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Systems Administrator

Job Description


  • Provide second and third tier technical support to both eBusiness and enterprise customers.
  • Identification and resolution of individual and system issues which result in or potentially result in disruption to services provided.
  • Participate in internal and external projects, reactive and proactive maintenance, sustaining, and break-fix activities. Participation in on-call rotation.
  • Ability to respond to on-call requests within those guidelines.
  • Understand and operate within company policies and procedures.
  • Participate in cross training and mentoring as necessary to facilitate communication, career development, and system coverage. Non-performance impact will be limited to individual user or small group.
  • Project participation will range from small to medium in scope
  • Analysis - Understands elementary problem-solving techniques.
  • Cooperation - Understands the value of cooperating with co-workers.
  • Coordinating - Understands how to disseminate internal information.
  • Customer Service Orientation - Knowledgeable regarding the process of interacting with customers to provide positive experience and issue resolution.
  • Dependability - Understands  company basic rules, policies, and procedures.
  • Judgment - Appreciates the importance of basing decisions on factual information and sound logic.
  • Planning - Communicates a strategy for the team or department.
  • Relationships - Understands the importance of remaining compassionate and empathetic when dealing with the problems of others.


Job Requirements

  • Bachelor's Degree in appropriate discipline or six years related exempt experience.

Job Snapshot

Location US-NC-Winston-Salem
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

American Cybersystems, Inc. (ACS Group)

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-NC-Winston-Salem
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Snapshot
American Cybersystems, Inc. (ACS Group)
Company:
US-NC-Winston-Salem
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description


  • Provide second and third tier technical support to both eBusiness and enterprise customers.
  • Identification and resolution of individual and system issues which result in or potentially result in disruption to services provided.
  • Participate in internal and external projects, reactive and proactive maintenance, sustaining, and break-fix activities. Participation in on-call rotation.
  • Ability to respond to on-call requests within those guidelines.
  • Understand and operate within company policies and procedures.
  • Participate in cross training and mentoring as necessary to facilitate communication, career development, and system coverage. Non-performance impact will be limited to individual user or small group.
  • Project participation will range from small to medium in scope
  • Analysis - Understands elementary problem-solving techniques.
  • Cooperation - Understands the value of cooperating with co-workers.
  • Coordinating - Understands how to disseminate internal information.
  • Customer Service Orientation - Knowledgeable regarding the process of interacting with customers to provide positive experience and issue resolution.
  • Dependability - Understands  company basic rules, policies, and procedures.
  • Judgment - Appreciates the importance of basing decisions on factual information and sound logic.
  • Planning - Communicates a strategy for the team or department.
  • Relationships - Understands the importance of remaining compassionate and empathetic when dealing with the problems of others.


Job Requirements

  • Bachelor's Degree in appropriate discipline or six years related exempt experience.
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Systems Administrator Apply now