At a glance
Location: US-NC-Winston-Salem
Posted: 10/4/2019
Closing: 11/3/2019
Degree: Not Specified
Employment Type: Contractor
Experience: Not Specified
Systems Administrator
American Cybersystems, Inc. (ACS Group)
Job description

  • Provide second and third tier technical support to both eBusiness and enterprise customers.
  • Identification and resolution of individual and system issues which result in or potentially result in disruption to services provided.
  • Participate in internal and external projects, reactive and proactive maintenance, sustaining, and break-fix activities. Participation in on-call rotation.
  • Ability to respond to on-call requests within those guidelines.
  • Understand and operate within company policies and procedures.
  • Participate in cross training and mentoring as necessary to facilitate communication, career development, and system coverage. Non-performance impact will be limited to individual user or small group.
  • Project participation will range from small to medium in scope
  • Analysis - Understands elementary problem-solving techniques.
  • Cooperation - Understands the value of cooperating with co-workers.
  • Coordinating - Understands how to disseminate internal information.
  • Customer Service Orientation - Knowledgeable regarding the process of interacting with customers to provide positive experience and issue resolution.
  • Dependability - Understands¬† company basic rules, policies, and procedures.
  • Judgment - Appreciates the importance of basing decisions on factual information and sound logic.
  • Planning - Communicates a strategy for the team or department.
  • Relationships - Understands the importance of remaining compassionate and empathetic when dealing with the problems of others.

Job requirements
  • Bachelor's Degree in appropriate discipline or six years related exempt experience.