Own integrity and governance of a system/software solution, including best practices for delivering services. Develop, deploy and support infrastructures, applications, software solutions and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Support technical escalation of L3/advanced issues for problem resolution. Apply deep knowledge of industry standards and vendor certifications.
This resource will be primarily responsible for installing, supporting and maintaining servers or other computer systems, and planning for and responding to service outages and other problems. In addition, this resource will perform periodic scripting/programming of their particular system, throughout the life of the project. Duties include providing hands-on analysis of issues, issue reporting, and incident management. This resource will train other operators on system parameters to meet needs.
- Monitors and supports the complex information technology and systems infrastructures.
* Conducts analysis including planning, designing, and evaluating a variety of complex information technology tools.
* Handles user requests for system needs and upgrades that are unique or complex and often involve additional research.
* Troubleshoots and resolves unique or complex problems in an efficient manner.
* Implements various applications of a highly complex nature.
* Administers and runs complex tests on operating system and related software.
* Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
* Performs root cause analysis and diagnostics on the more unique or complex production systems.
* Identifies opportunities for process improvements and works with team members to implement efficiencies.
* Effectively creates and maintains relevant systems documentation and user guides.
* Acts as a mentor to junior team members.
* Applies scripting methodologies to automate IT Admin related tasks.
- Bachelor's Degree in IT or related field
- 7+ years of IT experience
- Experience with:
- Apache HTTP Server
- JBoss Application Server Administration
- System Performance Monitoring