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Tier 1 Help Desk Analyst

Job Description

Responsible for providing first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required. The ability to multi-task, prioritize and work under pressure are required. Be willing to work flexible hours when appropriate. Excellent customer service, verbal and written communication skills are a must. Required years (based on level) prior customer service, call center or help desk experience is required.

The contractor will focus on support and troubleshooting technical issues to keep internal processes functioning at optimal levels and assisting external stakeholders/volunteers. They will work in congress on some task but will also have task that they must complete alone. They will support Tax-Aides Technology & Security Committee. The contractor position will play a vital role in daily operations and employ multiple software systems ranging from Salesforce to Google.

Job Requirements

 

Job Snapshot

Location US-DC-Washington
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

ACS Solutions

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-DC-Washington
American CyberSystems, Inc.
(972)800-5017
Snapshot
ACS Solutions
Company:
US-DC-Washington
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Responsible for providing first level support for all end-users. Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate. Write concise, informative tickets. Follow up on all tickets in a timely manner and follow through to resolution. Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required. The ability to multi-task, prioritize and work under pressure are required. Be willing to work flexible hours when appropriate. Excellent customer service, verbal and written communication skills are a must. Required years (based on level) prior customer service, call center or help desk experience is required.

The contractor will focus on support and troubleshooting technical issues to keep internal processes functioning at optimal levels and assisting external stakeholders/volunteers. They will work in congress on some task but will also have task that they must complete alone. They will support Tax-Aides Technology & Security Committee. The contractor position will play a vital role in daily operations and employ multiple software systems ranging from Salesforce to Google.

Job Requirements

 
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Tier 1 Help Desk Analyst Apply now