Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2016† and is one of Fortune Magazine's World's Most Admired Companies in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact [email protected].
Canon USA seeks a motivated, hands-on Software Solutions Technical Specialist (Systems Solutions Representative III) who enjoys customer contact to diagnose connectivity and functionality problems on high end copiers as well as the integration of various software products. Position will troubleshoot, research, recreate issues to provide software/solution focused solutions to repair the customer's products. You'll work closely with field technicians and Canon Resellers to repair the customer's products to working condition. You will be a part of a fast-moving team responsible for providing excellent support to our Canon dealer partners. This is a highly visible, high-impact position which is key in maintaining high levels of customer satisfaction.