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Sr. Technical Lead

Job Description

Sr. Technical Lead

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company.  We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work.  We are MultiPlan and we are where bright people come to shine!  

This position can be located in any of our offices or can be remote.  Please note that this position cannot be performed in the state of Colorado.

RESPONSIBILITIES

 

  1. Utilize subject matter expertise to support a team of paralegals and contract admins responsible for accurate and timely processing of various group contracts.
  2. Conduct regular audits of contracts processed by paralegals and contract admins
  3. Act as the primary team liaison between the business and information technology (IT) with regard to enhancements, changes and issues (including business requirements oversight, network setups, and state regulation review)
  4. Create and manage business test plans for testing system enhancements. Partner with management and information technology (IT) staff to ensure everything is captured in business test plans.
  5. Manage Business/User Acceptance Testing enhancements/changes and communicate those enhancements and changes to appropriate team members.
  6. Report all defects to IT through the standardized IT processes.
  7. Create, modify and maintain policies and procedures that affect workflow and are produced from changes/enhancements for department.
  8. Appropriately resolve any technical issues or questions related to program and applications. Develop action plans to appropriately resolove relevant issues through collaboration with IT and management as needed.. 
  9. Present enhancements, progress and current issues to IT and/or participate in IT departmental status meetings.
  10. Develop, create, and maintain databases to track system enhancements.
  11. Lead client facing audits specific to departmental processes. Manage reporting, review processes, and lead client web meetings to review associated processes and data associated. May be a point of contact for matrix partners cross-organizationally.
  12. Create trend reporting based on feedback from client audit results to drive enhancements to processes.
  13. Manage the quarterly and semi-annual reporting of client facing Provider Data Management related information.
  14. Perform Quality Assurance testing. Identify quality errors and rates.  Collaborate with management on process improvements designed to improve quality rates. Coach staff members as needed and identified by management on trending Quality Assurance tested items.
  15. Assist management with selection, development, and evaluation of staff to ensure the efficient operation of department.
  16. Collaborate, coordinate, and communicate across disciplines and departments.
  17. Ensure compliance with HIPAA regulations and requirements.
  18. Demonstrate Company’s Core Competencies and values held within.
  19. Please note due to the exposure of PHI sensitive data – this role is considered to be a High Risk Role.
  20. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Requirements

REQUIREMENTS

  • Minimum high school diploma and five (5) years’ of related experience withn the healthcare industry. Bachelors’ degree is strongly preferred.
  • Some legal background
  • Familiarity with contract management software & processes
  • Minimum 1 year experience in direct and/or indirect leadership
  • Knowledge of general business and industry principles
  • Communication (written, verbal and listening), analytical, problem solving, team building, leadership, presentation and organizational skills
  • Ability to serve as SME on technical issues
  • Ability to mentor, coach and lead
  • Ability to demonstrate a high degree of professionalism
  • Ability to take initiative and work collaboratively at all levels within the company
  • Ability to manage multiple projects simultaneously
  • Ability to develop an in-depth understanding of Company’s Operational processes, procedures, and workflows
  • Ability to keep the needs of external and internal customers a priority when making decisions and taking action.
  • Ability to use software, hardware, and peripherals related to job responsibilities, MS Office application including Excel and Access with experience in PowerPoint and Visio preferred
  • Required licensures, professional certifications, and/or Board certifications as applicable

BENEFITS

 

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

  • Medical, dental, and vision coverage (low copay & deductible)
  • Life insurance
  • Short- and long-term disability
  • 401(k) + match
  • Generous Paid Time Off
  • Paid company holidays
  • Tuition reimbursement
  • Flexible Spending Account
  • Employee Assistance Program
  • Summer Hours

 

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you’d like more information on your EEO rights under the law, please click here.

Job Snapshot

Location US-GA-Work From Home
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Health Care, Other
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Company Overview

MultiPlan

At MultiPlan, we know that our employees are instrumental to our success and we reward them accordingly. We offer a very competitive compensation and benefits package, an incentive bonus program, service recognition awards and an employee recognition program that honors individuals whose achievements go above and beyond even our high expectations. We invite you to search our listing of current Career Opportunities. One of our top priorities is the career development of our employees. Learn More

Contact Information

US-GA-Work From Home
Snapshot
MultiPlan
Company:
US-GA-Work From Home
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care, Other
Store Type:

Job Description

Sr. Technical Lead

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company.  We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work.  We are MultiPlan and we are where bright people come to shine!  

This position can be located in any of our offices or can be remote.  Please note that this position cannot be performed in the state of Colorado.

RESPONSIBILITIES

 

  1. Utilize subject matter expertise to support a team of paralegals and contract admins responsible for accurate and timely processing of various group contracts.
  2. Conduct regular audits of contracts processed by paralegals and contract admins
  3. Act as the primary team liaison between the business and information technology (IT) with regard to enhancements, changes and issues (including business requirements oversight, network setups, and state regulation review)
  4. Create and manage business test plans for testing system enhancements. Partner with management and information technology (IT) staff to ensure everything is captured in business test plans.
  5. Manage Business/User Acceptance Testing enhancements/changes and communicate those enhancements and changes to appropriate team members.
  6. Report all defects to IT through the standardized IT processes.
  7. Create, modify and maintain policies and procedures that affect workflow and are produced from changes/enhancements for department.
  8. Appropriately resolve any technical issues or questions related to program and applications. Develop action plans to appropriately resolove relevant issues through collaboration with IT and management as needed.. 
  9. Present enhancements, progress and current issues to IT and/or participate in IT departmental status meetings.
  10. Develop, create, and maintain databases to track system enhancements.
  11. Lead client facing audits specific to departmental processes. Manage reporting, review processes, and lead client web meetings to review associated processes and data associated. May be a point of contact for matrix partners cross-organizationally.
  12. Create trend reporting based on feedback from client audit results to drive enhancements to processes.
  13. Manage the quarterly and semi-annual reporting of client facing Provider Data Management related information.
  14. Perform Quality Assurance testing. Identify quality errors and rates.  Collaborate with management on process improvements designed to improve quality rates. Coach staff members as needed and identified by management on trending Quality Assurance tested items.
  15. Assist management with selection, development, and evaluation of staff to ensure the efficient operation of department.
  16. Collaborate, coordinate, and communicate across disciplines and departments.
  17. Ensure compliance with HIPAA regulations and requirements.
  18. Demonstrate Company’s Core Competencies and values held within.
  19. Please note due to the exposure of PHI sensitive data – this role is considered to be a High Risk Role.
  20. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Requirements

REQUIREMENTS

  • Minimum high school diploma and five (5) years’ of related experience withn the healthcare industry. Bachelors’ degree is strongly preferred.
  • Some legal background
  • Familiarity with contract management software & processes
  • Minimum 1 year experience in direct and/or indirect leadership
  • Knowledge of general business and industry principles
  • Communication (written, verbal and listening), analytical, problem solving, team building, leadership, presentation and organizational skills
  • Ability to serve as SME on technical issues
  • Ability to mentor, coach and lead
  • Ability to demonstrate a high degree of professionalism
  • Ability to take initiative and work collaboratively at all levels within the company
  • Ability to manage multiple projects simultaneously
  • Ability to develop an in-depth understanding of Company’s Operational processes, procedures, and workflows
  • Ability to keep the needs of external and internal customers a priority when making decisions and taking action.
  • Ability to use software, hardware, and peripherals related to job responsibilities, MS Office application including Excel and Access with experience in PowerPoint and Visio preferred
  • Required licensures, professional certifications, and/or Board certifications as applicable

BENEFITS

 

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

  • Medical, dental, and vision coverage (low copay & deductible)
  • Life insurance
  • Short- and long-term disability
  • 401(k) + match
  • Generous Paid Time Off
  • Paid company holidays
  • Tuition reimbursement
  • Flexible Spending Account
  • Employee Assistance Program
  • Summer Hours

 

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you’d like more information on your EEO rights under the law, please click here.

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