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Sr. Desktop Support Analyst

Job Description

The Sr. Desktop Support Analyst will be responsible for the physical support of IT hardware in the Dallas office of a major national Healthcare company. The infrastructure is Windows-based, and successful candidates will have at least 5 years of previous IT support experience prior to the role. This Analyst will work as a part of a 4 person team.

Job Requirements

TOP REQUIREMENTS: 
• 5 or more years of experience with PC operating systems 
• 5 or more years of experience in a customer service role 
• Must have reliable transportation 

What experience will set candidates apart from one another?

CompTIA A+ Certification. 

What are the top 5-10 responsibilities for this position?  
• Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers 
• Use remote control tools to assist off-site users when needed 
• Configure, deliver, and install new computers and peripherals for new hires 
• Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system 
• Prioritize workload based on service level agreements 
• Act as a technical resource to others to resolve problems or issues
• Anticipate customer needs and proactively identify solutions 
• Plan, prioritize, organize and complete work to meet established objectives 

What software tools/skills are needed to perform these daily responsibilities? 
Windows 7/10, Office Suite 

What skills/attributes are a must have? 
• 5 or more years of experience with PC operating systems 
• 5 or more years of experience in a customer service role 
• 5 or more years of Technology Support experience 
• 5 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint) 
• Must have reliable transportation 
• Must be able to lift up to 50 pounds of computers or other IT equipment 

Job Snapshot

Location US-TX-Dallas
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Equity Staffing Group

Equity Staffing Group provides innovative workforce solutions to help clients operate more efficiently and more successfully. We provide staffing services to organizations and career opportunities for job seekers in the following disciplines: Information Technology, Professional Services, Finance & Accounting, Healthcare, Legal, Engineering and Light Industrial. Equity Staffing Group is a certified Minority-Owned and Operated (MBE) Consulting, Contingent Labor and Payroll Solutions provider focused on providing strategic solutions for Global 1000 corporations. We are owned and operated by a member of the Potawatomi Nation. Equity is one of the largest and fastest growing Native American owned and operated staffing agencies in the world. Equity Staffing Group provides local expertise backed by national resources and a network of professionals. We are always at work identifying, recruiting, and developing relationships with talented professionals across the country. Learn More

Contact Information

US-TX-Dallas
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Snapshot
Equity Staffing Group
Company:
US-TX-Dallas
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

The Sr. Desktop Support Analyst will be responsible for the physical support of IT hardware in the Dallas office of a major national Healthcare company. The infrastructure is Windows-based, and successful candidates will have at least 5 years of previous IT support experience prior to the role. This Analyst will work as a part of a 4 person team.

Job Requirements

TOP REQUIREMENTS: 
• 5 or more years of experience with PC operating systems 
• 5 or more years of experience in a customer service role 
• Must have reliable transportation 

What experience will set candidates apart from one another?

CompTIA A+ Certification. 

What are the top 5-10 responsibilities for this position?  
• Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers 
• Use remote control tools to assist off-site users when needed 
• Configure, deliver, and install new computers and peripherals for new hires 
• Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system 
• Prioritize workload based on service level agreements 
• Act as a technical resource to others to resolve problems or issues
• Anticipate customer needs and proactively identify solutions 
• Plan, prioritize, organize and complete work to meet established objectives 

What software tools/skills are needed to perform these daily responsibilities? 
Windows 7/10, Office Suite 

What skills/attributes are a must have? 
• 5 or more years of experience with PC operating systems 
• 5 or more years of experience in a customer service role 
• 5 or more years of Technology Support experience 
• 5 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint) 
• Must have reliable transportation 
• Must be able to lift up to 50 pounds of computers or other IT equipment 

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Sr. Desktop Support Analyst Apply now