transporting moderately heavy objects, such as computers and peripherals. Must be able to lift up to 50 pounds.
  • Work Environment: Includes a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards. Local, regional, and national travel may be required.
Epsilon Benefits:
Medical, Dental, Vision Plan
AD&D and Life Insurance
Paid Federal Holidays
Paid Time Off
401(k) Retirement Plan
Education reimbursement
Referral Bonuses
 
View more Careers at EPSILON 
URL: www.epsilon-inc.com/careers
Follow us on: LinkedIn | Twitter | google+

Job Requirements

 
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Solution Center Technician Senior Apply now