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Sr. Deskside Support (Level 2/3)

Job Description

Job Title: Sr. Desktop Support Consultant (Level 2/3)
Location: Melville, NY - 11747 (Suffolk County, Long Island)
Job Type: Contract
Duration: 12 months+ (On-going)
Contact Info: Stuart Schwartz - sschwartz@techlink.com - 201-786-2425

  • Our direct client located in Melville, NY has an immediate need for a Sr. Deskside Support consultant working within a team environment.
  • This is a long term/ongoing role
  • The technician will provide on-site Windows and MacOS support
  • There are approximately just under 2000 users
  • The Deskside Support Engineer is accountable for their ticket workload and management of their ticket queue.
  • Responsible for providing IT services and support for the Melville Campus, assist Ops teams and project teams when required for outages, and local assistance for maintenance related activities and support.
  • Learning the local technologies and various IT functions within the Melville campus to sufficiently support and provide IT services
  • Understanding of the responsibilities to the business and their needs and requirements
  • Knowledge base documentation of local IT technologies, processes, and IT information
  • Coordinating appointments with employees for deskside support
  • Meeting and maintaining defined service level for incident and request ticket resolution time frames

Job Requirements

Required Skills:

  • Minimum of 6-8 years of Deskside Support related experience
  • Minimum of 4 years of Windows support experience
  • Minimum of 2 years of experience supporting MacOS
  • Deskside support Tooling experience
  • Ticketing system/Platform experience

Job Snapshot

Location US-NY-Melville, NY
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Techlink

TechLink is an IT services company that provides consulting, right to hire, and direct placement services to major companies across the country. Our corporate headquarters are located in Mahwah, New Jersey. Learn More

Contact Information

US-NY-Melville, NY
Stuart Schwartz
201-786-2425
Snapshot
Techlink
Company:
US-NY-Melville, NY
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Job Title: Sr. Desktop Support Consultant (Level 2/3)
Location: Melville, NY - 11747 (Suffolk County, Long Island)
Job Type: Contract
Duration: 12 months+ (On-going)
Contact Info: Stuart Schwartz - sschwartz@techlink.com - 201-786-2425

  • Our direct client located in Melville, NY has an immediate need for a Sr. Deskside Support consultant working within a team environment.
  • This is a long term/ongoing role
  • The technician will provide on-site Windows and MacOS support
  • There are approximately just under 2000 users
  • The Deskside Support Engineer is accountable for their ticket workload and management of their ticket queue.
  • Responsible for providing IT services and support for the Melville Campus, assist Ops teams and project teams when required for outages, and local assistance for maintenance related activities and support.
  • Learning the local technologies and various IT functions within the Melville campus to sufficiently support and provide IT services
  • Understanding of the responsibilities to the business and their needs and requirements
  • Knowledge base documentation of local IT technologies, processes, and IT information
  • Coordinating appointments with employees for deskside support
  • Meeting and maintaining defined service level for incident and request ticket resolution time frames

Job Requirements

Required Skills:

  • Minimum of 6-8 years of Deskside Support related experience
  • Minimum of 4 years of Windows support experience
  • Minimum of 2 years of experience supporting MacOS
  • Deskside support Tooling experience
  • Ticketing system/Platform experience
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Sr. Deskside Support (Level 2/3) Apply now