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TSC Representative

Ascent

Job Description

TSC Representative
St. Petersburg, FL
4 Month Contract
 
 
**There is potential for full-time conversion depending on their performance and attendance.**
 
This person will be responsible for providing technical support to all internal and external employees. This position is 100% on the phone.
 
Job Duties:
  • Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area
  • Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership
  • Utilizes knowledge management tools to help resolve client issues
  • Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements
  • Assists customers in performing basic software installations
  • Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems
  • Escalates trends and outages as needed to leadership and for Service News postings
  • Manages time in customer contact center setting and documents time via activity codes
  • Utilizes required activity codes to provide awareness of non-phone related activities
  • Will be accountable for carrying on-call phone and responding to calls on a rotating basis
 
Experience and Skills:
  • At least 2 years of recent call center help desk troubleshooting experience.
  • BS in Computer Science, MIS or related degree preferred.
  • May work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.
  • Basic technical knowledge of the following preferred:
    • Installing, troubleshooting and maintaining computer hardware and software
    • Operating systems (OS)
    • Mobile devices
    • Networking
    • Business applications
    • Security products
    • Financial services applications a plus
 
Education:
  • Minimum of a High School Diploma or equivalent, Bachelor's Degree preferred

Job Requirements

 
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Job Snapshot

Location US-FL-St. Petersburg
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
Ascent
Company:
US-FL-St. Petersburg
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

TSC Representative
St. Petersburg, FL
4 Month Contract
 
 
**There is potential for full-time conversion depending on their performance and attendance.**
 
This person will be responsible for providing technical support to all internal and external employees. This position is 100% on the phone.
 
Job Duties:
  • Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area
  • Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership
  • Utilizes knowledge management tools to help resolve client issues
  • Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements
  • Assists customers in performing basic software installations
  • Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems
  • Escalates trends and outages as needed to leadership and for Service News postings
  • Manages time in customer contact center setting and documents time via activity codes
  • Utilizes required activity codes to provide awareness of non-phone related activities
  • Will be accountable for carrying on-call phone and responding to calls on a rotating basis
 
Experience and Skills:
  • At least 2 years of recent call center help desk troubleshooting experience.
  • BS in Computer Science, MIS or related degree preferred.
  • May work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.
  • Basic technical knowledge of the following preferred:
    • Installing, troubleshooting and maintaining computer hardware and software
    • Operating systems (OS)
    • Mobile devices
    • Networking
    • Business applications
    • Security products
    • Financial services applications a plus
 
Education:
  • Minimum of a High School Diploma or equivalent, Bachelor's Degree preferred

Job Requirements

 
TSC Representative Apply now