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Systems Engineer

Job Description

Systems Engineer

The Intersect Group is seeking a Systems Engineer for one of their clients in the Atlanta area! The Systems Engineer responsibilities include the facilitation of detection, triage, correction, escalation and documentation of major and critical events. The Systems Engineer will also ensure that Service Level Targets are met when managing incidents and service requests, trending recurring events and incidents to initiate problem investigations.

Major Duties and Responsibilities:

- Monitor all production systems for quality and performance ensuring that any failures or critical issues are addressed immediately

- Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc.) are developed and maintained for the team

- Collaborate with other groups to set standards and document production configurations

- Assist with the recommendation of policies and procedures to be used to support the Digital Services environment

- Daily monitoring of the ticket queue, performing analysis of problems across multiple systems and groups

- Continuously updates job knowledge by participating in educational opportunities, open source user groups, reading professional publications and white papers

- Support scheduled installations/upgrades and maintenance in accordance with established IT policies and procedures and business requirements

- Works closely with business owners on change and maintenance windows/requests

- Provides guidance to team members in the day-to-day support of the Digital Products, Services and Infrastructure management

- Implement or develop automation, monitoring, reporting or systems administration tooling to improve efficiency and effectiveness of DOC support and client service reliability

- Must be able to work within a shift based environment

Qualifications:

- Four-year college diploma or university degree in computer science or software engineering or equivalent practical work experience

- 8+ years of experience within a media or internet technology operations environment with production support experience in a Linux/Unix and Windows environment

- Expertise within internet application support experience within open source platform environments

- Advanced technical competency in server administration, client service, user authentication, configuration management tools, internal & external monitoring tools, networking troubleshooting and concepts and shell scripting

- Configuration experience with commercial, open source and SaaS based monitoring tools {CatchPoint, Zenoss, Nagios, Kibana, Zabbix, MONIT and etc}

- Demonstrable experience with two or more web/systems programming languages (Perl, Python, PHP, Ruby)

- Technical and problem solving skills in multiple flavors of Linux/Unix such as RedHat, Ubuntu, CentOS, SmartOS, X-86 Solaris and etc.

- Should be knowledgeable in configuration management, automation, orchestration systems (e.g Chef, Puppet, CFEngine, etc)

Interested candidates please send resume in Word format to Please reference job code 69981 when responding to this ad.


Job Requirements

 

Job Snapshot

Location US-GA-Atlanta
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

The Intersect Group

At The Intersect Group, our talent is creating results. We live to help our community by connecting top talent with leading companies that need their help. Candidates and clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. We’re a multiple ‘Best Places to Work’ award winner, have had stellar growth and 80% of Glassdoor ratings say they would recommend us to a friend! Learn More

Contact Information

US-GA-Atlanta
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Snapshot
The Intersect Group
Company:
US-GA-Atlanta
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Systems Engineer

The Intersect Group is seeking a Systems Engineer for one of their clients in the Atlanta area! The Systems Engineer responsibilities include the facilitation of detection, triage, correction, escalation and documentation of major and critical events. The Systems Engineer will also ensure that Service Level Targets are met when managing incidents and service requests, trending recurring events and incidents to initiate problem investigations.

Major Duties and Responsibilities:

- Monitor all production systems for quality and performance ensuring that any failures or critical issues are addressed immediately

- Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc.) are developed and maintained for the team

- Collaborate with other groups to set standards and document production configurations

- Assist with the recommendation of policies and procedures to be used to support the Digital Services environment

- Daily monitoring of the ticket queue, performing analysis of problems across multiple systems and groups

- Continuously updates job knowledge by participating in educational opportunities, open source user groups, reading professional publications and white papers

- Support scheduled installations/upgrades and maintenance in accordance with established IT policies and procedures and business requirements

- Works closely with business owners on change and maintenance windows/requests

- Provides guidance to team members in the day-to-day support of the Digital Products, Services and Infrastructure management

- Implement or develop automation, monitoring, reporting or systems administration tooling to improve efficiency and effectiveness of DOC support and client service reliability

- Must be able to work within a shift based environment

Qualifications:

- Four-year college diploma or university degree in computer science or software engineering or equivalent practical work experience

- 8+ years of experience within a media or internet technology operations environment with production support experience in a Linux/Unix and Windows environment

- Expertise within internet application support experience within open source platform environments

- Advanced technical competency in server administration, client service, user authentication, configuration management tools, internal & external monitoring tools, networking troubleshooting and concepts and shell scripting

- Configuration experience with commercial, open source and SaaS based monitoring tools {CatchPoint, Zenoss, Nagios, Kibana, Zabbix, MONIT and etc}

- Demonstrable experience with two or more web/systems programming languages (Perl, Python, PHP, Ruby)

- Technical and problem solving skills in multiple flavors of Linux/Unix such as RedHat, Ubuntu, CentOS, SmartOS, X-86 Solaris and etc.

- Should be knowledgeable in configuration management, automation, orchestration systems (e.g Chef, Puppet, CFEngine, etc)

Interested candidates please send resume in Word format to Please reference job code 69981 when responding to this ad.


Job Requirements

 
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Systems Engineer Apply now