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Systems Analyst / Infrastructure Engineer

Job Description

This member will perform root cause analysis on applications to determine the problem and provide a long term and short term solution. The will be transparent to their business teams and provide reporting when necessary. Responsibilities

  • Perform root cause analysis
  • Track tickets, research issues, answers customer questions and identify duplicates. 
  • Handle incident resolution if a developer is not needed
  • Work tickets through resolution and change management as required
  • If unable to resolve, route to technical team member
  • Update customers by providing visibility into work in progress and backlog
  • Participate in daily SCRUM meetings

Required skills

  •  Must be a top-notch problem solver and very detail oriented
  • Good understanding and knowledge of IT products and services to assist internal users, members, suppliers, and/or computer operations
  • Bachelor’s degree preferred, but not required
  • Knowledge with SQL is required
  • Knowledge of Microsoft Office products (Excel, Power Point, Word, etc.) products
  • Communication, customer service, and problem solving skills
  • Professional communication skills, both written and oral, and people skills are required

Job Requirements

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Job Snapshot

Location US-MO-Cape Girardeau
Employment Type Full-Time
Pay Type Hour
Pay Rate $22.00 - $27.00 /Hour
Store Type IT & Technical
Other Compensation: 0
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Company Overview

Strive Consulting

We accomplish this through a unique, multi-disciplinary approach that blends top talent, creative problem-solving and the expertise needed to deliver highly effective solutions. What sets us apart is the depth of knowledge across our Management Consulting, Data & Analytics, and Technology Enablement practices, combined with a flexible model that enables us to meet your specific needs – from advisory and solution delivery to strategic staffing. Learn More

Contact Information

US-MO-Cape Girardeau
Reece Morrison
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Snapshot
Strive Consulting
Company:
US-MO-Cape Girardeau
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$22.00 - $27.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

This member will perform root cause analysis on applications to determine the problem and provide a long term and short term solution. The will be transparent to their business teams and provide reporting when necessary. Responsibilities

  • Perform root cause analysis
  • Track tickets, research issues, answers customer questions and identify duplicates. 
  • Handle incident resolution if a developer is not needed
  • Work tickets through resolution and change management as required
  • If unable to resolve, route to technical team member
  • Update customers by providing visibility into work in progress and backlog
  • Participate in daily SCRUM meetings

Required skills

  •  Must be a top-notch problem solver and very detail oriented
  • Good understanding and knowledge of IT products and services to assist internal users, members, suppliers, and/or computer operations
  • Bachelor’s degree preferred, but not required
  • Knowledge with SQL is required
  • Knowledge of Microsoft Office products (Excel, Power Point, Word, etc.) products
  • Communication, customer service, and problem solving skills
  • Professional communication skills, both written and oral, and people skills are required

Job Requirements

.

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Systems Analyst / Infrastructure Engineer Apply now