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Technical Analyst/Help Desk 2

Job Description

Stefanini Group is looking for a Technical Analyst in Richmond, VA that can start ASAP.
Exciting opportunity awaits for you! Let us help you get started. Please click the apply button below or call 248-728-6436/ email: Rakesh.Singh@stefanini.com for faster processing!
These folks will be answering phones, completing trouble tickets around the transition. DGS will provide training on their process and ticketing system as well as any on line learning tools they use to the selected candidates.
Candidates must be technically savvy, quick learners and professional in appearance and phone manner.
These roles will be remote until Dec 30 then beginning January 3, all team members are required ot be ON SITE Tuesday, Wednesday and Thursday of each week (no exceptions).
Customer Care Technical Analyst
Demonstrated analytical and technical skills to troubleshoot and solve internet application, browser issues, connectivity and other system problems.
Must have excellent analytical, technical and communication skills in order to ask questions to determine nature of problem and walk customer through problem-solving process to resolve technical problems.
Document user or system issues and escalate to appropriate team members or groups.
Ability to interpret and understand impacts of procurement policy and procedures to system functions while closing a high number of issues daily with a sense of urgency and providing excellent customer service.
Skilled in multi-tasking; managing multiple IT related work efforts; monitoring, assigning, and addressing trouble tickets; troubleshooting, and balancing priorities of other assigned workloads.
Excellent written and verbal communication skills at both technical and non-technical levels.
Excellent customer service skills and experience.
Demonstrated organization and prioritization skills. Experience with a Help Desk issue ticket tracking systems.
Excellent interpersonal skills with a high degree of tact and diplomacy to promote a positive image of eVA and the eVA team.
Conflict management skills to handle difficult customer situations. Positive attitude and demonstrated excellent teamwork skills.

Software/hardware skills: Windows Operating System, email, internet, strong application troubleshooting; some if not all the Microsoft Office products including Word, Excel, Access or other comparable office productivity products

Job Requirements

SkillRequired / DesiredAmountof Experience
Software/hardware skills: Windows Operating System, (v10 or above)Required3Yearsstrong application troubleshooting in internet browsers (Chrome, Edge, Safari, and Internet Explorer 10 or above)Required3YearsExperience with Outlook and GMail emailRequired3YearsMicrosoft Office products including Word, Excel, Power Point (v16 or above)Required3Years

Job Snapshot

Location US-VA-Richmond
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Stefanini

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

Contact Information

US-VA-Richmond
Rakesh Singh
(248) 728-6436
Snapshot
Stefanini
Company:
US-VA-Richmond
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Stefanini Group is looking for a Technical Analyst in Richmond, VA that can start ASAP.
Exciting opportunity awaits for you! Let us help you get started. Please click the apply button below or call 248-728-6436/ email: Rakesh.Singh@stefanini.com for faster processing!
These folks will be answering phones, completing trouble tickets around the transition. DGS will provide training on their process and ticketing system as well as any on line learning tools they use to the selected candidates.
Candidates must be technically savvy, quick learners and professional in appearance and phone manner.
These roles will be remote until Dec 30 then beginning January 3, all team members are required ot be ON SITE Tuesday, Wednesday and Thursday of each week (no exceptions).
Customer Care Technical Analyst
Demonstrated analytical and technical skills to troubleshoot and solve internet application, browser issues, connectivity and other system problems.
Must have excellent analytical, technical and communication skills in order to ask questions to determine nature of problem and walk customer through problem-solving process to resolve technical problems.
Document user or system issues and escalate to appropriate team members or groups.
Ability to interpret and understand impacts of procurement policy and procedures to system functions while closing a high number of issues daily with a sense of urgency and providing excellent customer service.
Skilled in multi-tasking; managing multiple IT related work efforts; monitoring, assigning, and addressing trouble tickets; troubleshooting, and balancing priorities of other assigned workloads.
Excellent written and verbal communication skills at both technical and non-technical levels.
Excellent customer service skills and experience.
Demonstrated organization and prioritization skills. Experience with a Help Desk issue ticket tracking systems.
Excellent interpersonal skills with a high degree of tact and diplomacy to promote a positive image of eVA and the eVA team.
Conflict management skills to handle difficult customer situations. Positive attitude and demonstrated excellent teamwork skills.

Software/hardware skills: Windows Operating System, email, internet, strong application troubleshooting; some if not all the Microsoft Office products including Word, Excel, Access or other comparable office productivity products

Job Requirements

SkillRequired / DesiredAmountof Experience
Software/hardware skills: Windows Operating System, (v10 or above)Required3Yearsstrong application troubleshooting in internet browsers (Chrome, Edge, Safari, and Internet Explorer 10 or above)Required3YearsExperience with Outlook and GMail emailRequired3YearsMicrosoft Office products including Word, Excel, Power Point (v16 or above)Required3Years
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Technical Analyst/Help Desk 2 Apply now