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TSC Representative

Ascent

Job Description

TSC Representative
Memphis, TN
3+ month contract
Potential for this position to convert to full-time depending on attendance and performance!

With the goal of providing superior service and first contact resolution, delivers front line technical support to customers via multiple communication channels in a customer contact center environment. Uses detailed instructions, established procedures and prescribed guidelines to resolve technical issues and complete tasks for end users. This position is 100% on the phones.
Job Duties:
  • Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.
  • Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership.
  • Utilizes knowledge management tools to help resolve client issues.
  • Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
  • Assists customers in performing basic software installations.
  • Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.
  • Escalates trends and outages as needed to leadership and for Service News postings.
  • Manages time in customer contact center setting and documents time via activity codes.
  • Utilizes required activity codes to provide awareness of non-phone related activities.
Education:         
  • Minimum of a High School Diploma or equivalent, Associates/Bachelor's degree is preferred
Requirement:
  • At least 2 years of recent help desk troubleshooting experience
  • Basic technical knowledge of the following: Installing, troubleshooting and maintaining computer hardware and software
  • Basic technical knowledge of the following: operating systems (OS), mobile devices, networking, business applications and security products
  • Available to work non-standard shifts including nights, weekends and some holidays
  • Very strong written and oral communication skills
  • Strong analytical and problem-solving skills
  • Maintaining a professional demeanor at all times as they will be handling calls from various levels of RJ employees
Preferred Qualifications:
  • Experience with financial services applications
 

Job Requirements

 
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Job Snapshot

Location US-TN-Memphis
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
Ascent
Company:
US-TN-Memphis
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

TSC Representative
Memphis, TN
3+ month contract
Potential for this position to convert to full-time depending on attendance and performance!

With the goal of providing superior service and first contact resolution, delivers front line technical support to customers via multiple communication channels in a customer contact center environment. Uses detailed instructions, established procedures and prescribed guidelines to resolve technical issues and complete tasks for end users. This position is 100% on the phones.
Job Duties:
  • Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.
  • Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership.
  • Utilizes knowledge management tools to help resolve client issues.
  • Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
  • Assists customers in performing basic software installations.
  • Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.
  • Escalates trends and outages as needed to leadership and for Service News postings.
  • Manages time in customer contact center setting and documents time via activity codes.
  • Utilizes required activity codes to provide awareness of non-phone related activities.
Education:         
  • Minimum of a High School Diploma or equivalent, Associates/Bachelor's degree is preferred
Requirement:
  • At least 2 years of recent help desk troubleshooting experience
  • Basic technical knowledge of the following: Installing, troubleshooting and maintaining computer hardware and software
  • Basic technical knowledge of the following: operating systems (OS), mobile devices, networking, business applications and security products
  • Available to work non-standard shifts including nights, weekends and some holidays
  • Very strong written and oral communication skills
  • Strong analytical and problem-solving skills
  • Maintaining a professional demeanor at all times as they will be handling calls from various levels of RJ employees
Preferred Qualifications:
  • Experience with financial services applications
 

Job Requirements

 
TSC Representative Apply now