Our client, an international law firm, has an opening for a Sr. Desktop and Network Technician to join their team. This is a fulltime opportunity. If you’re interested, please send over an updated resume!
Title: Sr. Desktop & Network Technician
Location: Los Angeles, CA
The Sr. Desktop & Network Technician is responsible for the day to day activities of supporting desktop and network hardware and software functions for the end user community. This position is primarily user problem resolution focused, requiring excellent customer service and communication skills, technical knowledge, and PC/Laptop expertise. This position also requires some network and server expertise.
•Setup and teardown of AV for meetings and coordination with CSS.
•Configures and deploys desktop hardware and software including but not limited to laptops, printers, hand held devices.
•Works well as part of a team on technical projects.
•Performs miscellaneous technical support tasks and special technical projects as assigned by Information Technology Services management.
•Troubleshoots Citrix and VPN remote access, as well as occasional work with network switches and server based tools.
•Maintains network switch, router, server, phones, and desktop hardware and software directly or through equipment manufacturer warranty.
•Must be conversant and knowledgeable on a user level with all standard office applications.
•Must be conversant and knowledgeable on ITS policy.
•Stand up and one-on-one training as required.
•Maintains specialized knowledge in the information technology area. Improves user's learning experience and teaches the best use of our systems.
•Responds to help calls, diagnoses and resolves desktop hardware and software problems reported by end-users or through the Help Desk in a timely manner.
•Performs rollouts and conducts end-user training of new software applications as needed.
•Maintains departmental records in accordance with polices and procedures and submits all required paperwork and reports accurately and on time.
•Provides effective client service and presents the firm in a positive light. Remains calm and focused in pressure situations.
•Minimum five years experience in a desktop PC maintenance position, preferably in a professional services organization (legal background preferred).
•Experience in troubleshooting and repairing DELL/Lenovo PCs and Client Laser printers in a network environment.
•Thorough understanding of current PC operating systems, hardware configurations, and peripheral hardware.
•Knowledge of Deltaview, iManage, Unity preferred.
•Ability to work in confined spaces, lift up to 50 pounds, and use various hand tools.
•Strong communication organizational, training and interpersonal skills.
•Familiarity with the Firm Standard Operating Systems and software (Win10 Workstation, Office 2016, Windows 2k12/2k16 server, Exchange 2013, Cisco Call Manager 11.5 etc.)
•Experience maintaining Cisco network switches and routers, and Client servers preferred.
(ITAR compliance is required. On the first day of employment, candidates must present either their passport, green card, or birth certificate and drivers license).
The International Traffic in Arms Regulations, or ITAR, is a set of government rules that control the export and import of defense-related articles, services and technology