Serving as a Windows technical expert on a team providing day-to-day support, workstation and tech room duties. Provide Windows support for In-House and vendor applications perform application installations, deployments, configurations and support. Improve problem management and stability within environments. Assist with analysis, evaluation and preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts. Troubleshoot hardware and software issues and develop and implement remediation plans. Upgrade and enhanced tool management. Provide support to user community. Set best practices relative to core technology supported.
TECHNICAL COMPETENCIES: Support, monitor and maintain infrastructure and applications for the businesses supported. React to systems, application outages, networking issues. Identify root cause of issues. Master new technologies and operating systems. Demonstrate strong understanding of technology supported. Document issues and associated resolutions to the problems. Understand and direct the execution of compliance and information security standards. Interface with senior technologists in developing solutions
Excellent written and verbal communication skills in the English language.
A minimum of 5 years System Administrator experience in:
Windows Desktop operating systems
General familiarity with the following products and related processes: SAN and NAS Storage and related Products, tape backup solutions, Voice systems, tech room infrastructure.
Strong understanding of Technology Infrastructure environments and Products Experience with overall network architecture components.
Strong understanding of Platform level Controls and Compliance requirements. MCSE Certification a plus.
Educational Level: Bachelor's Degree (preferred)
Networking, Windows, Storage, SAN, NAS