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Systems Administrator (Windows and Data Center)

Job Description

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company that helps our customers thrive by interpreting our client's needs and tailoring innovative cost management solutions.

We are MultiPlan and we are where bright people come to shine!

JOB SUMMARY; System Administrator Windows and Datacenter: Responsible for datacenter support, hardware support, system administration, software application support, business analysis, application optimization, solution design and end user support. This role also supports ongoing project initiatives and implementations as needed. Subject matter expert level project and time management skills required. Able to understand, follow and create system security, file security, SOP and policy standard.

JOB ROLES AND RESPONSIBILITIES:

  1. Provide subject matter expert level support for all required platforms and third party integrations; also includes monitoring design and configuration.
  2. Run the business supporting service ticket requests and systems workflow automation for Infrastructure, Developer, business and other teams.
  3. Designs, builds and supports Datacenter systems, documentation and software.
  4. 24x7 escalation point of contact for datacenter infrastructure and systems. Includes 24x7 on-site support for some locations
  5. Requires subject matter expert level project, documentation and time management skills with an understanding for Windows NIST hardened images and requirements
  6. Provide individual account, service account, security groups and other Active Directory object support for creation, profiles, roles, customizations, securities, features and other functions.
  7. Able to achive subject matter expert level understanding and support for VMWare enterprise systems, clusters, high availability and datacenter disaster recovery failover. Includes support for VM guest systems running on corporate host clusters such as Windows, Linux, virtual switches, VMWare management appliances and others. MultiPlan's infrastructure runs 98% virtualized, understanding this architecture is key to projects and RTB support.
  8. Able to achive subject matter expert level understanding and support for Windows OS, file shares, DFS, IIS, security certificates, windows cluster, SQL, Citrix, Exchange, Skype, SharePoint, RightFax, Zerto, VRealize, DRS, IP addressing, AnyDoc, FNX, MARS, DUKE, MRA and others as required.
  1. Assist with efforts to develop, train and expand use of the systems, applications and platform to optimize productivity and effectiveness resulting in enhanced user knowledge and overall organizational competency with MultiPlan platforms.
  2. Works directly with key stakeholders to identify and prioritize specific requirements for projects and service requests as needed.
  3. Develop and contribute to project deliverables supporting business, infrastructure and other teams. Including functional specifications, design documentation and hands-on configuration of systems.
  4. Responsible for assisting with environment governance and release management as key lead or contributor during upgrades, releases, testing, change management activities, and change deployments across environments. Must understand and follow MultiPlan's SDLC and change management processes.
  5. Collaborate, coordinate, and communicate closely with business, developers, vendors, and infrastructure team members to analyze, troubleshoot and solve complex issues..
  6. Understands and executes MultiPlan's asset management processes.
  7. Fully understands and enforces MultiPlan's SOP in relation to, but not limited to, security and audit standards. Maintains and monitors compliance to corporate security policies.
  8. Remains current with all systems administration best practices.
  9. Ensure compliance with HIPAA regulations and requirements.
  10. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk and Privileged Role.
  11. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE:

The incumbent works independently under minimal direction to complete job responsibilities. Assists in training and mentoring other team members as needed. Servers as a point of escalation for Sys Admin l & ll. Work requires a broad range of knowledge gained through experience, work is varied and complex, and requires independent judgment to identify issues, trends & problems, and recommend action plans, evaluate results, and present to management in a timely manner. The incumbent works with internal and external sources to complete objectives, keeping the needs of external and internal customers as a priority when making decision and taking action.

Job Requirements

JOB REQUIREMENTS (Education, Experience, and Training):

  • Minimum Bachelor's degree; or HS Diploma and 5 years of related experience (experience and/or appropriate Certifications).
  • Minimum 5 years' experience using service ticket management platform.
  • Experience working with IT and business in the development of technical solutions to support business operations.
  • Experience in maintaining systems in enterprise class data center environments (in some locations).
  • Minimum 5 years' experience and understanding of Active Directory users, systems, distribution and security groups, DNS, File system security and other components of enterprise level directory services.
  • Minimum 5 years working experience and understanding Windows OS, file shares, DFS, IIS, security certificates, windows clustering and IP addressing.
  • Minimum 5 years or moderate experience supporting platforms running SQL, Citrix, Exchange, Skype, SharePoint and RightFax.
  • Minimum 5 years' experience or equivalent training for VMWare support for enterprise level configurations. Work experience and understanding basics for VMware clusters, V-Motion, DRS automation, reporting and other functions.
  • Communication (written, verbal and listening), problem-solving, troubleshooting, interpersonal, technical, analytical and organizational skills.
  • Able to follow verbal and written direction to translate, design, build and implement complex systems, monitoring, reporting and other system related work flows.
  • Ability to work independently and as a member of a team.
  • Ability to train and mentor to others.
  • Ability to use software, hardware and peripherals related to job responsibilities.
  • Ability to support on-call operations in a 24 x 7 environment.
  • Ability to lift, move and carry 50 lbs

Benefits of working at MultiPlan

At MultiPlan, you will be part of an organization with a proud 40-year legacy of experience and growth. We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

  • Medical, dental and vision insurance
  • Life insurance
  • Optional and dependent life insurance
  • Short- and long-term disability
  • 401(k)
  • Paid time off
  • Paid company holidays
  • Tuition reimbursement
  • Flexible Spending Account
  • Employee Assistance Program
Summer hours - Beginning Memorial Day, we get off two hours early every Friday through Labor Day and get paid for it company wide!

Opportunity. Recognition. Satisfaction. Grow your career with MultiPlan!

As an Equal Opportunity Employer, the Company will provide equal consideration to all employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law.

Job Snapshot

Location US-TX-Arlington
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace, IT & Technical
Apply

Company Overview

MultiPlan

At MultiPlan, our employees are instrumental to our success and we reward them accordingly. We offer a very competitive compensation and benefits package, an incentive bonus program, service recognition awards and an employee recognition program that honors individuals whose achievements go above and beyond even our high expectations. We invite you to search our listing of current Career Opportunities. One of our top priorities is the career development of our employees. Learn More

Contact Information

US-TX-Arlington
Snapshot
MultiPlan
Company:
US-TX-Arlington
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace, IT & Technical
Store Type:

Job Description

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company that helps our customers thrive by interpreting our client's needs and tailoring innovative cost management solutions.

We are MultiPlan and we are where bright people come to shine!

JOB SUMMARY; System Administrator Windows and Datacenter: Responsible for datacenter support, hardware support, system administration, software application support, business analysis, application optimization, solution design and end user support. This role also supports ongoing project initiatives and implementations as needed. Subject matter expert level project and time management skills required. Able to understand, follow and create system security, file security, SOP and policy standard.

JOB ROLES AND RESPONSIBILITIES:

  1. Provide subject matter expert level support for all required platforms and third party integrations; also includes monitoring design and configuration.
  2. Run the business supporting service ticket requests and systems workflow automation for Infrastructure, Developer, business and other teams.
  3. Designs, builds and supports Datacenter systems, documentation and software.
  4. 24x7 escalation point of contact for datacenter infrastructure and systems. Includes 24x7 on-site support for some locations
  5. Requires subject matter expert level project, documentation and time management skills with an understanding for Windows NIST hardened images and requirements
  6. Provide individual account, service account, security groups and other Active Directory object support for creation, profiles, roles, customizations, securities, features and other functions.
  7. Able to achive subject matter expert level understanding and support for VMWare enterprise systems, clusters, high availability and datacenter disaster recovery failover. Includes support for VM guest systems running on corporate host clusters such as Windows, Linux, virtual switches, VMWare management appliances and others. MultiPlan's infrastructure runs 98% virtualized, understanding this architecture is key to projects and RTB support.
  8. Able to achive subject matter expert level understanding and support for Windows OS, file shares, DFS, IIS, security certificates, windows cluster, SQL, Citrix, Exchange, Skype, SharePoint, RightFax, Zerto, VRealize, DRS, IP addressing, AnyDoc, FNX, MARS, DUKE, MRA and others as required.
  1. Assist with efforts to develop, train and expand use of the systems, applications and platform to optimize productivity and effectiveness resulting in enhanced user knowledge and overall organizational competency with MultiPlan platforms.
  2. Works directly with key stakeholders to identify and prioritize specific requirements for projects and service requests as needed.
  3. Develop and contribute to project deliverables supporting business, infrastructure and other teams. Including functional specifications, design documentation and hands-on configuration of systems.
  4. Responsible for assisting with environment governance and release management as key lead or contributor during upgrades, releases, testing, change management activities, and change deployments across environments. Must understand and follow MultiPlan's SDLC and change management processes.
  5. Collaborate, coordinate, and communicate closely with business, developers, vendors, and infrastructure team members to analyze, troubleshoot and solve complex issues..
  6. Understands and executes MultiPlan's asset management processes.
  7. Fully understands and enforces MultiPlan's SOP in relation to, but not limited to, security and audit standards. Maintains and monitors compliance to corporate security policies.
  8. Remains current with all systems administration best practices.
  9. Ensure compliance with HIPAA regulations and requirements.
  10. Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk and Privileged Role.
  11. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE:

The incumbent works independently under minimal direction to complete job responsibilities. Assists in training and mentoring other team members as needed. Servers as a point of escalation for Sys Admin l & ll. Work requires a broad range of knowledge gained through experience, work is varied and complex, and requires independent judgment to identify issues, trends & problems, and recommend action plans, evaluate results, and present to management in a timely manner. The incumbent works with internal and external sources to complete objectives, keeping the needs of external and internal customers as a priority when making decision and taking action.

Job Requirements

JOB REQUIREMENTS (Education, Experience, and Training):

  • Minimum Bachelor's degree; or HS Diploma and 5 years of related experience (experience and/or appropriate Certifications).
  • Minimum 5 years' experience using service ticket management platform.
  • Experience working with IT and business in the development of technical solutions to support business operations.
  • Experience in maintaining systems in enterprise class data center environments (in some locations).
  • Minimum 5 years' experience and understanding of Active Directory users, systems, distribution and security groups, DNS, File system security and other components of enterprise level directory services.
  • Minimum 5 years working experience and understanding Windows OS, file shares, DFS, IIS, security certificates, windows clustering and IP addressing.
  • Minimum 5 years or moderate experience supporting platforms running SQL, Citrix, Exchange, Skype, SharePoint and RightFax.
  • Minimum 5 years' experience or equivalent training for VMWare support for enterprise level configurations. Work experience and understanding basics for VMware clusters, V-Motion, DRS automation, reporting and other functions.
  • Communication (written, verbal and listening), problem-solving, troubleshooting, interpersonal, technical, analytical and organizational skills.
  • Able to follow verbal and written direction to translate, design, build and implement complex systems, monitoring, reporting and other system related work flows.
  • Ability to work independently and as a member of a team.
  • Ability to train and mentor to others.
  • Ability to use software, hardware and peripherals related to job responsibilities.
  • Ability to support on-call operations in a 24 x 7 environment.
  • Ability to lift, move and carry 50 lbs

Benefits of working at MultiPlan

At MultiPlan, you will be part of an organization with a proud 40-year legacy of experience and growth. We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

  • Medical, dental and vision insurance
  • Life insurance
  • Optional and dependent life insurance
  • Short- and long-term disability
  • 401(k)
  • Paid time off
  • Paid company holidays
  • Tuition reimbursement
  • Flexible Spending Account
  • Employee Assistance Program
Summer hours - Beginning Memorial Day, we get off two hours early every Friday through Labor Day and get paid for it company wide!

Opportunity. Recognition. Satisfaction. Grow your career with MultiPlan!

As an Equal Opportunity Employer, the Company will provide equal consideration to all employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law.

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Systems Administrator (Windows and Data Center) Apply now