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Sr. IT Support Technician

(Confidential)

Job Description

One of our top clients has an immediate need for a Sr. IT Support Technician. 


This Technician will be responsible for: 


• Technical support for both local and remote users

• Communicate to end-users the status of their request(s) and keep apprised of timeline resolution

• Troubleshoot and resolve/escalate issues with internal business applications

• Install, configure and support various types of hardware including desktops, laptops, monitors, phones, peripherals and printers

• Escalate requests, where appropriate, to other IT technicians or engineers

• Report and update service requests in a timely, clear and concise manner

• Partner with Systems Engineering team to implement system and infrastructure enhancements and changes

• Assist in the on-going development of Technical Support knowledgebase

• Manage hardware inventory (desktops, laptops, tablets, mobile devices) at the facility to support hardware needs throughout the organization

• Support company Food Safety efforts through commitment and compliance to SQF standard practices and policies

• Follow plant quality practices including Good Manufacturing Practices, or GMP’s



Job Requirements

QUALIFICATIONS

• Associates Degree or Bachelor’s degree completed in computer technology related program

• 3-5 years of experience providing desktop support ideally in a medium to large scale business

• Understanding of IT best practices including basic password security

• Committed to providing excellent customer service

• Assertiveness in pursuing resolution to issues

• Ability to professionally communicate both electronically and over the phone

• Experience supporting end-users both in person and at remote locations preferred

• Ability to work well in a collaborative decentralized team environment

• Must have strong problem solving and organization skills

• Strong verbal, written, telephone and customer service skills

• Must have high attention to detail

• Must be able to manage multiple work items at one time with a high sense of urgency


Technical Knowledge

• Microsoft Operating Systems: Windows 7/10 desired

• User and Group Administration in Active Directory

• Basic PC repair skills

• Software Support: Microsoft Office 2010/2016

• Exchange/Outlook e-mail support

• Network troubleshooting skills as related to computer network connectivity

• Ability to manage simple file server share permissions

• A+, Network+, or Microsoft certifications a plus

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Job Snapshot

Location US-IL-Wood Dale
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
(Confidential)
Company:
US-IL-Wood Dale
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

One of our top clients has an immediate need for a Sr. IT Support Technician. 


This Technician will be responsible for: 


• Technical support for both local and remote users

• Communicate to end-users the status of their request(s) and keep apprised of timeline resolution

• Troubleshoot and resolve/escalate issues with internal business applications

• Install, configure and support various types of hardware including desktops, laptops, monitors, phones, peripherals and printers

• Escalate requests, where appropriate, to other IT technicians or engineers

• Report and update service requests in a timely, clear and concise manner

• Partner with Systems Engineering team to implement system and infrastructure enhancements and changes

• Assist in the on-going development of Technical Support knowledgebase

• Manage hardware inventory (desktops, laptops, tablets, mobile devices) at the facility to support hardware needs throughout the organization

• Support company Food Safety efforts through commitment and compliance to SQF standard practices and policies

• Follow plant quality practices including Good Manufacturing Practices, or GMP’s



Job Requirements

QUALIFICATIONS

• Associates Degree or Bachelor’s degree completed in computer technology related program

• 3-5 years of experience providing desktop support ideally in a medium to large scale business

• Understanding of IT best practices including basic password security

• Committed to providing excellent customer service

• Assertiveness in pursuing resolution to issues

• Ability to professionally communicate both electronically and over the phone

• Experience supporting end-users both in person and at remote locations preferred

• Ability to work well in a collaborative decentralized team environment

• Must have strong problem solving and organization skills

• Strong verbal, written, telephone and customer service skills

• Must have high attention to detail

• Must be able to manage multiple work items at one time with a high sense of urgency


Technical Knowledge

• Microsoft Operating Systems: Windows 7/10 desired

• User and Group Administration in Active Directory

• Basic PC repair skills

• Software Support: Microsoft Office 2010/2016

• Exchange/Outlook e-mail support

• Network troubleshooting skills as related to computer network connectivity

• Ability to manage simple file server share permissions

• A+, Network+, or Microsoft certifications a plus

Sr. IT Support Technician Apply now