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Sr. Account Executive

Job Description

Job Purpose:

The account manager is the front facing team member that ensures client satisfaction for all existing contracts.  They will be responsible for improving Customer Loyalty and satisfaction. Candidates should be comfortable presenting to groups of people and have experience building and maintaining relationships with clients. 



Responsibilities

Essential Duties:

  • Manage new and existing relationships with contracted agencies
  • Oversee rollout of services for newly acquired clients to align both parties’ interests
  • Travel to all states within an assigned region sometimes with minimal lead time
  • Upsell additional products and services to existing clients
  • Organize and lead on-site trainings for Agency staff and offender populations with live demos
  • Conduct remote trainings utilizing web conferencing software
  • Ensure retention and client satisfaction
  • Communicate internally all client requests and projects to facilitate completion
  • Research issues reported by Agency staff members with the purpose of achieving resolution or escalation to the appropriate department
  • Respond to client emails and phone calls including items escalated from Payment Services Helpdesk
  • Teach and understand all Payment Services products and services
  • Coordinate with Marketing Department to create and distribute client specific marketing strategies

Knowledge, Skills, and Abilities:

  • Excellent oral and written communication & presentation skills
  • Ability to present a professional and friendly attitude towards clients
  • Must be able to multitask and effectively manage their time while in the office and during travel
  • Ability to work under pressure, to meet deadlines, to deal positively with rejection and conflicts.
  • Assertive and self sufficient
  • Flexible and enthusiastic to learn new skills and problem solve solutions
  • Demonstrated competency with MS Office and Internet Explorer
  • Excellent organizational and time management abilities
  • Excellent interpersonal skills
  • Ability to develop ongoing rapport with clients and consumers and obtain relevant information
  • A positive, collegial attitude and a high level of professionalism is essential
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Strong client and account management relationship management skills
  • Ability to work well in an energized, fast paced, entrepreneurial, and collaborative environment
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology


Qualifications

Minimum Qualifications:

  • High School Diploma
  • 3 plus years of experience in an account management related position

Preferred Qualifications:

  • Experience working on or part of a client relations team (preferred)
  • Experience in payment (credit card, cash, check, etc..) or government contract based industry

Physical Requirements:

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.  May be required to lift up to 25 pounds.  The Company’s policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions. Securus Technologies, Inc., and its Subsidiaries will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

Job Requirements

 

Job Snapshot

Location US-TX-Austin
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Sales & Marketing
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Company Overview

Securus Technologies

Securus Technologies provides leading edge civil and criminal justice technology solutions that improve public safety and modernize the incarceration experience. Thousands of public safety, law enforcement and corrections agencies rely on Securus for secure, simple and powerful technology solutions that are always accessible and easy to use. With hundreds of patents and scores of engineers, technologists, designers and thinkers innovating solutions, the technology here is second to none. Learn More

Contact Information

US-TX-Austin
Snapshot
Securus Technologies
Company:
US-TX-Austin
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Sales & Marketing
Store Type:

Job Description

Job Purpose:

The account manager is the front facing team member that ensures client satisfaction for all existing contracts.  They will be responsible for improving Customer Loyalty and satisfaction. Candidates should be comfortable presenting to groups of people and have experience building and maintaining relationships with clients. 



Responsibilities

Essential Duties:

  • Manage new and existing relationships with contracted agencies
  • Oversee rollout of services for newly acquired clients to align both parties’ interests
  • Travel to all states within an assigned region sometimes with minimal lead time
  • Upsell additional products and services to existing clients
  • Organize and lead on-site trainings for Agency staff and offender populations with live demos
  • Conduct remote trainings utilizing web conferencing software
  • Ensure retention and client satisfaction
  • Communicate internally all client requests and projects to facilitate completion
  • Research issues reported by Agency staff members with the purpose of achieving resolution or escalation to the appropriate department
  • Respond to client emails and phone calls including items escalated from Payment Services Helpdesk
  • Teach and understand all Payment Services products and services
  • Coordinate with Marketing Department to create and distribute client specific marketing strategies

Knowledge, Skills, and Abilities:

  • Excellent oral and written communication & presentation skills
  • Ability to present a professional and friendly attitude towards clients
  • Must be able to multitask and effectively manage their time while in the office and during travel
  • Ability to work under pressure, to meet deadlines, to deal positively with rejection and conflicts.
  • Assertive and self sufficient
  • Flexible and enthusiastic to learn new skills and problem solve solutions
  • Demonstrated competency with MS Office and Internet Explorer
  • Excellent organizational and time management abilities
  • Excellent interpersonal skills
  • Ability to develop ongoing rapport with clients and consumers and obtain relevant information
  • A positive, collegial attitude and a high level of professionalism is essential
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Strong client and account management relationship management skills
  • Ability to work well in an energized, fast paced, entrepreneurial, and collaborative environment
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology


Qualifications

Minimum Qualifications:

  • High School Diploma
  • 3 plus years of experience in an account management related position

Preferred Qualifications:

  • Experience working on or part of a client relations team (preferred)
  • Experience in payment (credit card, cash, check, etc..) or government contract based industry

Physical Requirements:

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.  May be required to lift up to 25 pounds.  The Company’s policy is to provide equal employment opportunity to all individuals in all of its employment programs and decisions. Securus Technologies, Inc., and its Subsidiaries will not discriminate against any associate or qualified job applicant with respect to any terms, privileges, or conditions of employment because of that person’s race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic or status protected under local, state or federal law, ordinance or regulation.

Job Requirements

 
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Sr. Account Executive Apply now