This organization is a large, global BPO - Business process outsourcing company. They partner with companies like Samsung to provide operational support like owning their call center - they are essentially in the 'call center business'. They are growing their global presence and are therefore having to build out their network team to support the influx of customers.
They recently have a new CIO and are pushing 2 initiatives. 1) Onshoring effort - they are looking to bring people stateside and build out their team in NA in Greenville SC. 2) They are driving and investing technology to get to a more cutting edge state as they grow their global customer base.
Alorica is looking to build out their North American Network Team and have them all sit in Greenville, SC or Plano, TX.
The NA Network team's day to day responsibility is going to be almost 90% project work. Project work will consist of onboarding (gathering requirements and designing the network), integrating and deploying networks for new Alorica clients; as well as working to upgrade the 3000+ network equipment they have that is at end of life. They are on an outage rotation if one happens while they are on call then they do have to hop in and help with that. The solutioning (architecture team) is responsible for expanding services, deploying new services (could be designing and building network from the ground up). They keep a network design book for standardization but because any expansion/new builds have to work with existing legacy alorica infra as well as client needs - each network is custom built. Because of the outsourcing responsibilities that Alorica has, they essentially function as an MSP and adapt to their client needs.Because Alorica is currently made up from previous acquisitions - there is a lot of legacy equipment out there including juniper, brocade etc.
The Network Engineers work alongside Alorica IT PMs and external customers - neither of which will have the network engineering technical experience to understand certain things that are necessary to integrating customer networks. The network engineers are there to help the IT PM bridge the gap(for ex: okay the VLAN is created but did you create the DHCP scope - PMs don't think about things like that). .
First month they will be getting up to speed; shadowing people and given tasks to complete. From then on it is not a 9-5 role - for build outs they'll be working weekends and nights.
This is an interesting environment because while they are a large, enterprise network - they aren't silo'ed into responsibilities. The more multifaceted this person is, the more beneficial they will be to the team. Any voice, wireless, server experience.
Network size: 5000 network devices, 3-4 networks joined together through acquisition, 12 datacenters, mix of vendors (cisco, brocade, Avaya, juniper, fortinet).
•Current size of network engineering team (52 total split around the world with 15 coming onboard)
•Overtime during contract period – will it be permitted or kept to a minimum? (min)
•Reason for ramp up in personnel - business need behind it (project and backfill)
•Day to day work that engineers will be working on (Client facing projects / SD Projects)
•Understands there is a SD WAN project and new customer work. Are the guys dedicated to one type of work vs the other? If the groups are separate can I move between them? (groups are separate and people usually do not move between them)
•Is there a lead design engineer, someone that gets the last say on how work gets done? (I have the final say)
•Change management process? (Change process exists / CAB every weekday / full service line review…. Make a change outside of this process and it is your last day)Skills:
network engineer, cisco, BGP, protocols, VPN, route, switchTop Skills Details:
1. Expert in BGP from a large Enterprise
2. Weighted SME in Citrix NetScalar.
3. SME in F5 preferable
4. Similar experience to Sr. Network Engineer but with heavy experience on load-balancing and all the connectivity to/from the network side.
1. Strong Layer 2/Layer 3 - Design/architecture experience and configuration/build outs. CCDP/CCIE level, understand in-depth L2 and L3; understand layer 2 and how those verticals work and how layer 3 comes together. Having done deployments/cut overs - not just run/operations person. Specifically design with BGP when it comes to routing. What is BGP, when and why do you use it, setting up redundancy, utilizing BGP communities to signal path to remote sites
2. VPN - expert level in this, specifically setting up IPsec VPNs; can you explain how encryption domains relate to VPNs?
3. Security - expert security knowledge; design and configuration/deployments. Fortinet or Cisco ASAs. Screening questions: do you understand Multicontext, troubleshooting ACLs, IPS, bypass web filtering, packet captures on ASAs
Additional Skills & Qualifications:
Critical thinking, open to a chaotic workplace, ability to act creatively, not going to be any hand holding in this environment.Experience Level:
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