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Sr. Data Coordinator

Job Description

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

Because our Bedford, MA office is closed for the time being due to the pandemic, you will work from home until the office reopens. Once the office reopens, you will work in the Bedford, MA office each day.

JOB SUMMARY: This position is responsible for coaching an operations team that is responsible for the intake and outreach of provider data whom are currently contracted or wish to be contracted with the Company. Researching and consulting on standard and escalated practitioner matters.

JOB ROLES AND RESPONSIBILITIES:

1. Assist Team Leaders in the daily responsibilities to meet team performance goals.
2. Manage high priority and specialized requests as appropriate.
3. Serve as a subject matter expert for all intake and outreach activities performed within assigned area, with an emphasis on operational efficiency and quality optimization
4. Review, analyze and report on individual, team and department data for trends, gaps and variances from department performance standards
5. Ensure all processes are in compliance with company policies
6. Provide coaching to develop employees while also providing feedback and suggestions for improvement as outlined.
7. Record daily statistics surrounding team inventory and report all trends observed, identify and escalate negative trending as appropriate.
8. Perform internal Quality Assurance Audits of team production to ensure high data quality output.
9. Participate in projects that involve processing and system design and re-design related to the intake and outreach processes.
10. Contribute to the development and maintenance of internal training materials in collaboration with department management and training teams.
11. Collaborate, coordinate, and communicate across disciplines and departments.
12. Ensure compliance with HIPAA regulations and requirements.
13. Demonstrate Company's Core Competencies and values held within.
14. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE:

The incumbent works under general supervision within established standard and guidelines ('parameters') for quality and efficiency. The incumbent exercises independent decision making, discretion, and choice within parameters on standard and escalated issues concerning applicability as well as to prioritize and balance their workload to ensure efficient and timely work output. More complex issues are referred to a higher level. The incumbent works collaboratively with other departments and has regular interaction with colleagues internal and external to the department. Work output is reviewed for accuracy and the work of the incumbent impacts the Company's accreditation with NCQA. This job does not directly supervise but provides lead direction to less experienced team members as requested, or if the Team Lead is absent or unavailable.

Job Requirements

JOB REQUIREMENTS (Education, Experience, and Training):

* Minimum High School Diploma or G.E.D.
* Bachelor's degree in business or healthcare administration preferred
* Minimum 5 years of experience in provider data management.

* Intake process, Internal systems (MP3, FileBound) knowledge preferred
* Minimum 6 months experience in people coaching/mentoring role preferably as a senior staff member
* Knowledge of intake and outreach processes preferred.

* Knowledge of internal systems (MP3, FileBound) preferred.
* Communication (written, verbal, listening), leadership,organization, time management, and analytical skills.
* Ability to mentor and coach staff
* Ability to engage staff at all levels to work toward unified goals and objectives
* Ability to prioritize their work and the work of others to meet rigorous productivity goals and standards
* Ability to present and speak publicly
* Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, Microsoft Word and Excel, etc.

* Required licensures, professional certifications, and/or Board certifications as applicable
* Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

  • Medical, dental and vision coverage (low copay & deductible
  • Life insurance
  • Short- and long-term disability
  • 401(k) + match
  • Generous Paid Time Off
  • Paid company holidays
  • Tuition reimbursement
  • Flexible Spending Account
  • Employee Assistance Program
  • Summer Hours

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under the law, please click here.


Job Snapshot

Location US-MA-Bedford
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace, IT & Technical
Apply

Company Overview

MultiPlan

At MultiPlan, our employees are instrumental to our success and we reward them accordingly. We offer a very competitive compensation and benefits package, an incentive bonus program, service recognition awards and an employee recognition program that honors individuals whose achievements go above and beyond even our high expectations. We invite you to search our listing of current Career Opportunities. One of our top priorities is the career development of our employees. Learn More

Contact Information

US-MA-Bedford
Snapshot
MultiPlan
Company:
US-MA-Bedford
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace, IT & Technical
Store Type:

Job Description

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

Because our Bedford, MA office is closed for the time being due to the pandemic, you will work from home until the office reopens. Once the office reopens, you will work in the Bedford, MA office each day.

JOB SUMMARY: This position is responsible for coaching an operations team that is responsible for the intake and outreach of provider data whom are currently contracted or wish to be contracted with the Company. Researching and consulting on standard and escalated practitioner matters.

JOB ROLES AND RESPONSIBILITIES:

1. Assist Team Leaders in the daily responsibilities to meet team performance goals.
2. Manage high priority and specialized requests as appropriate.
3. Serve as a subject matter expert for all intake and outreach activities performed within assigned area, with an emphasis on operational efficiency and quality optimization
4. Review, analyze and report on individual, team and department data for trends, gaps and variances from department performance standards
5. Ensure all processes are in compliance with company policies
6. Provide coaching to develop employees while also providing feedback and suggestions for improvement as outlined.
7. Record daily statistics surrounding team inventory and report all trends observed, identify and escalate negative trending as appropriate.
8. Perform internal Quality Assurance Audits of team production to ensure high data quality output.
9. Participate in projects that involve processing and system design and re-design related to the intake and outreach processes.
10. Contribute to the development and maintenance of internal training materials in collaboration with department management and training teams.
11. Collaborate, coordinate, and communicate across disciplines and departments.
12. Ensure compliance with HIPAA regulations and requirements.
13. Demonstrate Company's Core Competencies and values held within.
14. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE:

The incumbent works under general supervision within established standard and guidelines ('parameters') for quality and efficiency. The incumbent exercises independent decision making, discretion, and choice within parameters on standard and escalated issues concerning applicability as well as to prioritize and balance their workload to ensure efficient and timely work output. More complex issues are referred to a higher level. The incumbent works collaboratively with other departments and has regular interaction with colleagues internal and external to the department. Work output is reviewed for accuracy and the work of the incumbent impacts the Company's accreditation with NCQA. This job does not directly supervise but provides lead direction to less experienced team members as requested, or if the Team Lead is absent or unavailable.

Job Requirements

JOB REQUIREMENTS (Education, Experience, and Training):

* Minimum High School Diploma or G.E.D.
* Bachelor's degree in business or healthcare administration preferred
* Minimum 5 years of experience in provider data management.

* Intake process, Internal systems (MP3, FileBound) knowledge preferred
* Minimum 6 months experience in people coaching/mentoring role preferably as a senior staff member
* Knowledge of intake and outreach processes preferred.

* Knowledge of internal systems (MP3, FileBound) preferred.
* Communication (written, verbal, listening), leadership,organization, time management, and analytical skills.
* Ability to mentor and coach staff
* Ability to engage staff at all levels to work toward unified goals and objectives
* Ability to prioritize their work and the work of others to meet rigorous productivity goals and standards
* Ability to present and speak publicly
* Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, Microsoft Word and Excel, etc.

* Required licensures, professional certifications, and/or Board certifications as applicable
* Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

  • Medical, dental and vision coverage (low copay & deductible
  • Life insurance
  • Short- and long-term disability
  • 401(k) + match
  • Generous Paid Time Off
  • Paid company holidays
  • Tuition reimbursement
  • Flexible Spending Account
  • Employee Assistance Program
  • Summer Hours

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under the law, please click here.


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Sr. Data Coordinator Apply now